Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Fri, 22 Aug 2025 04:20:50 GMT

Job description:

Job Description: Marketing Support / Guest Tour Coordinator (Night Shift)

As a Marketing Support / Guest Tour Coordinator on the night shift, you will play a pivotal role in ensuring our marketing initiatives and guest experiences are executed to the highest standards. Your primary responsibility will be to serve as the first point of contact for both the Marketing team and In-House team members, facilitating seamless communication and collaboration.

Key Responsibilities:

• Act as the initial contact for inquiries from the Marketing team and In-House team members, providing prompt and effective support.
• Coordinate and conduct guest tours, ensuring all guests receive exemplary service and information about our offerings.
• Collaborate with the marketing team to assist in executing promotional campaigns and events, providing logistical support as needed.
• Maintain accurate records of guest interactions and feedback to help improve future marketing efforts and guest experiences.
• Monitor and report on the performance of marketing initiatives during your shift, offering insights for improvements.
• Utilize various tools and software to manage scheduling, communication, and reporting effectively.
• Ensure a welcoming and organized environment for both teams and guests during all interactions.

Qualifications:

• Strong communication and interpersonal skills, with a passion for delivering exceptional customer service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software.
• Previous experience in a marketing or customer service role is preferred.
• Flexibility to work night shifts, including weekends and holidays as needed.

Join us in creating memorable guest experiences and supporting our marketing initiatives with your expertise!