Company: Robert Half

Location: Toronto, ON

Expected salary: $27 – 30 per hour

Job date: Sun, 20 Apr 2025 01:44:33 GMT

Job description: Job Description:We’re looking for a Product Specialist – Communication to join our client’s dynamic team for a 6-month contract. In this role, you’ll play a key part in crafting clear, engaging, and strategic messaging that supports internal teams and enhances client understanding of products and services. The ideal candidate is a creative and collaborative communicator who can simplify complex concepts, ensure message consistency across teams, and manage a range of communication channels and collateral. This is a hybrid position, with 3-4 days per week in-office; during the first 1-2 months, on-site presence (5 days/week) will be required to support onboarding and collaboration.ResponsibilitiesProduct Communication

• Develop compelling and consistent messaging for product launches, updates, and announcements.
• Create multi-channel content such as in-app messages, client emails, FAQs, release notes, and product updates.
• Support internal teams with sales enablement content, briefing materials, and clear messaging.
• Ensure consistent tone, voice, and positioning across all product communications.
• Translate technical product details into simple, client-friendly language tailored to diverse audiences.

Cross-Functional Collaboration

• Work closely with product teams to stay up to date on the roadmap and coordinate communication strategies accordingly.
• Collaborate with marketing to align product messaging with broader campaign initiatives.
• Partner with sales, support, and client management teams to deliver clear, timely, and actionable communication.

Communication Collateral Management

• Maintain and organize an internal library of communication collateral for internal and external use.
• Ensure all communication materials are up-to-date, consistent, and reflect current product capabilities.
• Structure and manage internal repositories to ensure easy access and usability.
• Track versions and maintain consistency across all documents and resources

Requirements:Qualifications

• Education: Bachelor’s degree in Communications, Marketing, Journalism, English, Business, or a related field.
• Experience: Minimum 3 years in a communication, marketing, or content creation role.
• Tools: Familiarity with digital platforms such as SharePoint, Confluence, iContact, or similar tools.
• Assets: Bilingual in English and French is considered an asset.

Skills & Competencies

• Exceptional written and verbal communication skills
• Detail-oriented with a strong ability to tailor content for different audiences
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent collaboration skills with a proactive and solutions-driven mindset

The job is for a Product Specialist – Communication for a 6-month contract. The role involves crafting clear and engaging messaging to support internal teams and enhance client understanding of products and services. Responsibilities include developing messaging for product launches, collaborating with various teams, and managing communication collateral. The ideal candidate should have a degree in Communications or related field, at least 3 years of experience, and be detail-oriented with strong organizational and collaboration skills. Knowledge of digital platforms and bilingualism in English and French are considered assets.