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Company: Sun Life Financial

Location: Toronto, ON – York, ON

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a skilled leader committed to developing and supporting a high-performing team? Do you have a passion for helping clients meet their goals? Do you thrive in a fast paced, results-focussed, collaborative environment? Then consider joining the Client Solution Centre (CSC) as Director, CSC Omni-Channel Rollover Sales!

We are seeking an experienced Sales leader to support our team of Managers and Financial Services Consultants (FSCs) in providing our clients with Wealth solutions and advice. The right candidate is a results-oriented, proven leader with a passion for supporting clients in a call-centre environment. They understand a strong client experience and a personalized, needs-based sales process is the way to meet and exceed sales targets. The incumbent will lead through influence and excel at partnership and collaboration. They will create a team environment that motivates and inspires teams to deliver strong, consistent results.

In this position you will play a critical role supporting the Client Solutions Centre (CSC) in delivering on our Client Experience Vision and driving significant growth in our client outcomes. The role includes both direct management of client-facing teams as well as coordination with partner teams in GRS and the CXO to provide solutions through our digital channels. You will support continuous improvement initiatives and test and learn pilots to deliver on the CSC’s strategy and ambitious sales targets of $3B in wealth solutions and $26M in Insurance solutions. You will also coordinate with other departments to serve our clients, including other teams in the CSC as well as our Advisor and Service channels. Reporting to the AVP, CSC Sales & Sales Strategies, this role will join our Sales and Sales Strategies Leadership team and the broader cross-functional team providing support to our GRS and Choices clients.

What will you do?

Lead a team of managers and their respective teams to achieve sales and retention objectives

Communicate a clear vision for the management team and empower them to activate tactics to achieve it

Inspire your broader team with a deep understanding of their roles, our clients, and our business, and strong judgment on where to invest time and resources

Maintain a strong focus on development and culture to attract, develop and retain a high-performing, engaged, and diverse team

Leverage data to regularly monitor the business, identify opportunities, and take action (including initiation of more complex analysis and modelling through Finance and Analytics partners where required)

Effectively manage staffing levels, workloads and succession planning to ensure stability for the team and deliver responsible expense management

Navigate support with adjacent teams to administer training, coaching, compensation, and rewards & recognition programs that effectively prepare and motivate FSCs to deliver strong outcomes for our clients

Monitor and evolve omni-channel campaign tactics to optimize client and business outcomes

Partner with other leaders in GRS and the CXO to deliver a consistent, high quality experience across our channels, including shared insights on client pain points and areas of interest

In partnership with our Legal, Compliance, and Enablement colleagues, maintain a strong awareness and understanding of the legislative and regulatory requirements as they pertain to our business and ensure compliance through processes, scripting, training, systems, and support tools

Drive for continuous improvement in an effort to optimize sales and client loyalty, increase FSC productivity and effectiveness, and enhance the client experience

Support the CSC’s strategic direction as a member of the CSC’s Management team

Demonstrate a deep understanding of the interdependencies of our teams to serve our clients, approaching all problems from the client’s perspective and leveraging Sun Life’s broad offering to meet their needs

Actively contribute to strategy sessions, Director team meetings, and Sales Leadership huddles to shape our strategic vision and deliver on annual objectives

Work with AVP, CSC Sales & Sales Strategies to set objectives and implement key strategic initiatives across the broader Sales team of 140+ people

Support goals of the broader CSC/GRS team, driving outcomes for your Sales Director peers and supporting key initiatives from Strategy, Enablement, and other partner teams

What do you need to succeed?

Experience leading a goal-oriented sales team focused on delighting clients through exceptional interactions

Experience creating a motivating, engaged, and inclusive team culture in a remote/hybrid setting

Excellent analytical, communication and presentation skills to effectively assess and communicate the health of the business and identify opportunities

Strong commitment to development, with experience managing other leaders to their full potential

Deep understanding of blended outbound and inbound sales strategies

Ability to collaborate effectively across teams and make tough prioritization decisions to optimize results

Strong judgement and business acumen, with the ability influence others to gain alignment and drive outcomes

A strong understanding of the financial services marketplace, particularly Wealth products and services

5+ years of experience in a telephone sales environment (wealth and/or insurance industry preferred)

5+ years of experience in leading and developing client facing teams

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets:

Undergraduate Business or equivalent university degree or college diploma

Experience with Salesforce

Experience with digital tools and marketing

Unique Requirements:

This role has a flexible work arrangement, but office presence would be expected at least weekly

The role is based out of our Montreal or Toronto office, with approximately 2-4 visits annually to the other site

What’s in it for you?

Working together, sharing common values, and encouraging growth & achievement

Flexible Benefits from the day you join to meet the needs of you and your family.

We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada

Join one of our many Inclusion Networks. These voluntary, employee-led groups are dedicated to creating connection, fostering inclusivity, and building community.

Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 105,000/105 000 – 175,000/175 000

Job Category: Sales – Client Relationship Management

Posting End Date: 14/03/2024
The content emphasizes the importance of individuality and personal growth within a collaborative and supportive work environment. It describes a leadership role as Director, CSC Omni-Channel Rollover Sales, which involves leading a team of managers and financial services consultants to achieve sales targets and provide wealth solutions to clients. The role requires strong leadership skills, a deep understanding of client needs, and the ability to collaborate effectively across teams. The position is based in Montreal or Toronto, with flexible work arrangements and occasional travel. The content also highlights the benefits of working at Sun Life, including a diverse and inclusive workplace culture, flexible benefits, and opportunities for charitable giving. The salary range for the position is $105,000 to $175,000.
Job Description

Position: Sales Manager

Location: Vancouver, BC

Our client, a leading technology company, is seeking a Sales Manager to join their dynamic team in Vancouver. The successful candidate will be responsible for managing a team of sales representatives, developing and implementing sales strategies, and maintaining strong customer relationships.

Responsibilities:
– Manage a team of sales representatives and provide training and coaching as needed
– Develop and implement sales strategies to drive revenue growth
– Monitor and analyze sales performance metrics to ensure targets are met
– Build and maintain strong relationships with key customers and partners
– Collaborate with cross-functional teams to drive sales and customer success
– Stay up-to-date on industry trends and competitor activities

Qualifications:
– Bachelor’s degree in business, marketing, or related field
– 5+ years of experience in sales, with a proven track record of exceeding targets
– Strong leadership and team management skills
– Excellent communication and interpersonal skills
– Ability to work in a fast-paced, high-pressure environment
– Experience in the technology industry is a plus

If you are a motivated and results-driven sales professional looking for a challenging opportunity with a leading technology company, we want to hear from you. Apply now to join our team!

Expected salary: $105000 – 175000 per year

Job date: Wed, 06 Mar 2024 03:18:50 GMT