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Program Manager, Digital

Job title: Program Manager, Digital

Company: Rogers Communications

Job description: Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.

At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun? If so, consider the following opportunity!

Program Manager, Digital

Who we are

We are Rogers Digital Team, a product-centric organization delivering technology based on agility through identifying and partnering with other key departments within Technology and Business teams to deliver the highest-value quality solutions in the shortest amount of time.

We achieve this by continuously

  • Investing in talent to cultivate in-house innovation
  • Modernizing our tools and technology
  • Empowering teams to collaborate with accountability

Program Manager, Digital. This position reports to the Sr. Manager, Digital PMO and works closely with the rest of the Digital organization. You will be working in a dynamic team environment that enables the rest of the Digital organization and will be supporting the Digital Leadership Team by managing strategic programs from end-to-end and supporting key portfolio management activities. You will play a critical role in driving operational and delivery excellence in Digital.

What you will be doing:

Digital Program/Portfolio Management

  • Be adept at providing end-to-end digital program management, from development through to market launch partnering with product and technology leads
  • Lead a variety of programs supporting key business priorities as well as strategic digital programs focused on driving our digital priorities of People, Brand & Culture; Digital First Experiences; Modern Marketing Data Enablement; Delivery Excellence; and Secure & Reliable System Performance
  • Plan, lead and manage program deliverables, budget and resources, to deliver on time, on budget and according to client quality expectations
  • Develop fully integrated program plans with other related projects that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control
  • Help build out the digital portfolio narrative in collaboration with team leads on the benefits, value and core KPIs
  • Lead large cross functional teams of managers, team leads, technical and business SMEs and enabling functions including HR, Recruitment, Organizational Design
  • Drive portfolio management activities for respective digital portfolio (e.g., Wireless, Connected Home, Rogers for Business, Digital Platforms) including preparing presentation materials for monthly Digital Operational Reviews

Agile Enablement

  • Interlock with IT and other parts of Technology to evolve our agile ways of working and align our practices, reporting & measurement frameworks with the Scaled Agile Framework implemented at Rogers (i.e., Tech Hub)
  • Live & breathe project/program delivery excellence

Planning & Budgeting

  • Support the planning and budgeting cycles in partnership with Capital Planning, Finance to secure funding for each portfolio
  • Partner with Finance and Capital Planning to refine our value measurement framework to track and report on benefits related to investments
  • Support & coordinate the preparation of any executive review materials

Program & Portfolio Reporting Framework

  • Build and evolve the Project and Program reporting framework, process and enabling tools in partnership with key internal and external stakeholders
  • Develop working level and executive level reporting on the health of assigned programs/portfolios

What you will bring:

  • Bachelor’s degree, post-secondary education and/or equivalent work experience required
  • Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Product Managers, and QA
  • 5+ years of related Digital experience preferably in the telecommunications industry
  • PMP or similar Project Management certification required
  • Agile certification (PMI ACP, CSM, SAFe, etc.) a definite asset
  • An appreciation of end-user requirements, specifically the ability to see the big picture and understand the need of all stakeholders
  • Strong organizational, interpersonal, facilitation and analytical skills required, as well as highly effective written and oral communications abilities
  • Developed business acumen including grasp of market trends and competitive issues impacting Rogers
  • Project/Program financial acumen to effectively manage project/program benefits, costs, including forecast accuracy of spend
  • Demonstrated ability to effectively multi-task, while maintaining attention to detail, in a fast-paced, high-tech environment required
  • Ability to collaborate with colleagues across the organization to get things done
  • Knowledge or experience working with Agile project delivery tools such as Jira, Confluence, MURAL (or similar), etc.
  • Solid knowledge & experience working with MS Project, Visio, Excel and all Office Tools
  • Proactive mindset; see what needs to be done and take initiative
  • Ability to independently manage and organize multiple work activities in order to meet or exceed established deadlines and priorities
  • Outstanding collaborator with a relentless can-do attitude
  • Proven success in managing and influencing cross-functional stakeholders
  • Ability to deal with ambiguity and to turn concepts into a plan
  • Highly organized and detail oriented
  • Passionate to drive change and results

Here’s what you can expect in return:

  • A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets, employee discount at and more
  • A manager who deeply cares about your development and long-term career at Rogers
  • A team that trusts and wants to win together
  • Smart and accomplished colleagues who are focused on both the “what” and the “how”
  • Your choice of hardware and software (iPhone or Android/Mac or PC etc.)

Schedule: Full time

Shift: No Selection

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083) , Toronto , ON

Travel Requirements: Up to 10%

Posting Category/Function: Project Management & Digital

Requisition ID: 246567

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Together, we’ll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

Posting Notes: Digital Media

Expected salary:

Location: Toronto, ON

Job date: Sun, 29 Aug 2021 22:57:31 GMT

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