Company: emergiTEL

Location: Toronto, ON

Expected salary:

Job date: Thu, 26 Jun 2025 01:05:03 GMT

Job description: As an award-winning digital product consultancy and the digital division of one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are – all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Responsibilities

• 5+ years of experience as a test engineer or software engineer with emphasis on test and QA
• Confidently deliver high-quality test strategies and implementation, applying critical thinking to products, requirements, and processes.
• Definite test strategies according to each client and business needs.
• Create and write test plans, defining how tests will be structured and communicated.
• Coordinate with Conversational Architects to ensure comprehensive coverage of user scenarios in the test plan.
• Apply various types of testing methodologies and work collaboratively on implementation
• Help mentor and coach a project team towards shared goals and outcomes
• Navigate difficult conversations by providing constructive feedback to teams and clients
• You’ll identify obstacles to ensure quality, improve our user experience, and build tests
• Self-aware of limitations, yet curious to learn new solutions while being receptive to constructive feedback from teammates
• You’ll guide your team to understand and work through changing priorities by bringing positive energy
• Communicate and simplify complex problems in order to foster understanding across multidisciplinary teams
• Apply your knowledge and findings at an organizational scale

Qualifications

• Experience with testing methodologies and implementation
• Relevant communication of testing approach and decisions to clients and teammates
• Experience with regression testing in both production and non-production environments
• Experience in architecting robust automated testing suites across different platforms
• Experience using Cypress.io, TestCafe, and/or Selenium.
• Advocate of SDLC processes
• Embody a growth mindset and are committed to continuously learning new technologies and honing your craft
• Experience recommending test solutions for a particular platform’s problem
• Inspire others to write code that is durable, secure, scalable, and always up and running
• Have experience sharing knowledge with teammates through mentorship, code reviews, and pair programming sessions
• Have strong debugging and troubleshooting skills
• Required speaking and writing skills in both English and French

Preferred Qualifications

• Experience testing conversational applications such as chatbots and voice bots
• Familiarity with the automation of test cases through DFCX and Cyara
• Experience testing GenAI-powered chatbot applications
• Experience with CI/CD (e.g. Jenkins, CircleCI, Fastlane) and experience setting up deployment pipelines
• Some experience with load, performance, penetration, or security testing
• Engagement in thought leadership (Blog articles, Git Gists, Stack Overflow answers)

The company is an award-winning digital product consultancy and the digital arm of a major telecommunications provider in Canada, focused on enhancing customer experiences through advanced technology and a people-first approach. With a global presence across multiple continents, it offers expertise in various service areas, including digital product consulting, digital marketing, data & AI, and more. They utilize cutting-edge technologies and Agile methodologies to provide seamless digital solutions backed by their parent company’s vast resources.

They seek experienced test engineers who can implement high-quality test strategies, create test plans, and communicate effectively with multidisciplinary teams. Ideal candidates will have strong experience in testing methodologies, automated testing, debugging, and mentoring, with proficiency in both English and French. Preferred qualifications include experience testing conversational applications and familiarity with CI/CD processes.

The company promotes a dynamic work environment with growth opportunities, work-life balance, and engagement in innovative projects. Team members can collaborate with reputable brands, work with the latest technologies, enjoy flexible hours, and have the potential for international travel.