Company: ServiceNow

Location: Orlando, FL

Expected salary:

Job date: Sun, 05 Oct 2025 03:14:53 GMT

Job description:

Job Title: IT Operations and Digital Transformations Specialist

Job Description:

We are seeking a dynamic and experienced IT Operations and Digital Transformations Specialist to join our team. This role is essential for driving efficiency and innovation within our organization, focusing on digital transformation initiatives and optimizing IT operations.

Key Responsibilities:

• Collaborate with cross-functional teams, including Management, Product Development, Product Marketing, Training, Sales, Presales, and Enablement, to streamline operations and drive digital initiatives.
• Design and implement processes that enhance service delivery across all channels.
• Monitor and evaluate the effectiveness of digital transformation projects, ensuring alignment with organizational objectives.
• Act as a liaison between technical teams and non-technical stakeholders, translating complex concepts into actionable strategies.
• Conduct training sessions and workshops to equip teams with the necessary skills for successful digital transitions.
• Provide insights and recommendations based on data analysis to guide decision-making and improve operational efficiency.
• Foster a culture of continuous improvement, encouraging teams to embrace new technologies and methodologies.

Qualifications:

• Proven experience in IT operations management and digital transformation.
• Demonstrated ability to work effectively with service channel organizations and various teams.
• Exceptional oral and written communication skills, with strong listening abilities.
• Strong analytical thinking and problem-solving skills.
• Knowledge of current IT trends and digital tools is highly desired.

Why Join Us?

This is an exciting opportunity to be a key player in shaping the future of our organization through digital transformation. If you are passionate about technology and innovation, and possess the skills to drive change, we invite you to apply and contribute to our ongoing success.