Company: Scotiabank
Job description: Requisition ID: 110328
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Software beta programs and community engagement allow us to co-create the future of digital banking with the people who matter most — our customers. We are looking for a person who is passionate about customer experience, customer service, and cutting-edge technology.
Is this role right for you?
- Customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Exceeds expectations of our customers by: asking, listening, showing, telling, evolving.
- Leads development, enablement and maintenance of Scotia Digital Community platform
- Stewards a customer-centric design culture and builds customer engagement by having customers participate in research and share feedback around the digital banking experience.
- Manages end-to-end execution of all community engagement deployments and onboarding infrastructure.
- Ownership of digital community content calendar, eliciting regular feedback and research opportunities by partnering with teams across digital banking and articulating the value proposition behind engaging with the digital community for research & insights initiatives.
- Develops reporting dashboard for tracking key community metrics, member profiling demographics, and email deployments.
- Leads community recruitment to achieve growth objectives and champions a continued focus on the diversity of member base.
- Builds beta infrastructure and capabilities that will support our ability to leverage customers as a key voice and partner in the development and advancement of our products and services.
- Establish and evolve beta consultancy model to champion a best-in-class beta framework for our partners in digital banking.
- Influences product backlog/roadmap by informing product team of the top feedback themes, feature requests, pain points and areas of delight for users. Advocates for the wants and needs of users by making data-driven recommendations and ensuring that feedback is embedded into software development cycles in near real-time.
- Partners with product management peers to test new methodologies for how we build products based on user direction, including the identification of cross-product opportunities gleaned through customer community activity & feedback channels (NPS feedback, App reviews).
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Do you have the skills that will enable you to succeed?
- Bachelor’s Degree in business administration, marketing, design, social sciences and/or computer science
- Community platform (forum) management CASL regulations
- You have previous work experience in product development and working with IT and business teams
- It’s all in the details! You pay them close attention with an unshakeable focus on results
What’s in it for you?
- We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
- We provide you with the tools and technology needed to create meaningful customer experiences
- You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
- Dress codes don’t apply here: being comfortable does
- Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
- Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
- A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
- Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *
*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Expected salary:
Location: Toronto, ON
Job date: Fri, 16 Jul 2021 22:48:17 GMT
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