Company: Telus

Location: Toronto, ON

Expected salary: $100000 – 150000 per year

Job date: Wed, 12 Mar 2025 03:13:34 GMT

Job description: DescriptionWe are the TELUS Business Marketing team, dedicated to serving our growing Business customer segment. We are passionate about our team, our customers, and our business, and we seek individuals who are excited about thinking and delivering differently.Our team members include people like you – curious, analytical, innovative, and authentic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and rewarding. Join our team and make your future friendly too.Join our teamThe TELUS Business – Base Management, Enterprise & Public Sector team is driven, goal-oriented, and highly engaged. Together, we deliver profitable growth within the Enterprise, and Public Sector B2B customer segments.Join TELUS as the Senior Product Manager – Enterprise Customer Profitability and Wallet Share. In this high-visibility role, you’ll lead the segment to new heights . You’ll drive value accretion, boost average revenue per customer, and enhance profitability while ensuring our customers remain loyal through innovative base treatments. If you’re an independent, data-driven, entrepreneurial spirit who thrives in a collaborative and engaged team environment, and if you value ownership, outcomes, curiosity, iteration, and celebration, then this is the perfect opportunity for you!Here’s the impact you’ll make and what we’ll accomplish togetherReporting to the Manager – Enterprise & Public Sector Base Management, you will transform complex data into compelling narratives that shape strategic direction, working with operational teams to execute supporting tactics. Success in this evolving role requires a blend of analytical rigor, strategic thinking, effective communication, and relationship management skillsHere’s howIn this role, you will:

• Develop and share insights on the Enterprise customer base, adapting as the market changes
• Analyze individual accounts for profitability, risks, and growth opportunities, collaborating with Sales to implement recommendations.
• Drive product-agnostic account-level decisions
• Design, implement, monitor, and iterate on base management strategies & tactics to achieve business objectives at an account, sub-segment, and entire base level ( wallet share growth, churn reduction, revenue growth, product intensity growth)
• Support impactful customer programs through analysis, financial business casing, customer contact strategy, and execution
• Collaborate with cross-functional teams (Marketing, Planning, Finance, Products, Sales, Legal, and Operations) to achieve positive business and customer outcomes
• Contribute to a thriving team culture alongside high performing peers

QualificationsWhat you bring

• Independence, transparency, reliability, curiosity, and a strong sense of ownership
• Ability to define business problems, analyze complex data sets, develop balanced recommendations and share insights through compelling storytelling to all levels of the organization
• Willingness to challenge the status quo
• Persuasive communication skills and clear articulation at all organizational levels
• Self-starter attitude, thriving in fast-paced environments
• Flexibility and strong attention to detail
• Ability to manage multiple projects and shifting urgent priorities
• 5+ years of progressive and relevant work experience in a relevant field (data analytics, marketing, channel strategy, finance, or strategy consulting)
• Proficiency in English (verbal and written)

Great-to-haves

• Proficiency in French (verbal and written)
• MBA or CPA is an asset, but not a requirement
• Prior telecommunications expertise
• B2B experience would be an asset

What We Give Back to You

• Opportunities to excel and show your stuff – work on high value and high visibility projects
• Flexible work styles with the ability to work in or out of the office
• Work in an organization that actively supports you giving back to the community you live in
• Competitive pay and benefits
• A workplace that lets you be your best every day and embraces our core values: passionately putting our customers and communities first, embracing change and innovating courageously, and growing together through spirited teamwork

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $100,000-$150,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The TELUS Business Marketing team is looking for a Senior Product Manager to lead the Enterprise Customer Profitability and Wallet Share segment. The ideal candidate should be independent, data-driven, and have strong communication skills. Responsibilities include analyzing customer data, driving profitable growth, and collaborating with various teams to achieve business objectives. The position requires 5+ years of relevant work experience, with proficiency in English. Other qualifications such as French proficiency, MBA, or CPA are assets. The salary range is $100,000-$150,000 with additional benefits and opportunities for career growth. TELUS values diversity and inclusion, offering accommodation for applicants with disabilities.