• location: head office
• availability: full time *must be available weekends
• positions available: 1
• commitment: minimum 2 years

bluboho is on a mission to mark moments and tell stories through beautiful jewelry. We are a team of high achievers who love to create the unimaginable. We design and make all of our pieces right here in Canada using ethically sourced stones and recycled metals. Come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. We can’t wait to meet you…

The Operations Supervisor – Ecommerce will be responsible for managing the day-to-day operations of bluboho.com. This role will lead a team that will provide a unique guest experience to our online guests, while maintaining operational excellence for our online business. The Operations Supervisor – Ecommerce will work closely with the Ecommerce Manager to ensure the team is supporting the execution of the overall ecommerce and digital strategy.

Who you are:

You are the epitome of what it means to deliver the best experience through our digital channels; you are aware of who the top online guests are, follow up with those who have not returned and know when to surprise and delight. You are innovative and are always looking for ways to optimize and elevate the guest’s online experience. You understand that producing results with your team will require strong collaboration with a focus on the daily running and functionality of our website.

What you’ll be doing:

• Plan and schedule web team members to ensure proper staffing in order to provide a best-in-class guest experience, maintain site performance, and fulfill and ship orders in a productive, timely and cost-efficient manner
• Conduct daily start-up meetings to establish and assign daily duties/assignments and workload to team members accordingly; empowering the team by delegating tasks
• Provide support to the team, whether it be with guest experience, remerchandising collection pages or picking and packing on a high order volume day
• Train web connectors in the proper execution of standard operating procedures (SOP’s) for our online store
• Ensure team is following all SOP’s and verify the accuracy and completeness of all guest communications, order fulfilment, stock transfers to stores and online exchanges
• Market research; to identify unique online selling tactics that will empower the team to convert all guest interactions to sales
• Develop and implement strategies to promote guest outreach by the team
• Inventory management; collaboratively perform bi-annual inventory counts, weekly cycle counts and restocking lists with the team, communicating all discrepancies with the marketing/production team
• Product profile management; creating new profiles, updating, and reviewing older product, ship date management
• Monitor progress of orders and identify opportunities while proactively addressing and resolving alongside your team to ensure the guest experience is always top of mind
• Prepare and generate the daily productivity reports, monitoring and reporting to the Ecommerce Manager on the key performance indicators (KPI’s)
• Supplies and shipment packaging management
• Lead the recruitment for new web store team members; having foresight into staffing needs and creating a talent pipeline to support
• Coach, manage, mentor and onboard new and existing team members to ensure that they succeed, including identifying and developing internal talent for the future
• Implementing departmental training and job rotation activities, initiate plans to motivate team members, administer performance management (coaching and accountability)

What you’ll bring:

Required:

• Minimum 2 years Ecommerce and Retail Management experience
• Experience using the Shopify/Shopify Plus platform
• Strong interpersonal, leadership, and relationship management skills, with the ability to lead/collaborate with direct reports and cross-functional teams
• Strong organization skills with attention to detail
• Ability to multi-task, problem-solve, and effectively communicate in a challenging, fast-paced environment
• Adaptable to change and receptive to feedback and suggestions
• A natural curiosity and vision for the evolution of retail and the view that our guests can have the same experience we offer in store, on the web

Preferred:

• University Degree in Business or Marketing
• Experience working in a retail luxury goods or fine jewellery organization