Company: Westgate Resorts

Location: Orlando, FL

Expected salary:

Job date: Thu, 29 May 2025 00:38:14 GMT

Job description:

Job Title: Customer Service Representative – Specialty Tours Marketing

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, focusing on marketing-related customer service issues for specialty tours. In this role, you will play a vital part in ensuring both new and existing owners receive exceptional support, enhancing their experience with our tours.

Key Responsibilities:

• Address customer inquiries related to our specialty tours, providing clear and informative responses.
• Assist new owners in understanding the marketing opportunities and benefits associated with their tours.
• Resolve customer service issues promptly and effectively, ensuring a positive experience for all customers.
• Collaborate with the marketing team to promote new tours and communicate relevant updates to customers.
• Gather feedback from customers to help improve our services and marketing strategies.
• Maintain accurate records of customer interactions and transactions in our database.
• Participate in team meetings to discuss customer feedback and share insights for continuous improvement.

Qualifications:

• Strong communication and interpersonal skills.
• Experience in customer service, preferably in a marketing or tourism-related role.
• Ability to work independently and as part of a team.
• Detail-oriented with strong problem-solving abilities.
• Proficient in using customer service software and MS Office applications.

Why Join Us?

This is an exciting opportunity to work in a dynamic environment where you can make a real impact on customer experiences. If you are passionate about travel and have a knack for marketing customer service, we would love to hear from you!