Dynacare – Call Attendant- After Hours – North Bay, ON – Edmonton, AB

Company: Dynacare

Location: North Bay, ON – Edmonton, AB

Expected salary:

Job date: Wed, 16 Jul 2025 03:01:50 GMT

Job description: DescriptionPosition at CannAmmOpportunity: Call Attendant- Nightshift (overnights)Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are you our next Call Attendant – Nightshift?This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.Status: Permanent, full-time, 37.5/week.Hours: nightshiftDiscipline: Customer CareWorkstyle: RemoteLocation: North Bay, ON or Edmonton, ABInternal Posting Deadline: July 21st, 2025Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

  • Booking
  • Phone (Queue) booking
  • Handle inbound/outbound calls to coordinate after hours testing requests
  • Notate and document all call information according to standard operating procedures
  • Use all override permissions to ensure efficient and accurate bookings
  • Mobile bookings preparation
  • Building Independent/Independent Booking Inbox
  • Web Booking
  • Action A&D web booking requests that can be actioned during the overnight shift
  • Prepare A&D and OH web bookings where possible
  • Handle outbound calls to coordinate testing
  • Notate and document all call information according to standard operating procedures.
  • Responsible for reviewing the custody and control form and the breath/saliva alcohol form to determine if there are any fatal or correctable errors that may require corrective action and responsible for data entry of the information.
  • A&D
  • Data and Result Entry, Post Accident Reporting
  • Reporting results for Post-Accident and Cause
  • Sorting paperwork received in fax and group inbox
  • Scheduling and result entry of lab-based testing
  • Scheduling and result entry of alcohol tests
  • Scheduling and result entry of Express tests
  • Entering no show and cancellations
  • Completion of corrective actions for errors identified on paperwork
  • Handing inbound work clearance inquiry calls and releasing verbal work clearance when appropriate
  • Trouble Shooting and problem solving
  • Troubleshoot problem bookings to ensure that any issues are resolved with minimal impact on the client.
  • Escalate priority issues to the correct department using the chain-of-command protocol
  • Provide guidance to the collectors located at Internal or 3rd Party Collection Sites to ensure all protocols are followed properly.
  • Notify collection sites when error correction training is required and reports poor performing collection sites to the proper departments.
  • Acts as a liaison with the laboratories for corrections.
  • Client Account Maintenance
  • Action emails that pertain to following account changes:
  • Adding/removing a contact (not primary)
  • Adding/removing A&D test types (with standard fees)
  • Adding Occ Health only when it’s an existing service on another account in the group. FFEs excluded.
  • Adding/removing preferences
  • Company address updates
  • Actioning undeliverable email notices / out of office emails
  • Resetting Designated Employer Representative (DER) passwords
  • Closing IND accounts
  • Basic account set up
  • Completes set up of holding account in Cantrak for non-clients booking after hours
  • Provide excellent Customer service and Professionalism
  • Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
  • Handles customer inquiries via phone/e-mail and provides customer support by answering questions from donors and/or clients regarding drug testing processes, timelines and results.
  • Responsible for maintaining the accuracy of all D&A bookings and results, ensuring that all proper protocols are observed and followed
  • Maintain thorough knowledge of all A&D booking and resulting processes as well as in-scope
  • Occupational Health resulting processes and adapt to changes required
  • Maintain excellent communication with internal departments to ensure continuity when releasing information externally
  • Maintain a low error rate
  • Reliable attendance and prompt arrival to scheduled shifts.
  • Other Duties as assigned by the Manager/Supervisor.
  • Collections

What YOU bring to the role:

  • Excellent organizational, planning, and prioritizing skills.
  • Proficiency in using computer systems and software to access relevant information and provide assistance promptly.
  • Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
  • Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
  • Must work effectively and professionally under minimal supervision and exercise good judgment.
  • This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.

Working Conditions:

  • Remote work environment with infrequent requirement to go to CannAmm office in either North Bay or Edmonton.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 00:50:43 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training is paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 00:03:07 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training is paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 01:03:21 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-12-month full time contractShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM -5 PMDiscipline-Tele-InterviewWork Style-100% RemoteAvailable positions- 1Deadline for Internal Applicants-Sunday, July 13 at 5 PM ESTWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:

  • Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.
  • Providing positive client experience.
  • Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.
  • Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.

