Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 28 May 2025 23:09:55 GMT

Job description:

Job Description: Marketing Guest Experience Representative

Position Overview:
As a Marketing Guest Experience Representative, you will play a crucial role in enhancing customer satisfaction and promoting our brand. You will support various marketing initiatives while ensuring all guests receive a warm welcome and exceptional service.

Key Responsibilities:

• Marketing Support: Provide comprehensive marketing assistance to our team by managing and executing promotional campaigns, ensuring all marketing materials align with brand guidelines.

• Collateral Management: Order, track, and manage marketing collateral pieces, ensuring that all materials are current and readily available for site operations.

• Guest Check-In: Welcome all guests at the front desk, ensuring a smooth check-in process and fostering a positive first impression of our establishment.

• Customer Engagement: Actively interact with guests to ensure their needs are met, gather feedback, and promote upcoming events or services.

• Collaboration: Work closely with the marketing team to develop campaigns and strategies that enhance the overall guest experience and drive brand loyalty.

• Event Support: Assist in organizing and executing marketing events, ensuring that all logistical details are handled efficiently.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Previous experience in customer service or marketing preferred.
• Ability to multitask and work effectively in a fast-paced environment.

Join us as a Marketing Guest Experience Representative and be a vital part of our team, where your contributions will help create memorable experiences for our guests while driving our marketing efforts forward!