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Senior Manager, Call Center & Provider Solutions ( Call Center Sales Analytics ) – AssistRx – Orlando, FL

Company: AssistRx

Location: Orlando, FL

Expected salary:

Job date: Thu, 21 Aug 2025 22:01:39 GMT

Job description:

Job Description: HCP Sales Collaboration Specialist

Overview:
We are seeking a proactive and collaborative HCP Sales Collaboration Specialist to bridge the gap between our marketing and product teams. This role is pivotal in utilizing field feedback to inform campaigns and drive product roadmaps, ensuring our strategies align with healthcare professional (HCP) needs. The ideal candidate will have a strong background in HCP-facing sales or experience with platforms that engage HCPs, along with proven expertise in managing multi-channel sales efforts, particularly in the digital space.

Key Responsibilities:

  • Cross-Functional Collaboration: Work closely with marketing and product teams to gather and analyze field feedback, translating insights into actionable strategies.
  • Campaign Development: Assist in developing marketing campaigns that effectively communicate value propositions to HCP audiences.
  • Roadmap Influence: Provide guidance to product teams based on market needs and HCP feedback to inform product development and enhancements.
  • Sales Strategy Optimization: Support the creation of multi-channel sales strategies, leveraging digital platforms to reach and engage HCPs effectively.
  • Performance Monitoring: Track and analyze campaign performance, using data to refine tactics and improve engagement outcomes.
  • Stakeholder Engagement: Act as a liaison between sales teams and cross-functional partners, fostering open communication and shared objectives.
  • Training and Support: Provide resources and training to sales teams on effective engagement strategies with HCPs.

Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field.
  • Proven experience in HCP-facing sales or experience working with HCP engagement platforms.
  • Exceptional understanding of multi-channel sales strategies, especially in digital formats.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.

Best Practices:

  1. Regular Feedback Loops: Establish routine check-ins with field teams to gather ongoing feedback and insights, ensuring that marketing and product strategies stay aligned with real-world needs.

  2. Data-Driven Decisions: Utilize analytics tools to measure campaign performance and stakeholder engagement, making data-informed adjustments to strategies as needed.

  3. Cross-Department Workshops: Facilitate workshops between sales, marketing, and product teams to encourage collaboration and understanding of each department’s objectives and challenges.

  4. Customer-Centric Approach: Always keep HCPs at the forefront of strategies by prioritizing their needs and preferences in campaign design and product enhancements.

  5. Continuous Learning: Stay updated on trends within HCP engagement and sales strategies, adapting practices based on industry changes and innovations.

Join our dynamic team and play a crucial role in shaping the future of HCP engagement!

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