Company: Telus

Location: Toronto, ON

Expected salary: $96000 – 144000 per year

Job date: Wed, 15 Jan 2025 00:44:07 GMT

Job description: DescriptionReady to create innovative solutions and best practices?Our team and what we’ll accomplish togetherAs a Senior Product Manager with the website and app team, you will create new & evolve existing digital purchasing journeys that enable millions of business customers to register for, buy, and manage their TELUS products & services. To do this, you will leverage scorecard priorities, stakeholder guidance, data insights, and customer research. You will help lead a team of digital specialists – spanning content, design, development, QA, and analytics – to deliver on our vision of delighting customers with simplified merchandising, an intuitive flow, and tactics to improve sales performance across t.com and MyTELUS.What you’ll do

• Understand evolving TELUS business priorities and encouraged outcomes
• Prioritize the creation and evolution of online paths that resonate, excite, and compel visitors to purchase immediately, or immediately request a conversation with a product sales expert
• Work to create and improve our customer’s end-to-end experience – informed by data, insights, and strategic priorities
• Identify key locations where purchasing decisions are most common, and own strategies for driving conversion growth in each
• Track the relative performance of different lead intake tactics across a variety of locations and use cases, guiding efforts to adapt and outperform historical digital sales
• Collaborate with partners across the company, to ensure our team builds solutions and adopts best practices, which serve customer and company needs
• Build understanding and support for your strategic direction
• Establish relationships, roadmaps, and rituals with a diverse group of partners across the organization
• Provide regular communication to partners on progress
• Play a part in our journey research and analysis, and connect findings to experimentation and optimization efforts
• Support a culture of inclusivity and celebrate diversity of opinion

QualificationsWhat you bring

• 6+ years of Product Manager experience as a key member of a digital team, with a proven history of identifying best practices and finding novel solutions to increase online purchasing
• Experience leading a group of project specialists toward individual and shared goals
• A strong ability to own process improvements and create buy-in
• A history of using 1 or more planning tools to organize work and your team (e.g. JIRA)
• A knack for identifying risks to delivery timing before they occur, and determining intelligent approaches to resolve them
• A penchant for negotiating best collective outcomes
• A hunger for owning a piece of an organization’s performance scorecard, and being accountable to improving results on a monthly basis

Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The Senior Product Manager will lead the website and app team to create and improve digital purchasing journeys for business customers at TELUS. They will prioritize tasks, track performance, collaborate with partners, and support a culture of inclusivity. The ideal candidate will have experience in digital product management, leadership skills, and a strong ability to drive results. TELUS offers competitive compensation and benefits, and values diversity and inclusion in their workplace. They are committed to providing accommodation for applicants with disabilities during the recruitment process.