Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 204608Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Manager, Client Personalization & Deepening you will support the exciting reinvention of how client outreach programs are delivered through the Retail Customer Growth team, focusing specifically on personalization. Playing a lead role on the Personalization Outreach team, this role will focus on testing and learning against new capabilities to optimize customer response, operationalize programs faster and learn how to scale program efficiencies/successes. You will support the Senior Manager, Client Personalization & Deepening on delivering key personalization business targets and program management in partnership with other key stakeholders.Is this role right for you? In this role, you will:

• Support the strategic development and implementation of multi-channel and multi-product personalized outreaches in partnership with key stakeholders through continuous testing and learning of capabilities to optimize customer response, operationalize faster and learn how to scale
• Support in use case identification via client data and analysis to ensure it is meeting our personalization objectives and business targets
• Support in intake, prioritization and backlog of use cases with key partners
• Provide guidance to Personalization Outreach team ensuring alignment with overall business and client objectives
• Work in an agile fashion and fast-paced environment to build many outreaches fast and learn quickly on optimizing and/or pivoting in a continuous fashion
• Support sprints in partnerships with key teams to build outreaches fast
• Work across teams like Retail Customer Value, Product, Priority Segments, Branch, Contact Center, Compliance/Legal, etc. to gain alignments on use cases and outreaches
• Continually demonstrate curiosity and ask questions to drive innovation to make programs better and be laser focused on increasing client personalization leveraging capabilities along with key data insights about our clients and priority segments
• Track and measure performance across outreaches with Analytics and key partners on a regular basis and is comfortable with socializing with key stakeholders (across multiple levels at the bank)
• Conduct deep-dive analysis with available client dashboards and Analytics to identify opportunities to stand up new outreaches and/or enhance existing campaigns with new capabilities
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Post-secondary education focused in Business Administration or Marketing preferred
• Previous work experience focused in areas such as Channel Marketing, Channel Programs, Customer Strategy, or Product/Program coordination
• An understanding of personalization platforms (such as Salesforce or Adobe), personalized client journeys, and digital, human, offline, online and assisted channels
• Experience building comprehensive strategies and proposals with a results-focused mindset
• Ability to analyze large data sets and derive insights to drive strategy opportunities and post-mortem conclusions
• Strong organizational change management orientation
• Demonstrated success in working cross-functionally to own, motivate, collaborate and deliver large, multi-faceted programs across multiple stakeholders
• Strong presentation delivery and deck-building skills, with ability to effectively communicate with partners and senior leadership audiences
• Ability to work in a fast-paced agile environment

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
The role of Manager, Client Personalization & Deepening at Scotiabank involves supporting the reinvention of client outreach programs through personalization. The manager will focus on testing and learning new capabilities to optimize customer response, operationalize programs faster, and scale program efficiencies. Responsibilities include developing multi-channel personalized outreaches, analyzing client data, collaborating with key stakeholders, and tracking performance. The ideal candidate will have experience in marketing, channel programs, and data analysis, as well as strong collaboration and presentation skills. Scotiabank values diversity and inclusivity in the workplace.
Job Description

We are currently seeking a highly motivated and experienced Project Manager to join our team. The successful candidate will be responsible for the planning, execution, and delivery of projects on time and within budget.

Key responsibilities:

– Developing project plans, goals, and timelines
– Managing project resources and budgets
– Monitoring project progress and performance
– Identifying and resolving issues and risks
– Communicating with stakeholders and team members
– Ensuring project deliverables meet quality standards
– Providing regular project status updates
– Coordinating project documentation and reporting

Qualifications:

– Bachelor’s degree in project management or related field
– Minimum of 5 years of project management experience
– PMP certification is preferred
– Strong leadership and communication skills
– Excellent problem-solving and decision-making abilities
– Proven track record of successfully managing projects from start to finish

If you are a dedicated and detail-oriented Project Manager looking to take the next step in your career, we would love to hear from you. Apply now to join our dynamic team and make a meaningful impact on our projects.

Expected salary:

Job date: Thu, 08 Aug 2024 22:06:31 GMT