Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 05:09:11 GMT

Job description: Requisition ID: 213718Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!What you will be doing:Tangerine is looking for a motivated, customer focused Product Senior Manager for Tangerine Credit Cards who will be responsible for contributing to the overall success of the Credit Cards business within Tangerine ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedure.The successful candidate will work with partners across Tangerine and Scotiabank to play a key role in evolving our products and improving experience across the customer lifecycle, while ensuring we deliver quality experiences to our customers every day.The incumbent will report directly to the Director, Credit Cards.Is this role right for you? In this role, you will:Have responsibility for the credit card product offeringsContribute to the product strategy and profitability by implementing new products and programs and enhancing existing programsManage product portfolio activities including overall P&L responsibility, managing product features, and working with marketing and acquisition to determine acquisition and retention offers, budgets and campaignsEmploy financial, market, and industry analyses in drawing conclusions and developing portfolio/product/program recommendationsContribute to the development and deliver new programs from concept to execution including the preparation of supporting business cases, documents, presentations, and project plansDevelop and execute the communication strategy, with continual adjustments and improvements as neededManage and support project plans for implementing initiatives. Identify milestones, timing and recommend resources required to complete initiativesDrive post-analysis reporting and measurement of initiative results with Finance and AnalyticsAnalyze and develop recommendations for improvements and enhanced efficiencies for future portfolio campaigns/programs/initiativesUnderstand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Implement and execute day business controls to meet obligations with respect to risk, AML/ATF risk and conduct risk.Champions a high-performance environment and contributes to an inclusive work environment.Leads the Credit Card portfolio’s Engagement plan and initiatives with the goal of increasing customer activation and usage in the front book and reducing customer attrition in the back book.Partners with the marketing team & relevant product managers to revamp critical EMOB customer journeys for the front bookPartners with the marketing team & relevant product managers to develop a data driven engagement plan that helps stem customer attrition and dormancy in the back bookWorks with Marketing on budgets and campaigns linked to customer engagementDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Education/ExperienceBachelor’s Degree required, MBA or other Graduate degree a plusDetailed understanding of credit card business or relevant experienceExcellent written and oral communication skills, especially delivering strong business cases and presentationsWorking knowledge of marketing and research methodologies5+ years progressive experience in Card Product Management and/or Strategy roles preferredAbilities:Effective project management, collaboration, and relationship management skills demonstrated through previous rolesExcellent interpersonal and communication (written and verbal) skills and proven ability to work effectively with all levels of the organizationAbility to navigate a multifaceted global organization to secure resources, information and consensus through determination, personal creativity, drive, and convictionAbility to develop effective executive-level communications and presentation material.Strong facilitation, analytical and structured problem-solving skills, especially in ambiguous situationsWhat’s in it for you?You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine, Canada’s leading direct bank, is seeking a Product Senior Manager for Tangerine Credit Cards to help improve customer experiences and drive portfolio growth. The successful candidate will contribute to the overall success of the Credit Cards business by implementing new products, managing product features, and analyzing market trends. This role requires a Bachelor’s Degree, detailed understanding of the credit card business, excellent communication skills, and project management experience. The position offers opportunities for career growth, access to training, and a competitive benefits package.