Company: Hilton

Location: Orlando, FL

Expected salary: $19.5 per hour

Job date: Wed, 30 Jul 2025 04:15:40 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

As a Guest Services Coordinator, you will play a key role in enhancing the overall guest experience by implementing effective marketing programs and ensuring seamless arrival and check-in processes. Your responsibilities will include:

• Welcome Packet Creation: Design and organize personalized welcome packets for guests, including information about the hotel amenities, local attractions, and promotional offers to enhance their stay.

• Guest Orientation: Assist guests upon arrival by providing clear directions to their room and answering any questions they may have. Ensure they are aware of all facilities available to them.

• Bell Service Coordination: Collaborate with the bell staff to ensure that guests receive prompt assistance with their luggage and have a pleasant introduction to the hotel.

• Feedback Collection: Engage with guests during their check-in to gather feedback about their arrival experience and address any immediate needs.

• Marketing Initiatives: Support the marketing team by promoting special offers and events to guests during check-in, fostering a sense of community and excitement about their stay.

Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Customer service experience, preferably in hospitality
• Ability to work in a fast-paced environment with a positive attitude

Join our team and help create memorable experiences for our guests from the moment they arrive!