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Company: Porter Airlines

Location: Toronto, ON

Job description: Job Description:Job SummaryThis position is responsible for maintaining Porter’s ancillary revenue product portfolio in order to maximize revenue using analysis and optimization techniques. This position reports to the Vice President, Revenue Management.
Duties & Responsibilities

• Implement and maintain Porter’s ancillary pricing strategy in order to maximize revenue across Porter’s ancillary product portfolio
• Analyze passenger demand using data visualization tools in order to determine optimal ancillary pricing for each product across Porter’s route network
• Independently perform analysis and suggest solutions to ancillary optimization problems leading to enhanced revenue generation
• Manage A/B price testing campaigns on ancillary products. Report on findings and compile recommendations from the campaigns
• Build and maintain dashboards and reports for tracking ancillary pricing impact on overall commercial strategy of the organization
• Perform reporting and detailed analysis of KPIs and track performance versus goals across all direct and indirect channels of sales
• Conduct Revenue Integrity analysis across Porter’s bookings in order to prevent revenue leakage
• Audit Porter’s bookings for use of waivers, fare overrides and other privileged changes
• Work seamlessly with IT, Digital and pricing teams to implement identified changes to ancillary pricing in order to ensure competitiveness
• Ability to work remotely in an efficient environment
• Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand comply and promote the Company Safety Policy
• Ensure Company Values are ingrained in day-to-day operations
• Other duties as assigned

Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications

• University degree with a focus in Business, Economics, Marketing, Finance, Network Planning, Strategic Planning, Operational Research, Mathematics or Engineering is required. MBA or M.Sc in the above fields is a plus
• Previous airline pricing and revenue management experience is an asset
• Experience/general knowledge of Revenue Management, Network Planning, GDS, Data Analytics is desirable
• Advanced proficiency in MS Office (focus on Excel) is required. Proficiency in VBA, SQL tools, PowerQuery and Tableau is an advantage
• Strong quantitative and analytical skills
• Strong organizational skills with demonstrated ability to meet deadlines in high pressure environment #LI-POST

LocationToronto (250 Yonge Street)Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
The job is responsible for optimizing Porter’s ancillary revenue by implementing and maintaining pricing strategies, analyzing passenger demand, managing A/B testing campaigns, and conducting revenue integrity analysis. The position requires a university degree in business-related fields, previous airline pricing experience, proficiency in MS Office, strong quantitative and analytical skills, and the ability to work remotely. The job is located in Toronto, and Porter Airlines is known for providing exceptional service in the airline industry.
Here is the job description from the provided website:

Title: Customer Service Representative

Location: Toronto, ON

Company: Confidential

Job Type: Full Time

Salary: $40,000 – $50,000 a year

We are seeking a motivated and enthusiastic Customer Service Representative to join our team in Toronto. The ideal candidate will have excellent communication skills and the ability to build strong relationships with our clients.

Responsibilities:
– Respond to customer inquiries via phone and email
– Provide information about products and services
– Process orders and returns efficiently
– Resolve customer complaints in a professional manner
– Collaborate with other departments to ensure customer satisfaction

Qualifications:
– Previous customer service experience preferred
– Excellent communication skills
– Strong problem-solving abilities
– Proficiency in Microsoft Office
– Ability to work in a fast-paced environment

If you are passionate about customer service and are looking for a challenging role, we would love to hear from you. Apply now!

Expected salary:

Job date: Fri, 12 Jul 2024 02:09:08 GMT