Company: Capgemini

Location: Toronto, ON

Expected salary:

Job date: Sun, 22 Jun 2025 02:59:33 GMT

Job description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location – Toronto, ONJob DescriptionWe are seeking a highly skilled Salesforce Tech Lead with deep expertise in Salesforce Service Cloud and a strong background in system integration, technical leadership, and agile delivery. This role will be pivotal in designing and leading the implementation of scalable Salesforce solutions, ensuring alignment with business goals and technical standards.Key Responsibilities:

• Lead the technical design and architecture of end-to-end Salesforce solutions based on approved business requirements and process maps.
• Provide technical leadership to the development team, ensuring adherence to best practices, coding standards, and quality benchmarks.
• Collaborate with Product and Project Managers to define sprint plans, phased launches, and integration strategies.
• Oversee the integration of third-party systems (e.g., Qualtrics, Medallia) ensuring alignment with Salesforce architecture.
• Guide the implementation of Salesforce Service Cloud features including Case Management, Email Alerts, and Marketing Cloud integration.
• Support UAT, deployment, and hypercare phases by providing technical oversight and resolving issues.
• Ensure robust version control and development workflows using tools like Git, Jira, and Visual Studio.

Required Skills & Experience:

• Proven expertise in Salesforce Service Cloud, including Case Management and Marketing Cloud integration.
• Strong understanding of Salesforce integration patterns: REST APIs, outbound messaging, and third-party tool integration.
• Hands-on experience with Jira, Visual Studio, and Git or other version control systems.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, agile environment and manage multiple priorities effectively.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Architect).
• Experience in the financial services domain is a plus.
• Familiarity with Agile/Scrum methodologies.

Life at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:-Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an ApplicantCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.Ref. code: 271203Posted on: Jun 20, 2025Experience Level: Experienced ProfessionalsContract Type: PermanentLocation:Toronto, CABrand: CapgeminiProfessional Community: Software Engineering

Summary

Company Overview:
Choosing Capgemini means joining a collaborative, empowering environment that supports career growth and innovation. The company focuses on helping leading organizations harness technology for a sustainable and inclusive world.

Job Position: Salesforce Tech Lead
Location: Toronto, ON
Job Description: The Salesforce Tech Lead will design and implement scalable Salesforce solutions, focusing on Salesforce Service Cloud, system integration, and technical leadership.

Key Responsibilities:

• Lead technical design and architecture for Salesforce solutions.
• Provide technical guidance to the development team.
• Collaborate on sprint plans and integration strategies.
• Oversee third-party system integrations.
• Implement Salesforce features and support deployment phases.
• Ensure quality through version control and development workflows.

Required Skills & Experience:

• Expertise in Salesforce Service Cloud and integration patterns.
• Experience with tools like Jira, Visual Studio, and Git.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in an agile environment.

Preferred Qualifications:

• Salesforce certifications (e.g., Service Cloud Consultant).
• Experience in financial services and familiarity with Agile methodologies.

Employee Benefits:
Capgemini offers flexible work options, comprehensive healthcare, financial well-being programs, paid leave, parental benefits, and various support programs.

Diversity and Inclusion:
Capgemini is an Equal Opportunity Employer committed to diversity and provides reasonable accommodations during the recruitment process.

Company Profile:
With over 340,000 professionals in more than 50 countries, Capgemini specializes in digital transformation, helping businesses unlock technological value while addressing sustainability challenges.

Reference Code: 271203
Posted On: June 20, 2025
Contract Type: Permanent
Community: Software Engineering