Company: Nexxt Intelligence

Location: Toronto, ON

Expected salary:

Job date: Fri, 09 May 2025 22:25:19 GMT

Job description: Company DescriptionNexxt Intelligence is an innovative market research technology (“ResTech”) company with a focus on conversational AI. We work at the cutting-edge of natural language processing and generative AI, empowering market researchers to find rich business insights through our SaaS product suite. At the core of what we do is a commitment to technical excellence and exceptional client service. Our team thrives on collaboration, continuous learning, and pushing the boundaries of what’s possible. Please visit https://www.nexxt.in to learn more about our companyJob DescriptionQA Engineer (Full-Stack Support)Remote Role, Anywhere in CanadaThe OpportunityWe are seeking a versatile, client-focused QA Engineer (Full-Stack Support) who thrives at the intersection of technical support and quality assurance for SaaS products. This hybrid role is ideal for someone comfortable with at least part of our technology stack—including Typescript/ES6, Python, AWS services, SQL and noSQL databases—who also excels at providing empathetic, proactive client support and detailed, meticulous quality assurance.What You’ll DoProvide first-line technical support to clients, diagnosing and resolving issues with professionalism and urgencyCollaborate closely with developers to test new features rigorously—both manually and through automationDevelop, maintain, and expand our automated testing frameworksWrite clear, comprehensive technical documentation and client-facing knowledge base articlesParticipate in triage sessions and contribute to ongoing platform improvements based on client feedback and QA findingsCommunicate effectively with clients, ensuring their questions and concerns are addressed promptly and clearlyHelp maintain and improve internal QA processes and testing standardsQualificationsWhat We’re Looking ForProfessional experience in software quality assurance, engineering, or technical supportDemonstrable proficiency with Typescript/ES6Familiarity with React, Node, AWS Services, SQL, PythonExperience in planning, organizing, and executing comprehensive manual testingFamiliarity with specific unit-testing / E2E testing frameworks like Playwright, Jest/Mocha, Cypress, etc.Detail-oriented mindset with a strong passion for delivering high-quality products and exceptional client supportSolid troubleshooting skills and ability to effectively communicate technical concepts to clients of varying technical proficiencyExperience with automated testing tools/frameworks considered a strong plusExcellent written and verbal communication skillsSelf-motivated, proactive, with a collaborative team spiritAbility to manage multiple priorities and deadlinesFamiliarity with software development lifecycles and agile methodologiesAdditional InformationWhat We OfferFully remote and flexible work environmentCompetitive salary and performance-based incentivesOpportunity to work with cutting-edge technologies in a fast-growing, supportive companyCollaborative team culture that values innovation, continuous learning, and client successMeaningful impact on customer experience and product qualityReady to Apply?To apply, send your resume to by May 18, 2025.Phone screen ~ 15 minsTake home project that takes approx ~ 2 hrs to completeTechnical interview ~ 1 hrFinal round to meet with leadership before we extend an offer ~ 30 minsPlease note that only applicants invited for an interview will be contacted.