Company: Cortland

Location: Orlando, FL

Expected salary:

Job date: Wed, 13 Aug 2025 06:48:29 GMT

Job description:

Job Title: Customer Relationship Manager

Job Description:

We are seeking an experienced Customer Relationship Manager with a strong background in Business, Communications, Marketing, Management, or a related field. The ideal candidate will have at least 3 years of experience managing customer relationships and will play a pivotal role in driving customer engagement and loyalty.

Key Responsibilities:

• Develop and implement comprehensive customer contact plans to foster strong, long-term relationships.
• Conduct customer research and segmentation initiatives to better understand our clientele and tailor marketing strategies.
• Design, execute, and analyze email marketing campaigns to enhance customer communication and engagement.
• Collaborate with the marketing team to leverage data insights for optimizing customer touchpoints and improving overall campaign effectiveness.
• Monitor customer feedback and analyze trends to meet their needs and expectations proactively.
• Foster cross-functional collaboration to ensure consistent messaging and branding across all customer interactions.

Qualifications:

• Bachelor’s degree in Business, Communications, Marketing, Management, or a related field.
• Minimum of 3 years of experience in customer relationship management or a similar role.
• Strong knowledge of marketing principles, customer segmentation, and research methodologies.
• Proficiency in email marketing tools and platforms.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to analyze data and translate findings into actionable strategies.

Join our dynamic team and contribute to fostering exceptional customer experiences that drive our business forward!