Customer Success Associate – Creyos – Toronto, ON

Company: Creyos

Location: Toronto, ON

Expected salary:

Job date: Thu, 08 May 2025 22:26:14 GMT

Job description: Customer Success AssociateWho we are:Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and other patient populations throughout the world, as well as by leading researchers. To learn more about our organization, please visit .You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, psychologists, business leaders, and even a world-renowned neuroscientist. We are proud to say that you will be surrounded by some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever met!).Who we are looking for:At Creyos, we understand that solving big challenges demands unwavering resilience and determination. We don’t stop until we achieve our goals. People who thrive at Creyos are driven, curious, hardworking, and enthusiastic about scaling a company—along with having a good sense of humor. If this resonates with you, we’d love to hear from you!Please note that this is a hybrid opportunity based in Toronto, ON.What you will be doing:The Customer Success Associate is responsible for driving retention, customer renewals and upsell activity, as well as ensuring client satisfaction throughout the customer lifecycle. This role is pivotal within the organization, and you will be directly responsible for key business metrics such as contract utilization, customer retention, and net promoter score. The ideal candidate is passionate about delivering exceptional support, building strong customer relationships, and ensuring clients see ongoing value—leading to high satisfaction, retention, and account stability.As a Customer Success Associate at Creyos, you will be responsible for:

  • Driving the overall renewal process as customers reach the end of their yearly contract terms—as part of this process, you will be responsible for planning and conducting renewal conversations with customers with the goal of increasing customer and revenue retention rates, while identifying at-risk accounts and determining a strategy to rectify
  • Working with health care professionals and their operations staff to quickly and efficiently onboard and implement Creyos into their practices with minimal administrative burden
  • Managing the customer lifecycle, and identifying at-risk accounts that are exhibiting lower-than-anticipated usage levels, and executing re-activation plans to increase stickiness
  • Acting as the voice of the customer and ensuring their needs are met by working with necessary cross-functional groups (e.g., Product teams) to swiftly and efficiently resolve any technical or logistical problems that customers may be experiencing
  • Assuming ownership over product education initiatives such as running webinars for new features, drafting FAQs and How-To articles, or executing other tactics that help maximize the value customers derive from Creyos
  • Consistently measuring and optimizing the impact of your work through client feedback, engagement data, and key success metrics defined by the team.
  • Collaborate with the Support team to help resolve customer inquiries and ensure a seamless client experience, stepping in as needed to troubleshoot or escalate issues.
  • Build and maintain strong relationships and collaborate cross-functionally with Sales, Marketing, Product, Engineering and Finance teams

The skills and experience we are looking for:

  • 2+ years of customer success experience, working in an environment where you were responsible for driving customer retention and renewals, as well as customer onboarding, lifecycle management and support
  • Undergraduate degree or college diploma, preferably in business or science
  • A track record of adapting to change and contributing to a company’s evolution
  • Interest or background in the neurosciences and/or healthcare technology
  • Hard working with exceptional communication skills
  • A self-starter with a keen interest to learn and be mentored
  • Demonstrated ability to thrive in a fast paced and dynamic working environment
  • Bonus: Experience working in start-ups and/or early to mid-stage companies
  • Bonus: Experience working in health tech

Some of the reasons people choose to join the Creyos team include:

  • Grow through our career paths leading to more senior roles. We invest in the development of our team members, provide significant opportunities for growth and career advancement, and do everything we can to support one another to ensure individual and team success. We regularly promote team members to more senior roles.
  • Recharge during our annual company-wide break and extra holidays. In addition to vacation and quarterly Personal Days, every year we take a company-wide break in December to rest and recharge. We also give team members two additional holidays off per year: U.S. Independence Day and U.S. Thanksgiving, which we celebrate as Brain Holidays. We want you to feel motivated and energized at work!
  • Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.

Additional information:This is a hybrid (3 days in office) role at our downtown Toronto office.Creyos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, and disability, or another legally protected status. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Creyos will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify our Talent Acquisition Manager directly and we will work with you to meet your needs.

Customer Success Associate Summary

Company Overview
Creyos (formerly Cambridge Brain Sciences) is a B2B SaaS HealthTech firm specializing in brain health assessments used by healthcare professionals and researchers worldwide.

Job Role
The Customer Success Associate will focus on customer retention, renewals, and satisfaction throughout the customer lifecycle. This role is key in driving business metrics like contract utilization, retention, and net promoter score.

Responsibilities:

  • Manage customer renewals and identify at-risk accounts.
  • Facilitate onboarding of healthcare professionals.
  • Address customer needs and ensure seamless resolution of issues.
  • Conduct product education initiatives and optimize customer value.
  • Collaborate with various teams to enhance client experience.

Qualifications:

  • 2+ years in customer success or similar roles.
  • Background in business or science, with interest in neuroscience or healthcare tech.
  • Strong communication and adaptability skills.
  • Experience in startups/health tech is a plus.

Company Culture & Benefits:

  • Opportunities for career growth and development.
  • Annual breaks and additional holidays to recharge.
  • Comprehensive benefits covering various health aspects.

