Program Manager, Digital

Job title: Program Manager, Digital

Company: Rogers Communications

Job description: Come play a key role in building the future of Digital products for Rogers! Everyone wants to be part of a transformational team – and that’s exactly what we’re building. A team that innovates and a team that wins.

At Rogers we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and 5G Wireless team. Collectively, we touch 30-million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun? If so, consider the following opportunity!

Who we are

We are Rogers Digital Team, a product-centric organization delivering technology based on agility through identifying and partnering with other key departments within Technology and Business teams to deliver the highest-value quality solutions in the shortest amount of time.

We achieve this by continuously

Investing in talent to cultivate in-house innovation
Modernizing our tools and technology
Empowering teams to collaborate with accountability

Program Manager, Digital. This position reports to the Sr. Manager, Digital PMO and works closely with the rest of the Digital organization. You will be working in a dynamic team environment that enables the rest of the Digital organization and will be supporting the Digital Leadership Team by managing strategic programs from end-to-end and supporting key portfolio management activities. You will play a critical role in driving operational and delivery excellence in Digital.

What you will be doing:

Digital Program/Portfolio Management

Be adept at providing end-to-end digital program management, from development through to market launch partnering with product and technology leads
Lead a variety of programs supporting key business priorities as well as strategic digital programs focused on driving our digital priorities of People, Brand & Culture; Digital First Experiences; Modern Marketing Data Enablement; Delivery Excellence; and Secure & Reliable System Performance
Plan, lead and manage program deliverables, budget and resources, to deliver on time, on budget and according to client quality expectations
Develop fully integrated program plans with other related projects that effectively align scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control
Help build out the digital portfolio narrative in collaboration with team leads on the benefits, value and core KPIs
Lead large cross functional teams of managers, team leads, technical and business SMEs and enabling functions including HR, Recruitment, Organizational Design
Drive portfolio management activities for respective digital portfolio (e.g., Wireless, Connected Home, Rogers for Business, Digital Platforms) including preparing presentation materials for monthly Digital Operational Reviews

Agile Enablement

Interlock with IT and other parts of Technology to evolve our agile ways of working and align our practices, reporting & measurement frameworks with the Scaled Agile Framework implemented at Rogers (i.e., Tech Hub)
Live & breathe project/program delivery excellence

Planning & Budgeting

Support the planning and budgeting cycles in partnership with Capital Planning, Finance to secure funding for each portfolio
Partner with Finance and Capital Planning to refine our value measurement framework to track and report on benefits related to investments
Support & coordinate the preparation of any executive review materials

Program & Portfolio Reporting Framework

Build and evolve the Project and Program reporting framework, process and enabling tools in partnership with key internal and external stakeholders
Develop working level and executive level reporting on the health of assigned programs/portfolios

What you will bring:

Bachelor’s degree, post-secondary education and/or equivalent work experience required
Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Product Managers, and QA
5+ years of related Digital experience preferably in the telecommunications industry
PMP or similar Project Management certification required
Agile certification (PMI ACP, CSM, SAFe, etc.) a definite asset
An appreciation of end-user requirements, specifically the ability to see the big picture and understand the need of all stakeholders
Strong organizational, interpersonal, facilitation and analytical skills required, as well as highly effective written and oral communications abilities
Developed business acumen including grasp of market trends and competitive issues impacting Rogers
Project/Program financial acumen to effectively manage project/program benefits, costs, including forecast accuracy of spend
Demonstrated ability to effectively multi-task, while maintaining attention to detail, in a fast-paced, high-tech environment required
Ability to collaborate with colleagues across the organization to get things done
Knowledge or experience working with Agile project delivery tools such as Jira, Confluence, MURAL (or similar), etc.
Solid knowledge & experience working with MS Project, Visio, Excel and all Office Tools
Proactive mindset; see what needs to be done and take initiative
Ability to independently manage and organize multiple work activities in order to meet or exceed established deadlines and priorities
Outstanding collaborator with a relentless can-do attitude
Proven success in managing and influencing cross-functional stakeholders
Ability to deal with ambiguity and to turn concepts into a plan
Highly organized and detail oriented
Passionate to drive change and results

Here’s what you can expect in return:

A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets, employee discount at TSC.ca and more
A manager who deeply cares about your development and long-term career at Rogers
A team that trusts and wants to win together
Smart and accomplished colleagues who are focused on both the “what” and the “how”
Your choice of hardware and software (iPhone or Android/Mac or PC etc.)

Schedule: Full time

Shift: No Selection

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083) , Toronto , ON

Travel Requirements: Up to 10%

Posting Category/Function: Project Management & Digital

Requisition ID: 246567

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we’ll make more possible, and these six shared values guide and define our work: * Our people are at the heart of our success

Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Digital Media

Expected salary:

Location: Toronto, ON

Job date: Sun, 29 Aug 2021 22:57:31 GMT

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