Company: Scotiabank

Location: Toronto, ON

Job description: Requisition ID: 204591Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As the Senior Manager, New Client Acquisition, you will be apart of an exciting opportunity within the Retail Customer Growth team to lead the strategic approach, planning and execution of marketing programs to acquire new customers within strategic segments. With a heavy focus on acquiring and entrenching Youth, Students and Early Career segments, this role supports the bank’s ambitious customer growth goals, by translating sales and engagement targets into impactful, multi-channel customer programs. Working closely with stakeholders from product and strategy, you will support on go-to-market execution, collaborating with partners from core marketing, digital marketing, analytics and the channels.Is this role right for you? In this role, you will:Drive a customer focused culture throughout your team, leveraging broader Bank relationships, systems and knowledge and using best in class, customer first strategiesCreate a clear vision for new customer acquisition, inclusive of mass and strategic customer segments and supported by clear acquisition, engagement (usage and cross-sell) and retention KPIsLead and oversee the design, flawless execution, and ongoing optimization of marketing programs in support of achieving target revenue and profitability objectives for the Retail Products Portfolio (Chequing, Savings, Credit Cards, Unsecured Lending and Insurance)Leverage research, past campaign performance, data insights and emerging customer trends to create programs and deliver high impact customer acquisition, onboarding and deepen customer relationships through needs based cross sell and engagement strategiesBe the lead on strategic go-to-market programs to capture new customer market share, aligning stakeholders on approach and working closely with partners across the bank to achieve seamless execution.Use both offline (branch and customer contact center) and digital (owned assets and paid) to create omnichannel customer experiences that provide broad coverage of customer segments and create a seamless customer journey into the bankSupport the bank’s ongoing focus towards customer centricity and personalization, working with product and strategy teams to ensure that product value propositions meet the needs to both mass customer segments and the strategic bank segmentsOptimize return of marketing dollars to achieve targets by performing necessary analysis, test/learn, creating sound business justification for targeted investmentDevelop and foster a high achieving motivated team through sustained leadership activities that encourage self-awareness and personal development and career development amongst the teamUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisionsDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Post-secondary education with a focus in BusinessMultiple years of management experience, including in Product Management, Program Delivery and MarketingUnderstanding of Retail Products financials and P&L leversStrong strategic thinking, customer centricity and results-focus skillsStrong leadership and collaboration skills, with the ability to lead a cross-functional team to drive desired outcomesStrong written and verbal communication skills, good corporate presence, and ability to synthesize and communicate complex information to various audiencesAbility to deliver results in a fast-paced, challenging and dynamic business environmentLocation(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
The Senior Manager, New Client Acquisition at Scotiabank will lead the strategic planning and execution of marketing programs to acquire new customers within key segments such as Youth, Students, and Early Career. The role involves collaborating with stakeholders from various departments to create impactful multi-channel customer programs that support the bank’s customer growth goals. The ideal candidate will have strong leadership, collaboration, and strategic thinking skills, as well as experience in product management, program delivery, and marketing. The role is based in Toronto, Canada, and Scotiabank is committed to maintaining an inclusive and accessible environment for all employees.
Title: Customer Service Representative

Location: Ottawa, ON

Industry: Retail

Salary: $15.00 to $17.00 hourly

Job Description:

Our client, a well-established retail company, is currently seeking a Customer Service Representative to join their team in Ottawa, ON. The successful candidate will be responsible for providing exceptional customer service to clients, both in person and over the phone.

Key Responsibilities:

– Greet customers and assist with inquiries
– Respond to customer inquiries and resolve issues in a timely manner
– Process sales transactions accurately
– Maintain a clean and organized work environment
– Assist with merchandising and restocking products
– Collaborate with team members to ensure a positive customer experience

Qualifications:

– High school diploma or equivalent
– Previous customer service experience is an asset
– Excellent communication and interpersonal skills
– Ability to work in a fast-paced environment
– Strong attention to detail

If you are a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join a dynamic team and grow your career in retail.

Expected salary:

Job date: Fri, 09 Aug 2024 22:15:11 GMT