Dynacare – Call Attendant- After Hours – North Bay, ON – Edmonton, AB

Company: Dynacare

Location: North Bay, ON – Edmonton, AB

Expected salary:

Job date: Wed, 16 Jul 2025 03:01:50 GMT

Job description: DescriptionPosition at CannAmmOpportunity: Call Attendant- Nightshift (overnights)Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are you our next Call Attendant – Nightshift?This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.Status: Permanent, full-time, 37.5/week.Hours: nightshiftDiscipline: Customer CareWorkstyle: RemoteLocation: North Bay, ON or Edmonton, ABInternal Posting Deadline: July 21st, 2025Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

  • Booking
  • Phone (Queue) booking
  • Handle inbound/outbound calls to coordinate after hours testing requests
  • Notate and document all call information according to standard operating procedures
  • Use all override permissions to ensure efficient and accurate bookings
  • Mobile bookings preparation
  • Building Independent/Independent Booking Inbox
  • Web Booking
  • Action A&D web booking requests that can be actioned during the overnight shift
  • Prepare A&D and OH web bookings where possible
  • Handle outbound calls to coordinate testing
  • Notate and document all call information according to standard operating procedures.
  • Responsible for reviewing the custody and control form and the breath/saliva alcohol form to determine if there are any fatal or correctable errors that may require corrective action and responsible for data entry of the information.
  • A&D
  • Data and Result Entry, Post Accident Reporting
  • Reporting results for Post-Accident and Cause
  • Sorting paperwork received in fax and group inbox
  • Scheduling and result entry of lab-based testing
  • Scheduling and result entry of alcohol tests
  • Scheduling and result entry of Express tests
  • Entering no show and cancellations
  • Completion of corrective actions for errors identified on paperwork
  • Handing inbound work clearance inquiry calls and releasing verbal work clearance when appropriate
  • Trouble Shooting and problem solving
  • Troubleshoot problem bookings to ensure that any issues are resolved with minimal impact on the client.
  • Escalate priority issues to the correct department using the chain-of-command protocol
  • Provide guidance to the collectors located at Internal or 3rd Party Collection Sites to ensure all protocols are followed properly.
  • Notify collection sites when error correction training is required and reports poor performing collection sites to the proper departments.
  • Acts as a liaison with the laboratories for corrections.
  • Client Account Maintenance
  • Action emails that pertain to following account changes:
  • Adding/removing a contact (not primary)
  • Adding/removing A&D test types (with standard fees)
  • Adding Occ Health only when it’s an existing service on another account in the group. FFEs excluded.
  • Adding/removing preferences
  • Company address updates
  • Actioning undeliverable email notices / out of office emails
  • Resetting Designated Employer Representative (DER) passwords
  • Closing IND accounts
  • Basic account set up
  • Completes set up of holding account in Cantrak for non-clients booking after hours
  • Provide excellent Customer service and Professionalism
  • Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
  • Handles customer inquiries via phone/e-mail and provides customer support by answering questions from donors and/or clients regarding drug testing processes, timelines and results.
  • Responsible for maintaining the accuracy of all D&A bookings and results, ensuring that all proper protocols are observed and followed
  • Maintain thorough knowledge of all A&D booking and resulting processes as well as in-scope
  • Occupational Health resulting processes and adapt to changes required
  • Maintain excellent communication with internal departments to ensure continuity when releasing information externally
  • Maintain a low error rate
  • Reliable attendance and prompt arrival to scheduled shifts.
  • Other Duties as assigned by the Manager/Supervisor.
  • Collections

What YOU bring to the role:

  • Excellent organizational, planning, and prioritizing skills.
  • Proficiency in using computer systems and software to access relevant information and provide assistance promptly.
  • Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
  • Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
  • Must work effectively and professionally under minimal supervision and exercise good judgment.
  • This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.

Working Conditions:

  • Remote work environment with infrequent requirement to go to CannAmm office in either North Bay or Edmonton.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 00:50:43 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training is paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 00:03:07 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training is paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 01:03:21 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-12-month full time contractShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM -5 PMDiscipline-Tele-InterviewWork Style-100% RemoteAvailable positions- 1Deadline for Internal Applicants-Sunday, July 13 at 5 PM ESTWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:

  • Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.
  • Providing positive client experience.
  • Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.
  • Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.

What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

Dynacare – Tele-Interviewer – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Tue, 08 Jul 2025 23:55:37 GMT

Job description: DescriptionPosition at DynacareJob Posting: Tele-Interviewer, 100% RemoteWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.The position is 100% remote, with benefits, and training paid by the employer.Are YOU our next Tele-Interviewer?As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.Status-Permanent FulltimeShift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM-5 PMDiscipline-Tele InterviewWork Style-100% RemoteAvailable positions-1Deadline for Internal Applicants-Sunday, July 13, 2025, at 5 PMWhy Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
  • Access a health and wellness benefits program that supports you and your loved ones.
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities.
  • Invest in your future through RRSP match benefits and an employee stock purchase program.
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:– Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.– Providing positive client experience.– Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.– Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.What YOU bring to the role:

  • Minimum one (1) year of experience in a customer service-related role.
  • Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
  • Ability to speak with confidence on the phone and document simultaneously.
  • Ability to prioritize and work in a results-oriented environment.
  • Ability to work alone or in a team to achieve departmental objectives.

Assets

  • Any other spoken/written language
  • An interest in continuous learning

EducationPost-SecondaryPassionate about supporting healthy lives with commitment and care?Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees

Dynacare – Customer Care Representative – Brampton, ON

Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 09 Jul 2025 05:52:16 GMT

Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:

  • Join an award-winning “Top Employer” with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Status-Permanent Full timeShift-Monday to Friday 9-5 ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date-ASAPDeadline for internal applicants- Sunday, July 13, 2025, at 5 PM ESTWhat YOU will be doing

  • Assist in locating & contact applicant’s health care provider to obtain records for insurance purposes.
  • Ensure orders contain all the Health Care provider’s requirements to allow a timely delivery of a completed report.
  • Strong attention to detail on all orders to ensure efficient handling.
  • Take ownership by troubleshooting and resolving potential issues and escalate as needed to ensure a timely and effective resolution.
  • Collect pertinent details when there could be a delay in completion.
  • Contact clinics via phone and/or fax to obtain status of insurance reports.
  • Capture & document all call and/or faxed updates accurately.
  • Ensure payment details are accurate prior to issuing payment.
  • Follow SOPs to ensure compliance to the various insurance carriers and medical facilities.
  • Maintain quality while attaining daily targets.
  • Demonstrate exceptional customer service while handling outbound calls.
  • Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role

  • High School Education Degree/diploma preferred (or related experience)
  • Strong communication skills – written and spoken
  • Strong customer service skills
  • Quick learner
  • Minimum 1 year experience working in a customer contact environment
  • Technically proficient
  • Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
  • Ability to multitask while maintaining quality and reaching targets
  • Medical terminology knowledge is an asset
  • Customer-centric approach: Friendly & positive attitude, confident on the phone
  • Able to work collaboratively and professionally in a fast-paced environment with competing deadlines
  • Strong research skills to locate medical facilities and health care providers using the resources provided
  • Ability to quickly document using an in-house software
  • Ability to work both autonomously & as a team
  • Strong attention to detail, problem solver and innovative thinker (think outside the box for solutions)
  • Knowledge of Mandarin/Cantonese/French an asset

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.ca