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Product Design Lead, Scotia Digital

Job title: Product Design Lead, Scotia Digital

Company: Scotiabank

Job description: Requisition ID: 114227

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Digital Banking at Scotiabank has a clear and well supported mandate: leverage the absolute best and brightest minds to re-imagine the experience of our customers for the digital age. We function as an agile team with an intense focus on human-centered Design, customer experience, rapid iteration, improvement and quality for delivering software on a daily basis. We have the support and experience of one of the world’s largest banks behind us and a growing team of talented industry leaders driving us forward. We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

About Scotia Digital

  • We invite and encourage collaboration with a broad range of industry disruptors and innovators.
  • We have the stability and resources of Scotiabank, a multinational financial institution, as well as a world class team of designers and engineers with the energy and talent of a leading startup.
  • We ship code that has the potential to touch 21M users and we are obsessively searching for new ways to improve their daily lives.
  • We are growing fast and looking for team members to help us build industry leading innovation hubs.

As a Product Design Lead

As a Product Design Lead, you will lead our onboarding journeys for Scotiabank customers. The role focuses on:

  • Helping customers start banking as soon as possible using new ID verification experiences
  • Integrating our onboarding platform with other digital properties to create seamless and coherent experiences
  • Creating great onboarding experiences to demystify the world of financial services through balance the customer experience and business goals

Your day to day

  • You will be a player/coach, providing oversight to a small working team of between 2 and 6 product

design practitioners on the execution of an end-to-end digital experience.

  • You will be a champion for our customers by providing leadership through empathy and inspiration.
  • You will build, coach and mentor teams of User Experience Designers at different levels of expertise.
  • You will partner and collaborate with product management, engineering, marketing, agile, analytics and

other key players within the Digital Banking organization to envision and build products that make our

customer’s experience useful, engaging and effective while supporting our business goals.

  • You will drive Lean/agile UX approaches pervasively throughout the product lifecycle; helping designers

to become the collaborative glue that facilitates decisions across the dimensions of value, usability, and feasibility.

  • You will leverage existing communication channels to build relationships, inspire confidence and
  • influence decisions with your key stakeholders.
  • You will be accountable for people management and day-to-day Design operations and decisions in

regards to information architecture, functionality, UX, usability, visual design content development and

research needs.

Expected Skills & Competencies

  • A passion for changing the way people bank and a willingness to live in the future and build
  • what’s missing.
  • Minimum of 8 years of experience designing software products, 3 of them building and developing high performance design teams in fast-paced organizations (or equivalent demonstrated ability to

inspire/coach designers).

  • Masters or Bachelor Degree in Human Factors, HCI, Design or related fields (or equivalent work
  • experience).
  • Ability to communicate using rapid visual design techniques.
  • A natural storyteller with the ability to craft and communicate compelling stories that add clarity and

inspire passion in our mission.

  • A collaborative leader who leverages diversity across disciplines/locations/levels to fuel creativity and

innovation in product design.

  • Thorough understanding of how design, prototyping, and user research meet complex and varied
  • requirements within tight development windows.
  • Thorough understanding of human-centered approach and methods to design.
  • Commitment to get things done and willingness to immerse at the tactical level when necessary.
  • A passion for changing the way people bank and a willingness to live in the future and build what’s


Bonus Skills and Interests

  • Background in Fintech or other financial related product fields.
  • Ability to build and execute design research methodologies or user testing protocols in a rapid

development environment.

  • Demonstrated interest in tangential fields like typography, design research, big data, fine art, music,

writing and communications, etc.


Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Thu, 12 Aug 2021 22:13:18 GMT

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