Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Wed, 09 Jul 2025 22:57:55 GMT

Job description:

Job Description: Client Satisfaction Coordinator

Overview:
The Client Satisfaction Coordinator plays a crucial role in fostering communication and collaboration between site-level Project Directors, Marketing Directors, and Sales Managers. This position is dedicated to ensuring a high level of client satisfaction by addressing concerns, facilitating feedback, and implementing strategies that enhance the overall client experience.

Key Responsibilities:

• Communication Liaison: Establish and maintain ongoing communication with site-level Project Directors, Marketing Directors, and Sales Managers to ensure alignment on project goals and client needs.

• Client Feedback Management: Collect and analyze client feedback to identify areas for improvement and implement solutions that enhance client satisfaction.

• Issue Resolution: Act as the first point of contact for client concerns, working collaboratively with internal teams to address and resolve issues promptly.

• Reporting: Prepare and present regular reports on client satisfaction metrics and feedback trends to inform strategic decision-making.

• Collaboration: Work closely with marketing and sales teams to ensure that client feedback is incorporated into marketing strategies and sales initiatives.

• Best Practices Development: Collaborate with internal teams to develop and share best practices for client engagement and satisfaction across the organization.

Qualifications:

• Strong interpersonal and communication skills.
• Experience in client relations or project management.
• Ability to analyze data and derive actionable insights.
• Proven problem-solving skills and a proactive approach to client satisfaction.
• Excellent organizational skills and attention to detail.

Why Join Us?
Become part of a dynamic team dedicated to improving the client experience. If you are passionate about fostering relationships and ensuring client satisfaction, we would love to hear from you!