Work Arrangement
This is a hybrid role based in downtown Toronto, requiring three days in-office attendance.

Creyos is committed to equal opportunity employment and provides accommodations for applicants with disabilities.

Customer Service Representative – State Farm Agent Team Member – State Farm – Orlando, FL

Company: State Farm

Location: Orlando, FL

Expected salary: $45000 – 65000 per year

Job date: Sun, 04 May 2025 07:32:28 GMT

Job description:

Job Title: Marketing Specialist

Description:
Join our dynamic team as a Marketing Specialist, where you’ll play a vital role in driving awareness and engagement for our innovative products! This position offers flexible hours and abundant growth potential, with opportunities for advancement within our agency.

Responsibilities:

  • Develop and execute marketing strategies to promote products.
  • Collaborate with team members to create compelling content and campaigns.
  • Analyze market trends and consumer behavior to optimize marketing efforts.
  • Engage with customers through various channels to enhance brand loyalty.

Requirements:

  • A strong interest in marketing products and industry trends.
  • Excellent communication and creative skills.
  • Ability to work independently and as part of a team.
  • Previous experience in marketing or related fields is a plus.

This is an exciting opportunity to grow your career in a supportive environment. If you’re passionate about marketing and ready to make an impact, we want to hear from you!

Customer Service Representative – Orkin – Orlando, FL

Company: Orkin

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 02:42:05 GMT

Job description:

Job Title: Marketing Outreach Specialist

Job Description:

We are seeking a motivated Marketing Outreach Specialist to join our dynamic team. In this role, you will be responsible for disseminating marketing information to prospects and customers as requested. Your primary duties will include:

  • Providing Information: Respond to inquiries from prospects and customers, ensuring they receive accurate and timely marketing materials related to our offerings.

  • Follow-Up Calls: Conduct follow-up telephone calls with customers, specifically focused on promoting re-treat experiences and gathering feedback to enhance future offerings.

  • Customer Engagement: Build and maintain relationships with customers by providing excellent service and support, understanding their needs, and addressing any concerns.

  • Data Management: Maintain records of customer interactions and feedback in our CRM system to assist in future outreach efforts.

  • Collaboration: Work closely with the marketing team to ensure consistency in messaging and to support broader marketing campaigns.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Previous experience in customer service or marketing is a plus.
  • Proficient in using CRM systems and standard office software.
  • Ability to work independently and as part of a team.
  • Passion for customer engagement and relationship building.

Join us to make an impact on our marketing efforts and enhance customer interactions!

Customer Service Representative – Clark Pest Control – Orlando, FL

Company: Clark Pest Control

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 00:52:36 GMT

Job description:

Job Title: Marketing Coordinator

Job Description:

We are seeking a motivated Marketing Coordinator to join our team. In this role, you will be responsible for providing marketing information to prospects and customers as requested. You will play a crucial role in enhancing customer engagement and satisfaction by conducting follow-up telephone calls with customers to discuss re-treats, gather feedback, and address any inquiries.

Key Responsibilities:

  • Respond to inquiries from prospective and existing customers, providing relevant marketing information to support their needs.
  • Conduct follow-up calls with customers to discuss re-treat options, gather feedback on past experiences, and ensure their satisfaction.
  • Maintain accurate records of customer interactions and feedback to inform future marketing strategies.
  • Collaborate with the marketing team to develop and refine communication materials that resonate with our audience.
  • Assist in identifying trends and customer preferences to contribute to marketing campaigns and promotions.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Experience in customer service or a marketing role is preferred.
  • Ability to build rapport with customers and foster positive relationships.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills.

Join us in our mission to provide exceptional experiences to our customers!

Customer Service Representative – Waltham Services – Orlando, FL

Company: Waltham Services

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Wed, 07 May 2025 23:38:08 GMT

Job description:

Job Description: Marketing Information Specialist

Position Overview:

We are seeking a proactive and detail-oriented Marketing Information Specialist to join our team. In this role, you will be responsible for providing marketing information to prospects and customers as needed, ensuring they have the resources to make informed decisions. You will also conduct follow-up telephone calls with customers to gather feedback and promote our retreat offerings.

Key Responsibilities:

  • Respond to inquiries from prospects and customers, delivering accurate and timely marketing information.
  • Conduct follow-up calls with customers to encourage participation in upcoming retreats and gather insights on their experiences.
  • Collaborate with the marketing team to develop promotional materials and update customer databases.
  • Maintain a high level of customer service and ensure customer satisfaction through effective communication.
  • Track interactions and provide reports on customer feedback and engagement levels.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Previous experience in marketing or customer service preferred.
  • Ability to engage effectively with a diverse range of customers.
  • Proficiency in Microsoft Office and CRM software.

Why Join Us:

If you are passionate about delivering marketing information and enjoy fostering customer relationships, we want to hear from you! Join our dynamic team and play a key role in enhancing our outreach and customer engagement strategies.

