Company: Mattamy Homes

Location: Ontario

Expected salary:

Job date: Tue, 11 Feb 2025 23:02:58 GMT

Job description: Location:GTA, OntarioCompany:Mattamy Homes CanadaDepartment:Information TechnologyEmployment Type:Full-TimeReports to:IT Manager, Division ServicesWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.about what makes working at Mattamy special and our award-winning culture.What we offerReporting to the IT Manager, Division Services, the IT Specialist, Division Services will be responsible for supporting and ensuring delivery of IT services to the Toronto Homebuilding business so that end users can accomplish business tasks, while striving to achieve the company mission the Best Homeowner Experience, in all activities undertaken.What you’ll do

• Provide exemplary end-user support and service.
• Provide prompt response to user requests for information via phone, e-mail or service desk ticketing system and assist in application system problem resolution.
• Build relationships and awareness of upcoming remote office activities with key stakeholders from the divisions.
• Collaborate with IT Service Delivery Leads on incident & problem management, root cause analysis and to resolve after-hours cases.
• Collaborate with the People & Culture department and business leads to ensure onboarding / offboarding processes are followed.
• Work with internal IT training team to understand new technology deployment and provide users with assistance.
• Troubleshoot meeting related issues with Logitech devices, Microsoft Teams.
• Diagnose and resolve technical issues on Windows, Dell, Android and/or Mac devices.
• Troubleshoot vendor related & office/remote issues (LAN/WAN, TCP-IP, VLAN, VOIP, SolarWinds, VPN, Fortinet Devices).
• Manage hardware and software required for all users. Assist remote users through Log Me In.
• Log all incoming calls in an Incident Management tool. Ensure all change requests are implemented without business disruption.
• Manage, label and update all office & site hardware in the site dashboard.
• Assist users in troubleshooting multi factor authentication (MFA) related issues.
• Distribution, installation, replacement and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients.
• Assist IT security team with security incidents. Educate employees on Mattamy’s security best practices and processes.
• Work with network operations centre (NOC) and senior team to ensure equipment is prepared and deployed to site.
• Coordinate installation of Internet Service Provider (ISP), Phone, and Printing services in all GTA locations.
• Communicate with business leads to ensure IT and business alignment.
• Travel to remote office locations as needed.

What you bring

• 2-3 years of experience in an IT-related role.
• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals that can be used to connect sites / trailers / offices.
• Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
• Strong relationship management skills.
• Excellent written and verbal communication skills.
• Proactive approaches to problem-solving with strong decision-making capability.
• Ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Must be able to travel within the GTA region.

Bonus points

• College Diploma or University Degree in Business or Information Systems.
• Experience in the Homebuilding industry.
• Comp TIA A+ or equivalent Certification.
• Experience with the following systems: Fresh Service, Solarwinds, Office 365 (Applications, Email, Teams, Sharepoint, PIMS/ LAPS, MFA), Active Directory, Apple Devices, Windows Devices, Android Devices, Dell Hardware, JD Edwards, Logmein, Microsoft Dynamics CRM, Microsoft In Tune, Microsoft Auto Pilot, Single Sign On (SSO)

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.Who we areis the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.Be yourself. We want it that way.At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone ​can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we’re on a journey toward a welcoming, barrier-free culture for everyone. ​​​​Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.Qualified applicants will be contacted directly by the Talent Acquisition team.