Company: AbbVie
Location: Orlando, FL
Expected salary:
Job date: Fri, 23 May 2025 23:52:05 GMT
Job description:
Job Description: Customer Support Specialist for Key Accounts
Position Overview:
We are seeking a dedicated and detail-oriented Customer Support Specialist to enhance our relationships with key customers and support our sales and marketing initiatives. This role is crucial in providing consultative support within a care environment, focusing on practice management and marketing strategies.
Key Responsibilities:
- Collaborate with sales and marketing teams to execute initiatives that drive customer satisfaction and loyalty.
- Provide consultative support to key customers, understanding their needs and delivering tailored solutions to enhance their experience.
- Assist in the development and implementation of marketing strategies that align with customer requirements and market trends.
- Analyze financial performance metrics to offer insights that drive efficiency and inform marketing decisions.
- Maintain comprehensive knowledge of company products and services to effectively address customer inquiries and concerns.
- Facilitate communication between key customers and internal teams to ensure seamless service delivery and resolution of issues.
Qualifications:
- Strong understanding of practice management and marketing principles.
- Familiarity with financial analysis and its implications for customer relationships and business growth.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Proven problem-solving abilities and a proactive approach to customer support.
- Experience in a healthcare or related field is preferred but not mandatory.
Join us in this dynamic role where you can make a significant impact by ensuring our key customers receive the highest level of support and guidance.