Company: Telus

Location: Toronto, ON

Expected salary: $102000 – 154000 per year

Job date: Sat, 31 May 2025 06:35:47 GMT

Job description: DescriptionPlay a critical role in our digital transformation and software platform strategy!Join our teamDriving an exceptional customer experience is at the heart of what we do within the Predictive Analytics & Customer Excellence (PACE) Team supporting TELUS Partner Solutions. We work with telecom carriers, value added resellers, managed service providers and software based platform providers from across the world! Our mandate is to ensure that we are at the forefront of innovative software based platform industry developments that will drive growth for TELUS domestically and internationally. You could be a big part of our success in 2025 and beyond!Here’s the impact you’ll make and what we’ll accomplish togetherOur digital transformation strategy and journey to 100% customer self-serve is fundamental to driving our growth for the coming years and our goal is to continue the rapid improvements we’ve seen over the past few years. We need an entrepreneurial change agent with a passion for growth that uses smart, customer-centric and data-driven experiences to drive our platform expansion. Help us to shape our future as we evolve to data and cloud based services, whilst driving efficiencies and effectiveness.What you’ll doYou’re a seasoned transformational change agent with broad exposure to the telecom business and to software platform development. You will be a key contributor to the holistic strategic blueprints to fulfill our market strategy and customer experience vision while incorporating operating and business strategy. You’re confident in engaging team members, customers, industry groups, and our executive team. In addition, you will drive our system, platform and data strategy in partnership with our technology/IT peers as we continue our digital transformation journey. Your ability to match technology to business outcomes is critical to our go to market success. In this role, you’ll have the opportunity to shape our future within the dynamic wholesale ICT industry, help make important capital decisions and improve the experience for our Global customers and suppliers.What you’ll do

• Position TELUS as the Partner of choice for our Global Service Provider base
• Ability to understand corporate business strategies and goals, and apply this understanding to make B2B systems/technology development decisions
• Develop long term strategies to enable Partner Solutions Digital Transformation supporting our market strategy, product capabilities, customer experience journey and value chain enhancements to drive profitable outcomes for the company
• Obtain cross functional and executive alignment on system, platform and data roadmaps
• Work with our cross functional support teams, to evolve our Digital Transformation roadmap in support of faster time-to-market, lower development costs and an exceptional customer experience
• Track and prioritize feature/surface/system development work from concept to launch
• Responsible for business case development, scenario building and capital planning working in partnership with product managers and other relevant stakeholders
• Identify operational and process improvements and quickly set-up lightweight processes to fill gaps
• Manage multiple, time-sensitive projects simultaneously
• Manage the risks, issues and actions for account(s) and track them to meet expected outcomes and timelines, building mitigation plans as the program evolves
• Enhance our governance and reporting capabilities to drive better decisions and business outcomes
• Communicate and present roadmaps and digitization strategy with key stakeholders

QualificationsWhat you bring

• You are a strong leader with recognized strategic planning and execution abilities along with a proven track record of delivering results
• You have strong technical and business acumen with the critical ability to articulate and manage at the conceptual level, as well as dive deep into solution details when required
• You have a natural curiosity and eagerness to learn, understand, and work with new and emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• You have financial analysis and business case development experience with the ability to integrate financial analysis into business decisions to drive high impact solutions with maximum value
• You have a strong knowledge of wireless/fixed broadband, Telecom IT systems and platforms
• You are a big picture thinker who can provide end-to-end oversight to typically siloed functions
• You have a passion for excellence, strong work ethic, and are solutions-oriented with an entrepreneurial spirit that constantly challenges the status quo
• Your enthusiasm for learning and innovation, love of a challenge and leadership capabilities will be keys to your success

Great-to-haves

• Engineering, IT or related technical university degree (Undergrad), Masters or MBA is an asset
• 8+ years business background in a technology industry with relevant experience in a product management or service / software development role
• Influential relationship skills to develop business strategies, secure executive support and obtain cooperation / consensus from key stakeholders while maintaining personal credibility
• Understanding of the telecom business and knowledge of agile methodologies and tools is an asset
• Knowledge of TELUS cross-functional operations and/or industry network an asset

Salary Range: $102,000-$154,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Overview:

The role is pivotal to TELUS’s digital transformation and software strategy, focusing on enhancing customer experiences through the Predictive Analytics & Customer Excellence (PACE) Team. The team collaborates globally with various telecommunications entities to lead in software innovation.

Key Responsibilities:

• Drive digital transformation and scalability toward 100% customer self-service.
• Develop long-term strategies for Partner Solutions’ digital transformation and product capabilities.
• Align cross-functional teams on system and data roadmaps.
• Manage multiple projects and track progress from concept to launch.
• Enhance governance for better decision-making and outcomes.

Qualifications:

• Proven leadership in strategic planning and execution, particularly in telecom or software.
• Strong technical acumen and understanding of business strategies.
• Experience in financial analysis and business case development.
• Knowledge of telecom IT systems and an entrepreneurial outlook.

Compensation and Benefits:

• Salary range: $102,000-$154,000, with a 15% performance bonus.
• Competitive benefits, including vacation, flexible working options, a pension plan, and professional development opportunities.

Company Culture:

TELUS fosters a people-focused, inclusive environment encouraging innovation to improve lives through technology. The company emphasizes diversity and the importance of contributing to community health solutions.

Application Notes:

Candidates may be subject to security screenings and must be fully vaccinated for COVID-19 if joining TELUS Health Care Centres.