Company: Symcor

Location: Mississauga, ON

Expected salary:

Job date: Fri, 28 Mar 2025 00:57:43 GMT

Job description: The Opportunity: The position is responsible for effective and proactive oversight of the management of Short-Term Disability (STD), Long Term Disability (LTD) claims and return to work coordination between employee, external Disability Management partner, Insurer company and Manager. Engage the HRBP team as applicable, support manager in the request, approval, and extension of all legislative and non-legislative leave of absence. Ensure payroll and direct withdrawal deductions are processed accurately, update the HRIS system to reflect the claim status.This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.About The Role:Ensure STD/LTD claims and workplace injury/accommodations requests are submitted on time to the external Disability Management partner through the online portals, and the required documentation is completed and filled with the appropriate parties.
When applicable, initiate and maintain contact with the employee and their managers to coordinate the leave in question (maternity, parental, personal, compensation, etc.)
Confirm and coordinate between Employee, Manager and Insurance company, if applicable, the return to work or Gradual return to work date and details around any restrictions or limitations if required.
Engage external consultants to assist with difficult claims and arrange for alternate methods such as an Independent Medical Exam (IMEs) as required, to clarify capabilities.
Maintain awareness of the best practices related to disability claims management and accommodation.
Maintain General awareness of applicable legislation including CLC (Canada Labor Code), Human Rights Code, Occupational Health and Safety Act, the workplace Safety Insurance Act, Personal Health Information Protection Act (PHIPA).
Update internal policies when applicable and review them before publishing internally with the proper team.
Work closely with third-party disability providers as needed to support the claims process.
Identify and lead the resolution of any service issues or misalignment with the contract for services.
Keep informed of any changes to systems or processes which may have an impact on services available, escalate as necessary.
Assist HR Business Partners and managers by identifying any potential employment issues related to absences.What You Need to Succeed:Education:Four-year university degree or Three-year college diploma or equivalent experience.
Working towards Certified Employee Benefit Specialist (CEBS) and National Institute of Disability Management and Research (NIDMAR) designation would be an asset.Experience:6+ years of experience working within the HR, specifically, Disability and Leave Management and Health and Safety
Working and Current Knowledge of applicable legislation (i.e. CLC, Human Rights Code, Occupational Health and Safety Act, Workers Safety Insurance Acts, etc.).
Payroll knowledge, skills, and experience working with team on deductions.Skill Requirements:Strong computer skills with knowledge of Windows MS Office Suite applications.
Strong business acumen with the ability to plan and execute.
Conceptual thinker with the ability to integrate “big picture” thinking into operations.
Analytical thinker who identifies trends and exceptions and prioritizes information in order of importance identifying possible causes and effects.
Highly effective interpersonal and communication skills combined with excellent organizational skills.
Highly organized and can work with a very short due date.