Company: Rockwool

Location: Milton, ON

Expected salary:

Job date: Fri, 07 Feb 2025 04:03:24 GMT

Job description: We are seeking a talented, energetic students to join the Customer Service team in our Milton location as Customer Support Co-Op for a duration of 4 months (May 2025- August 2025).Ready to help build a better future for generations to come?In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.Join us and make a difference!What you will be doing:Our Customer Service team is on the frontline of our business, and alongside our exceptional sales team, no one knows our customers better than us. Each day brings on new challenges and opportunities, but a typical day may entail:Processing customer orders and inquiries in a timely, courteous, and professional mannerRecording, processing and responding to all customer requests and concernsRunning daily and weekly reports to track accurate execution of customer ordersLiaising with several members of supply chain to see each order from submission to deliveryAnd above all, taking pride in relationship building to set our customers and ROCKWOOL up for continued successAt the end of your assignment, you will have the opportunity to share information about your experience with other students and with ROCKWOOL management.What you bring:Currently enrolled in post-secondary education in business, supply chain, marketing or equivalent field.Previous internship experience or part-time work in customer service is a plus.Effectively prioritizes tasks and meets deadlines.Ensuring all customer queries are addressed accurately and thoroughly.A passion for delivering excellent customer service and maintaining a positive attitude.Strong communication skillsWhat we offer:Competitive PayPaid Holidays during assignmentCampus Connection ProgramVacation accrualWho we are:Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.Our Culture and Commitment:We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you’ll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.Work Environment & Conditions:Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.