Company: Robert Half

Location: Unionville, ON

Expected salary:

Job date: Sat, 29 Mar 2025 08:09:36 GMT

Job description: We are offering a long-term contract employment opportunity for a Bilingual Customer Service III – CAD in the healthcare industry. Based in Markham, Ontario, this role involves an optimal mix of in-office and remote work. As a crucial member of our team, you will be tasked with providing premium customer service, maintaining precise customer records, and handling customer inquiries. You will also be responsible for overseeing customer accounts and taking necessary actions.Responsibilities:

• Handle incoming calls and emails from customers and sales representatives in a detail-oriented manner, ensuring prompt and thorough resolution
• Maintain a positive, empathetic, and detail-oriented attitude toward customers and sales representatives at all times
• Oversee account and order management, including account verification and precise processing of customer requests, order tracking, and issue management
• Handle the maintenance of various email boxes, ensuring that orders and requests are actioned promptly
• Provide support for new customers and customers using our online ordering portal
• Complete follow-up calls, emails, and updates to customers and sales representatives
• Document and resolve customer, sales, and patient interactions and complaints, and triage to the appropriate department if further support or guidance is required
• Monitor daily sales orders and transactions to ensure completion
• Identify opportunities for process improvement proactively and present them to the leadership team
• Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion
• Adhere to customer service standards, call quality policies, and procedures.
• Proficient in Customer Service and Sales, with a proven track record in these areas.
• Experience in managing Office Functions and Procedures in a healthcare setting.
• Familiarity with healthcare Policy and Quality standards.
• Ability to handle both Inbound and Outbound Calls, providing excellent service to customers.
• Proficiency in Microsoft Outlook and other relevant computer applications.
• Understanding of Medical Coverage policies and procedures.
• Demonstrated Leadership Skills and ability to manage a team.
• Proficiency in English Language, both spoken and written.
• Familiarity with Monitoring Tool usage for process tracking and improvement.
• Ability to handle customer Queries and Complaints in a detail oriented manner.
• Skill in using Video conferencing tools for virtual meetings and discussions.
• Experience in Verification processes to ensure accuracy and compliance.
• Demonstrated ability in Process Improvement and implementing best practices.
• Proficiency in Closing procedures, ensuring complete customer satisfaction.
• Experience in using SAP R/3 for order management and other processes.
• Ability to work Onsite and manage Call Center Operations effectively.
• Experience in opening New Accounts and maintaining customer relationships.
• Skill in Triage procedures, prioritizing customer needs effectively.
• Understanding of Aesthetics in a healthcare setting, ensuring a pleasant environment for customers.
• Experience in Order Management, ensuring smooth operations and customer satisfaction.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…