Company: Atlas Copco

Location: Mississauga, ON

Job description: Allow us to introduce ourselves…You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected statusYour new role will beAs our newest Service Operations Manager, you will enjoy putting your well-developed leadership skills into practice as you support and manage our service department, made up of our Service Planners and Service Technicians. You will be responsible for meeting the Service Operations defined KPI’s within the organization’s policies and guidelines, maintaining customer satisfaction by ensuring the delivery of quality work on-time and on budget, and ensuring a safe and clean environment as per SHEQ policies and procedures.This position is based in Mississauga, Ontario and requires presence in office.The main activities you’ll take care of

• Partnering with sales to grow and protect the service segment of the business, as well as monitoring and analyzing service metrics and key performance indicators (KPI’s) that align with business objectives and service level agreements
• Supporting the Service department in various areas, including recruitment, scheduling, performance management, employee relations and training & development, coaching and motivating direct subordinates
• Working in close coordination with CTS service-sales staff for all Service Plan and Fixed Price repair work
• Ensuring that shop and field work in progress is coordinated and completed in a structured manner and that service work is conducted consistently with manufacturer’s specifications and guidelines
• Managing the annual department budget, reviewing associated costs and utilization and ensuring that spending aligns with set targets

• Communicating and meeting with clients and key accounts throughout the service experience, responding to any customer escalations and following up on NPS survey results to maintain a high level of client satisfaction

• Ensuring that service areas, parts inventory and storage areas are clean, organized and well maintained per health, safety and environmental standards

What you can expect from us

• Base salary + 15% Performance Bonus
• Car allowance or company vehicle + gas card
• Health Care, Dental, Life & Disability plans, Virtual Medical Consultations
• Defined Contribution Pension Plan
• 3-weeks starting paid vacation, 5 sick days and 5 flex days per year
• $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
• 35-hour work week with flexible working hours and work-from-home flexibility
• Total tuition reimbursement for courses related to employment
• And much more…

What will help you succeed in your new role

• Your previous experience managing or supervising a service team
• Your proven ability to lead, build and support trustworthy and collaborative team relations
• Your strong knowledge of Microsoft Office (Outlook, Excel, PowerPoint) and ability to use computers
• Your strong organization skills partnered with a good level of resiliency in your day-to-day work

• Your technical or university degree in an appropriate discipline, or technical knowledge gained from experience
• Your excellent oral and written communication skills in English

Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Atlas Copco is a global leader in air compressor technology, with customers in industries such as medical, textiles, pharmaceutical, and food manufacturing. They are committed to diversity and inclusion in their workforce. They are looking for a Service Operations Manager in Mississauga, Ontario, to lead the service department and ensure customer satisfaction. The role includes partnering with sales, managing the service team, and coordinating service work. The company offers a competitive salary and benefits package, as well as opportunities for professional growth. Candidates should have previous experience managing service teams, strong leadership skills, and technical knowledge. Atlas Copco values innovation and empowerment in its employees, offering a dynamic and rewarding work environment.
Job Description

We are looking for a motivated and experienced Administrative Assistant to join our team. In this role, you will be responsible for providing administrative support to ensure efficient operation of the office. Your duties will include managing office supplies, handling communication with clients and suppliers, scheduling appointments, and performing data entry tasks.

To be successful in this role, you should have excellent organizational skills and the ability to work independently. You should also have strong communication skills and be proficient in Microsoft Office applications. Prior experience as an Administrative Assistant is preferred.

If you are a self-starter who thrives in a fast-paced environment, we would love to hear from you. Apply now to be considered for this exciting opportunity.

Expected salary:

Job date: Fri, 09 Aug 2024 04:08:59 GMT