Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 11 May 2025 01:32:54 GMT

Job description:

Job Description: Marketing Guest Experience Representative

Overview:
As a Marketing Guest Experience Representative, you will play a vital role in enhancing our guests’ experience while driving marketing initiatives. This position blends customer service and marketing support, making it essential to our overall operations.

Key Responsibilities:

• Marketing Support: Provide comprehensive marketing assistance to promote the site and elevate guest experiences. Collaborate with the marketing team to develop and implement strategies that engage guests.

• Collateral Management: Order, track, and manage marketing collateral related to site operations. Ensure materials are up to date and readily available to enhance guest interactions.

• Guest Check-in: Efficiently check in all guests at the front desk. Provide a warm welcome, assist with inquiries, and ensure a seamless guest experience right from their arrival.

• Collaboration: Work closely with various departments to ensure consistency in messaging and enhance the overall operational efficiency.

• Feedback Collection: Gather guest feedback to identify areas for improvement and contribute to ongoing marketing strategies.

What We’re Looking For:

• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to multitask in a fast-paced environment
• Proficiency in marketing concepts and customer service best practices

Join us and help create memorable experiences for our guests while supporting our marketing efforts!