Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Thu, 29 Aug 2024 05:04:41 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openingsYou will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.Business OverviewThe Salesforce Developer, FCC, reporting to the Director, Business and Application Support, FCC, is responsible for the development and support of the Salesforce platform. As well as continually improving and enhancing the application, working alongside the Salesforce Analyst. The incumbent is required to have a strong understanding of the Salesforce platform and a desire to keep learning.This includes support of Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.The Salesforce developer should understand all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.The role works closely with other team members within FCC to align with FCC’s Divisional and Organizational goals.Key AccountabilitiesTechnical SupportDevelop comprehensive requirements to support business growth and new productDevelop Einstein Analytics componentSecurity minded and strong working knowledge of vulnerabilities around salesforce platform, SOQL and SOSL queries, Batch Apex and triggers, Salesforce API’s(REST/SOAP/Metadata,etc), Flows, Lightning (Aura and LWC), Visual Force pagesLead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plansDevelop and configure event management tool (Marketo)Complete required unit-testing and cooperate with other business teams to ensure timely, efficient, and errors-free implementationParticipate in planning and execution of CRM and Events Management tools upgrades and migrationsParticipate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical supportProactively promote enhancements to departmental processes, technical and business solutionsMaintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partnerDesign and implement solutions to enhance efficiency, automation and client needsApplication ProcessWork closely with the Salesforce Analyst to test and deliver features as requiredIdentify and gather requirements from users and stakeholdersAssists with application enhancements in understanding business requirementsAttends some business and technology meetings working closely with users to helpidentify business needs, system solutions and some cost-benefit analysisFollows the change management process for implementations and deploymentsMaintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partnerProactive system maintenance and code monitoring including security reviews,salesforce release development updatesDesign and build interfaces between salesforce platform and other applicationsOwn solution delivery from technical design to production releaseMaintain security standards and perform code reviews and constructive feedback to teamDeliver seamless customer service through teamwork and collaborationEngage with business partners to gain understanding of their processes and objectives to deliver impactful solutionsAccurately estimate project scope and deliver high quality solutions within agreed timelinesRemain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customerDemonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term resultsAdvise on best business practices for each new departmental onboardingDemonstrated ability to deliver well-structured concise code, design, test, debug, deploy quality, Scalable and well-documented solutions following industry best practices and company standardsUsing continuous improvement methodologies, continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficienciesSkills, Knowledge and Experience3 to 5 years core Salesforce platform developmentProven knowledge and experience with service cloud, Sales cloud, digital experience cloud, community portals, Einstein analytics AI, Einstein GPTSound knowledge and understanding about salesforce software and its functionalities.Excellent oral and written communication skillsProven ability to design, develop and test Salesforce solutionsStrong understanding of system architecture and database designExperience in generating Salesforce reportsStrong ability to adapt to new technologies quicklyStrong ability to understand security, performance, and data managementStrong planning and software implementation skillsUser Management and attention to detailAbility to understand importance of non-functional requirementsBusiness Analysis and automating processesAnalyzing DataStrong problem-solving skills and learner MindsetExcellent organizational and time management skillsNice to HaveBilingual (French/English) verbal and written skillsDevelopment experience in brokerage market/ Financial ServicesCSC or IFIC certificateEducationUniversity degree, preferably in Computer Science, or equivalent work experienceSalesforce Certification – Salesforce Certified Platform Developer I, Platform II, Platform App Builder, Salesforce Service Cloud ConsultantFidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

• Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team

Fidelity Canada is a leading financial services company seeking a Salesforce Developer to work remotely. The role involves developing and supporting the Salesforce platform, working closely with the Salesforce Analyst, and enhancing business processes. The ideal candidate should have 3-5 years of Salesforce development experience, Salesforce certifications, and knowledge of financial services. Fidelity Canada is committed to diversity and inclusion, offering a supportive work environment with opportunities for growth and development. Awards received include Canada’s Top 100 Employers and Best Workplaces for Women and Mental Wellness. Accommodations are available for candidates with disabilities during the application process.