Manulife – UX Designer – Toronto, ON

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Company: Manulife

Location: Toronto, ON

Job description: We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionYou’ll be a part of the larger Canadian Human-Centered Design (HCD) team, embedded in an Agile squad that is leading the experience of our public-facing web properties in Canada. We’re big on collaboration, open communication and getting things done right. We’re looking to build and grow alongside talented, ambitious people who are driven to create a positive impact on the lives of Canadians.Who you are:If you are a collaborative designer with strong critical thinking skills,are confident in your ability to deliver adaptive and creative solutions to complex UX/UI design problems and have some experience in UX research, we’d love to hear from you.You are also…Self-directed and confident in your UX and UI skills and experience strategy know-how; staying up to date with design best practices and emerging trends.A big picture thinker; you know how to effectively balance business strategy with designing for human interest; you’re someone who knows when to challenge an ask and navigate to the root of the problem.Adaptive to change; you’re nimble and can easily shift focus working with different teams in parallel. You’re comfortable working in a large organization balancing shifts in priority, people, stakeholder needs, and technical constraints.Collaborative; you lead with empathy and curiosity. You treat everyone as equals, aiming for shared goals and outcomes.A strong communicator; you can effectively explain, defend and share your work with small to large groups of designers and non-designers alike.User-focused and analytical; you understand and appreciate the process of identifying users’ needs and can balance the pros and cons of different designs, backed by research and analytics.Experienced in conducting user research and validation testing, including user interviews, moderated and unmoderated usability tests, card sorts, tree tests, A/B tests, and journey mapping, and are keen to grow more in this area.Committed to a growth mindset; you take initiative to seek coaching, training and to strengthen interpersonal skills; on the flip side, you’re excited to lead, learn and help others grow.What you’ll be doing:Owning and advocating for experiences that address business needs through the lens of a customer.Collaborating with other designers, researchers, product stakeholders and product owners, research and analytics, customer service and technology teams to learn and understand business, functional and technical requirements.Creating and revising user flows, sitemaps, and low- and high-fidelity wireframes based on specifications, goals, needs and limitations.Designing interactive, accessible, innovative, and scalable digital experiences using design best practices, business, and technical requirements, keeping in mind future phases and long-term ecosystem goals of the business.Overseeing creative projects from concept to delivery, in partnership with the Design Lead, Research Lead, and other members of the HCD teamDesigning multiple iterations for various phases of development, keeping in mind current and future opportunities and constraints of building your designs.Validating the usability of your designs with end usersDeveloping rapid interactional prototypes; verify design assumptions through concept and usability testing.Designing in Figma, validating, and executing complex, engaging interactive experiences, including:Interacting with the Manulife design system, both to leverage assets and contribute to its developmentExecuting low-fidelity wires and final high-fidelity visual mock-ups and prototypes in accordance with the Manulife design system, UX and accessibility guidelines (AODA/WCAG)Developing new design components for your projects as neededCollaborating with creatives from other teams to ensure an overall consistent creative marketing strategyConducting comprehensive qualitative user research to uncover the “why” behind user needs, motivations and behavioursGuiding research initiatives within your Agile squad to ensure you’re solving the right problem and producing reliable insights that will support data-informed designCreating comprehensive research plans and translating findings into actionable insightsEffectively and efficiently communicating research outcomes to your squad to activate insights, informing and validating design decisions.You’ll also be:Fostering an inclusive climate of co-creation and innovation.Contributing to the evolution and management of mobile and web design systems.Continually discussing with other designers and researchers about the latest technologies, and trends for efficient and aesthetically pleasing UX/UI design.Evangelizing HCD researchYou’ll need to have:We get that people grow in different ways, so if you only have some of the following, that’s ok too!3+ years working as a UX/UI designer1+ years conducting user qualitative, human-centered researchMust have a high level of proficiency in FigmaExperience designing adaptive and responsive end-to-end web experiencesExperience collaborating with multiple disciplines including product, engineering, content, marketing, research etc.Comfortable presenting and defending your work to all levels of leadershipPrevious experience with Agile design/development methodologyExperience using Human Centered Design processes and practicesDegree or diploma in Design or a related field, or equivalent work experienceBonus points if you have:Knowledge of various user research methodsExperience with user testing platforms (UserTesting.com or similar)Experience in front-end development and knowledge of HTML and CSSExperience working within the Financial or Insurance industries#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Toronto, OntarioSalary range is expected to be between $70,350.00 CAD – $117,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Manulife is a financial services provider dedicated to improving the lives of their customers and colleagues worldwide. They prioritize values in their business practices, emphasizing environmental initiatives and community investments. The company focuses on employee well-being, growth, and creating meaningful challenges to promote success. They are currently seeking a collaborative designer with strong critical thinking skills to join their team in Canada. The ideal candidate should be self-directed, adaptive to change, analytical, and have experience in UX research. Responsibilities include owning and advocating for customer-focused experiences, collaborating with various teams, creating innovative digital experiences, conducting user research, and effectively communicating research outcomes. Manulife promotes an inclusive work environment and offers a range of benefits, including health and wellness packages and retirement savings plans.
Job Description:

Our company is seeking a reliable and detail-oriented Administrative Assistant to support our team members in various departmental tasks. The ideal candidate will have excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving.

Responsibilities:
– Manage incoming and outgoing correspondence, including mail, emails, and phone calls
– Schedule meetings and appointments, coordinate travel arrangements, and maintain calendars
– Assist in preparing and editing documents, presentations, and reports
– Maintain office supplies and equipment inventory
– Perform data entry and keep accurate records in databases
– Provide administrative support to team members as needed
– Handle confidential information with discretion and professionalism

Qualifications:
– High school diploma or equivalent
– Proven experience as an Administrative Assistant or similar role
– Proficient in Microsoft Office Suite
– Excellent time management skills
– Strong attention to detail
– Ability to work independently and as part of a team
– Excellent written and verbal communication skills

If you are a proactive and organized individual with a passion for supporting a team, we encourage you to apply for this Administrative Assistant position.

Expected salary:

Job date: Thu, 25 Jul 2024 04:31:18 GMT