What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Tue, 08 Jul 2025 23:55:37 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Customer Care Representative – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 05:52:16 GMT

Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Status-Permanent Full timeShift-Monday to Friday 9-5 ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date-ASAPDeadline for internal applicants- Sunday, July 13, 2025, at 5 PM ESTWhat YOU will be doing

  • Assist in locating & contact applicant’s health care provider to obtain records for insurance purposes.
  • Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
  • Strong attention to detail on all orders to ensure efficient handling.
  • Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
  • Collect pertinent details when there could be a delay in completion.
  • Contact clinics via phone and/or fax to obtain status of insurance reports.
  • Capture & document all call and/or faxed updates accurately.
  • Ensure payment details are accurate prior to issuing payment.
  • Follow SOPs to ensure compliance to the various insurance carriers and medical facilities.
  • Maintain quality while attaining daily targets.
  • Demonstrate exceptional customer service while handling outbound calls.
  • Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role

  • High School Education Degree/diploma preferred (or related experience)
  • Strong communication skills – written and spoken
  • Strong customer service skills
  • Quick learner
  • Minimum 1 year experience working in a customer contact environment
  • Technically proficient
  • Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
  • Ability to multitask while maintaining quality and reaching targets
  • Medical terminology knowledge is an asset
  • Customer-centric approach: Friendly & positive attitude, confident on the phone
  • Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
  • Strong research skills to locate medical facilities and health care providers using the resources provided
  • Ability to quickly document using an in-house software
  • Ability to work both autonomously & as a team
  • Strong attention to detail, problem solver and innovative thinker (think outside the box for solutions)
  • Knowledge of Mandarin/Cantonese/French an asset

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.ca

Dynacare – Customer Care Representative – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 25 Jun 2025 00:18:22 GMT

Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Status-PermanentShift-Tuesday-Friday 2 PM-10 PM and Saturday 9 AM-5 PM ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date- ASAPDeadline for internal applicants- Friday, June 27, 2025, at 5 PM ESTWhat YOU will be doingAdministrative/Appointments Team Support: Processing new client orders, scheduling and/or managing/rescheduling tele-interview appointments due to interviewers absent or not able to complete appointments at scheduled time.Customer Service: inbound and outbound calls from/to insurance applicants associated with the TI appointments and the on-line scheduling tool.

  • Creating call-out lists for the TI team.
  • Handling inbound and outbound calls within expected handled calls targets and scheduling appointments using an online tool
  • Listening to and responding to voicemails
  • Supporting all interviewers in their day-to-day management of appointments
  • Responding to e-mails from internal & external stakeholders (managers, advisors, interviewers, etc.)
  • Working collaboratively with managers, team leads, and all TI teams.
  • Cross-training in public records admin work

What you bring to the role

  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to work on and manage simultaneously multiple software working tools.
  • Minimum 1 year customer service experience
  • High level of interpersonal skills required to succeed in a collaborative working environment.
  • Ability to work in a fast-paced environment.
  • Demonstrated ability to self-manage and prioritize in a result-driven and time sensitive function.
  • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.
  • Demonstrated Customer Centric approach and puts the customer first on all decisions.
  • Proven problem-solving skills.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare – Team Lead – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 04 Jun 2025 04:33:35 GMT

Job description: DescriptionPosition at DynacareJob Posting: Team LeadWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Team Lead?The Team Lead, DIS, shall lead and guide employees to work towards achieving optimal productivity in the day-to-day operations of the unit. To direct the work activities, provide training, and coaching to new and existing employees. To assist the manager in performing administrative and operational tasks as required. To serve as a role model for employees by demonstrating Dynacare’s core competencies. To foster a positive and collaborative work environment, aimed at delivering best in class service to both internal and external customers.Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Status: Permanent Full-timeDiscipline: Tele-InterviewWork Style: RemoteLocation: 115 Midair Court, BramptonStart Date: ASAPInternal Posting Deadline: June 9th, 2025 – 5:00 PM ESTHow YOU will make a difference:

  • Work under the direction of the Divisional Manager, assisting with day to day operations and administrative duties, escalating issues to the manager as needed.
  • Lead, guide and coordinate all assigned work activities for the workgroup), in accordance with best practices and safe work practices and monitor to ensure that all is completed within the required deadlines.
  • Within authority delegated by the manager, shift employees between assignments, reschedule shifts and ensure coverage for late or absent employees, in order to meet the operational needs of the department.
  • Attend regular meetings with the manager to discuss operational productivity, metrics, employee job methods and organizational updates/initiatives.
  • In conjunction with the Manager, organize team huddles for sharing information related to day to day operations.
  • Communicate relevant updates to the workgroup, as directed by the Manager, ensuring all members have read, understood, and are applying as needed.
  • Monitor, analyze and assist in achieving required metrics for the workgroup, proactively making changes or suggestions to improve; provide reports where needed.
  • Within authority delegated by the Manager, assist with providing feedback and coaching to work colleagues, raising any quality related concerns to the attention of the Manager for actioning.
  • Will support vacation relief efforts by taking on leadership activities in absence of the manager.
  • Assist in building and maintaining a healthy and positive work environment based on trust, respect for others, open communication, and teamwork, serving as a model to others.
  • Promote a customer centric philosophy within the workgroup.
  • Ensure a safe and injury free work environment by promoting proper health & safety procedures.
  • Ensure workplace accidents and injuries are recorded and the necessary protocols followed, in accordance with Dynacare’s standard operating procedures (SOPs).
  • Assist in the onboarding and training of new hires according to the established processes.
  • Ensure training files and recurring training is up to date for workgroup, along with the accompanying necessary documentation.
  • Encourage and support an environment of continuous improvement and innovation.
  • Works as a team member in the department and is available for support and able to fill any position within the group as operationally needed.

