Company: ServiceNow

Location: Orlando, FL

Expected salary:

Job date: Sun, 05 Oct 2025 22:51:52 GMT

Job description:

Job Title: IT Operations and Digital Transformation Specialist

Job Description:

We are seeking a dynamic and experienced IT Operations and Digital Transformation Specialist to join our innovative team. The ideal candidate will have a strong background in IT operations and a proven track record in driving digital transformation initiatives. This role requires collaboration with various service channel organizations, including Management, Product Development, Product Marketing, Training, Sales, Presales, and Enablement teams.

Responsibilities:

• Lead and support IT operations and digital transformation projects, ensuring alignment with organizational goals.
• Collaborate effectively with cross-functional teams to enhance product offerings and streamline processes.
• Actively participate in product development and marketing efforts, providing insights on market trends and customer needs.
• Conduct training sessions and enablement programs to empower teams on new technologies and processes.
• Foster strong relationships with stakeholders, ensuring clear communication and understanding of project objectives.
• Demonstrate excellent oral and listening communication skills to facilitate discussions and drive engagement.
• Analyze performance metrics to identify areas for improvement and implement solutions to enhance operational efficiency.

Qualifications:

• Proven experience in IT operations and digital transformation.
• Strong understanding of product development and marketing strategies.
• Experience working with diverse teams and service channel organizations.
• Exceptional communication skills, both verbal and written.
• Ability to manage multiple projects concurrently and prioritize effectively.
• Strong analytical and problem-solving skills.

Join us in shaping the future of technology and making a meaningful impact on our organization’s digital journey!