Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 03 Aug 2025 02:42:48 GMT

Job description:

Job Title: New Member Journey Supervisor

Job Description:

As a New Member Journey Supervisor, you will play a crucial role in ensuring a seamless and engaging experience for our new members. Your primary responsibilities will include:

• Supervision of Daily Operations: Oversee NMJ daily operational expectations within your assigned area, ensuring that all processes run smoothly and efficiently.

• Recruitment and Training: Actively recruit, train, and develop representatives to ensure they are equipped with the necessary skills and knowledge to excel in their roles and provide exceptional service.

• Staff Management: Monitor staffing levels to ensure that all locations are adequately staffed according to expectations, enabling optimal support for our new members.

• Schedule Management: Effectively manage schedules to ensure coverage aligns with operational needs, maintaining efficiency while accommodating team availability.

• Performance Monitoring: Regularly assess team performance and provide constructive feedback to foster a culture of continuous improvement and high-quality service delivery.

• Collaboration and Communication: Work closely with other departments to align on goals and initiatives, fostering a collaborative environment that supports the overall mission of enhancing the new member experience.

• Problem-Solving: Address any issues or challenges that arise within the team or operations, implementing solutions that promote a positive environment for new members and staff alike.

Qualifications:

• Proven leadership and supervisory experience, preferably in a customer service or membership-based environment.
• Exceptional training, mentoring, and development skills.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent interpersonal and communication skills.
• Ability to analyze performance metrics and make data-driven decisions.

Join us in creating an exceptional journey for our new members and enhancing their experience from day one!