Company: Sephora

Location: Toronto, ON

Expected salary:

Job date: Thu, 14 Nov 2024 23:28:51 GMT

Job description: Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: HybridAt Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.ABOUT THE ROLE:Are you driven by a passion for delivering exceptional client experiences? Step into the role of Senior Manager, Selling & Services, where you’ll lead initiatives that elevate sales, beauty services, and the client journey across all Sephora Canada stores. In this role, you’ll collaborate closely with cross-functional teams to create and execute a seamless, client-centered strategy that keeps the client experience front and center throughout the organization. If you’re ready to make a meaningful impact and bring our client experience to the next level, we’d love to hear from you!WHAT YOU’LL DO:Retail Focus & Selling Strategy – 35%Develop the overall strategy for the Retail Focus in stores (Daily Training, Store Objectives, Client Experience Leader Program, & Stage Operations)Oversee and analyze the Productivity Program and Beauty Advisor sales per labor hour, while designing and implementing performance-boosting strategies through targeted program rollouts, training, and coaching initiativesWork closely with the Director of Store Experiences & Events and the Regional Leadership Team to craft impactful strategies that boost store conversion and sales, while actively monitoring and analyzing Store Sales & KPIs to drive continuous improvementPartner with the Workload and Communications Team to create strategies on scheduling and zoning to drive sales through conversionCollaborate with Regional Leadership Team on Team Engagement and Incentives Strategy, ensuring the Engagement and Incentives Calendar is aligned with the Seasonal Planning Calendar and Retail FocusOwn the Client Experience Leader Program (CEL) and develop and maintain strategies to drive the sales culture through the CEL and Stage Operations roleCollaborate with leadership on action plans for improving the client experience through the Sales ModelPartner with the Director of Talent and Training and the Pro Artist to build Sales Model and Beauty Services Training Strategies that drive Beauty Advisor EngagementFoster a strong partnership with the US Field Support Centre to explore and implement strategies and opportunities that drive sales growthRetail Services & Client Insights – 35%Identify opportunities to enhance the retail experience by testing new pilots and programs within retailEvaluate the impact of new innovations by analyzing performance data and offering strategic recommendations to optimize the rollout processDevelop a comprehensive retail services strategy across Makeup, Skincare, Haircare, and Fragrance—identifying new market opportunities, adapting successful US strategies, and enhancing the existing services menu for maximum impactLead and forecast the Retail Services P&L, focusing on Sales, Margin, and Shop Profit. Develop targeted strategies to drive revenue and profitability while effectively managing and optimizing expensesCollaborate with Retail Marketing to plan, prioritize, and implement impactful service initiatives across OOH Media, Promotions, and Events, ensuring seamless alignment and maximum reachWork closely with the Services & Store Experience Team to navigate and collaborate with provincial and municipal governing bodies, ensuring compliance with current legislation for the Personal Services SectorLead the Medallia Client Survey process by designing insightful survey questions, owning vendor relationships, and analyzing performance. Collaborate with the Manager of Selling & Client Engagement to deliver actionable recommendations and insights to both the field and FSC teamsAnalyze MBA studies to identify insights and gaps, then collaborate with Marketing to develop strategies that enhance NPS and drive continuous improvementStore Visits – 15%Conduct store visits with the Director of Store Experiences & Events and Regional Leadership TeamPartner with Field Leadership to uncover root causes and craft impactful strategies to drive Sales, boost Conversion, and improve Net Promoter ScoresCollect and act on valuable insights from our stores to shape strategies that boost sales, enhance conversion, and elevate the client experienceOther – 15%Work closely with Store Digital and Canada Retail Operations on all Store Digital Tools, representing Canada’s unique needs in cross-functional meetings to ensure alignment and a tailored approachPartner with DotCA to identify and capitalize on omni-channel sales opportunities while developing strategies that ensure stores are fully engaged and aligned with all initiativesSupport the Director, Store Experiences & Events as required with Ad-Hoc analysis and projects that support client experienceWHAT YOU’LL BRING:5+ years of experience in a Leadership role within Retail Operations, Training/Development or Business DevelopmentStrategic thinker and solutions-based individual in all programs related to the Client ExperienceExceptional interpersonal skills with a proven ability to build strong relationships and motivate individuals across all business areasStrong ability to challenge the status quo and think creatively to drive future growth and innovationYou love solving problems and giving meaning to data – gathering and interpreting data and trends to make business recommendations and develop strategies to continuously exceed client needsYou are tech-savvy and have advanced proficiency in Microsoft Excel, Word, and PowerPointYou are adaptable, thrive in a fast-paced environment, and relish in working collaboratively with cross-functional teamsYou take pride in upholding top-notch standards while bringing a sense of urgency and excitementYou’re game for travel! – up to 30% travel requiredWHY YOU’LL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You’ll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Sephora Canada is looking for a Senior Manager, Selling & Services to lead initiatives that enhance sales and beauty services across all stores. The role involves developing retail strategies, analyzing performance data, forecasting revenue, collaborating with cross-functional teams, and ensuring exceptional client experiences. The ideal candidate will have leadership experience in retail operations, strong interpersonal skills, a strategic mindset, and proficiency in data analysis. Sephora offers a unique culture, career opportunities within the LVMH group, employee benefits, and a commitment to diversity and inclusion.