What YOU bring to the role:

  • Completed post-secondary education or higher
  • Excellent written and verbal communication skills
  • Minimum 1 year experience as a Tele-Interviewer, familiar with call center environment
  • Exhibited successful coaching abilities
  • Proficient in Microsoft Office suite with intermediate proficiency in Word & Excel
  • Technical and behavioral abilities meeting Dynacare core competencies, with evident potential to fulfill leadership competencies and help support Dynacare’s strategic imperatives.
  • Communicates effectively with others clearly; able to communicate with people at all levels
  • Excellent listening skills, with the ability to respond with empathy and tact
  • Flexible and adaptable, knowing how to give and receive feedback
  • Exhibits a high level of self-awareness
  • Resourceful with great problem-solving skills
  • Has a positive attitude, with the ability to positively influence others
  • Able to drive results and lead by example
  • Able to work with minimal supervision
  • Excellent people skills with the ability to develops others
  • Adapts well to change

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

Dynacare – Master File Administrator – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Thu, 08 May 2025 07:09:56 GMT

Job description: DescriptionPosition at DynacareJob Posting: Master File AdministratorWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Master File Administrator?We’re looking for a Master File Administrator to join our Informatics Solutions and Services team!The Master File Administrator plays a vital role in shaping the future of analytics and information management at Dynacare. You will be responsible for the day-to-day management of enterprise-level data operations, with a strong focus on data integration, governance, and quality.In this role, you will ensure the accuracy and consistency of master data by setting up and maintaining records in systems such as AS400 and the Health Information Hub. You will also maintain and update Standard Operating Procedures (SOPs) related to master data quality and collaborate closely with business teams to onboard new clients, locations, and test codes.Bilingualism in French is considered an asset.Status: Permanent Full TimeShift: Monday to Friday, regular hoursWorkstyle: Primarily RemoteLocation: Brampton, ONInternal Posting Deadline: 5:00 PM EST- May 8th, 2025Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

  • Maintain, set up and monitor various master files, in various information systems, by making changes in accordance with prescribed procedures. Major master files include customer, provider, test requests and results, test reference ranges, formats and paragraphs
  • Ensure all changes are completed in all appropriate information systems i.e. AS400, OMNI.
  • Ensure all changes are done in a way that considers the national perspective while accounting for any local business and regulatory requirements
  • Identify, evaluate and develop solutions to improve efficiency and reduce re-work especially when same setups have to be done across jurisdictions and platforms
  • Create and maintain training manuals and master file operation SOPs
  • Provide technical information and assistance related to master files to internal customers in the form of queries, guidance, information and issue resolution related to test set up or revision
  • Identify, evaluate and develop solutions to problems using industry best practices
  • Perform business connectivity/integration master file setups for interfaces, electronic publishing and acquisitions
  • Troubleshoot and resolve issues (when required)
  • Accountable for setting up clinical content in our Laboratory Information Systems (LIS’s) and for mapping all tests for the organization to the Ontario Laboratory Information System (OLIS), RELMA, SNOMED and any other regulatory body code
  • Other duties as assigned by the Senior Manager, Enterprise Master File Management and Registries or MFM Lead

What YOU bring to the role:

  • High level understanding of master data management and data governance best practices
  • Familiarity of Quality Management principles
  • Working knowledge of the AS400 LIS, Omni v12 and other LIS’s master files, as well as other healthcare and/or laboratory data entry systems and their interaction with laboratory functions
  • Demonstrated knowledge of creating Standard Operating Procedures
  • Good Knowledge of data privacy practice
  • Above average problem-solving skills and paying attention to details
  • Bachelor of Science Degree or Medical Laboratory Technologist Certification is preferred
  • Project management and data entry experience preferred
  • Clinical, Healthcare or Laboratory experience a strong asset
  • 5 years of experience in laboratory operations

Technical Skills:

  • Working knowledge of Microsoft Office (Excel, Word), and various LIS systems, including AS400
  • Experience in data modeling and handling data quality issues such missing data, outliers etc.
  • Demonstrated ability to identify, prioritize and solve problems encountered with analysis/administration

Working Conditions:

  • Primarily remote with a requirement to be on-site at least one day per month.
  • Prolonged sitting, some standing, telephone use and dexterity using keyboard

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare – System Validation Analyst (13 month contract) – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Fri, 02 May 2025 05:45:49 GMT

Job description: , regular hours Discipline: Quality Insurance Workstyle: hybrid or fully remote Location: Brampton, ON Internal deadline… with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada‘s health and wellness…