Customer Service Representative – Critter Control – Orlando, FL

Company: Critter Control

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 06:10:37 GMT

Job description:

Job Description: Marketing Information Specialist

Position Overview:

We are seeking a motivated Marketing Information Specialist to join our dynamic team. In this role, you will be responsible for providing marketing information to prospects and customers as requested, ensuring they have the knowledge needed to make informed decisions. Your ability to effectively communicate and foster relationships will be key as you conduct follow-up telephone calls with customers, specifically focusing on re-treat opportunities.

Key Responsibilities:

  • Respond promptly to inquiries from prospects and customers regarding marketing materials and information.
  • Conduct follow-up telephone calls with customers to discuss re-treat options, gather feedback, and address any questions or concerns.
  • Collaborate with the marketing team to develop and update informational materials that resonate with target audiences.
  • Maintain accurate records of customer interactions and feedback to enhance service delivery and marketing strategies.
  • Build and maintain strong relationships with clients to promote continued engagement and satisfaction.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Comfort with phone outreach and follow-up communication.
  • Strong organizational skills and attention to detail.
  • Experience in marketing or customer service is preferred.
  • Ability to work independently and as part of a team.

What We Offer:

  • A collaborative work environment with opportunities for professional growth.
  • Engaging projects that make a positive impact on customers and prospects.
  • Competitive salary and benefits package.

Join us in enhancing our customer outreach and support! If you have a passion for marketing and customer interaction, we would love to hear from you.

Customer Service Representative – HomeTeam Pest Defense – Orlando, FL

Company: HomeTeam Pest Defense

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 07:34:49 GMT

Job description:

Job Title: Marketing Information Specialist

Job Description:

We are seeking a motivated Marketing Information Specialist to join our team. In this role, you will be responsible for providing essential marketing information to prospects and customers as requested. Your primary duties will include:

  • Responding to inquiries from prospects and customers regarding our products and services.
  • Delivering tailored marketing materials and information to enhance customer engagement.
  • Conducting follow-up telephone calls with customers to gather feedback, address inquiries, and promote upcoming re-treats.
  • Maintaining accurate records of customer interactions and ensuring timely follow-ups.
  • Collaborating with the marketing team to refine our outreach strategies based on customer feedback.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong organizational abilities and attention to detail.
  • Prior experience in customer service or marketing is a plus.
  • Proficiency in using CRM software and other communication tools.

Join us in providing exceptional support and information that drives customer satisfaction and loyalty!

Maple Leaf Foods – Customer Supply Chain Representative – USA & International – Mississauga – Mississauga, ON

Company: Maple Leaf Foods

Location: Mississauga, ON

Expected salary:

Job date: Sat, 03 May 2025 04:41:15 GMT

Job description: The Opportunity: As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit. The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process. Additional responsibilities include: managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause. Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.Any MLF team member interested in being considered for this role are encouraged to apply online by May 08. Applications received beyond that date are not guaranteed consideration.Snapshot of a Day-in-the-Life:

  • Responsible for key customer contact for supply chain support including order management, logistics and inventory flow.
  • Collaborate with transportation and distribution teams to determine the most efficient method to deliver product on time and in full to customers.
  • Proactively addresses customer care issues through monitoring of performance
  • Collaborate with Planning, Sales and Marketing to manage forecasting and order management.
  • Participates in projects and process improvement to support customer initiatives.
  • Continually looks for ways to improve processes with customers.
  • Develops and maintains strong relationships with both internal stakeholders and external customers.
  • Works in conjunction with Sales and Supply Chain teams to ensure customer strategic vision and logistical needs are met and exceeded.
  • Develop and maintain customer profiles and specific SOP’s.
  • Maintain specific department or customer objectives for the assigned account and monitoring through performance measures
  • Share knowledge with the team and document lessons learned.
  • Create presentations and reports using Excel & PowerPoint on various topics
  • Consolidates, tabulates and analyzes data
  • Work is guided by detailed instructions, routines, and procedures. Works under close supervision and receives detailed instructions on all work assignments. Once proficiency in the tasks is achieved, intern will work autonomously and be given more complex duties
  • You will work directly with immediate supervisor, co-workers and team members

What You’ll Bring:

  • A desire to learn and growth within Customer facing role supporting Sales and Marketing
  • Completed (or in the process of completing) a bachelor’s degree in supply chain, finance or a related field
  • Demonstrated proficiency in statistics, with an understanding of their financial and operational impacts.
  • Strong interpersonal skills are also essential to effectively interact with all teams, areas and levels of business affecting the supply planning process.
  • Proven ability to learn quickly and successfully operate in a fast paced, demanding environment

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

  • We are carbon neutral.
  • We are one of the only food companies in Canada to set science-based targets.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

  • Doing What’s Right
  • Shared Value
  • High Performance
  • Diverse and Inclusive Teams
  • Disciplined Decision Making
  • Our Accountability
  • Intense Curiosity
  • Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at .Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.#LI-Hybrid
#LI-DNI

Customer Success Manager (SEO) – Outpace – Toronto, ON

Company: Outpace

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 01:56:44 GMT

Job description: Job Title: Customer Success Manager
Location: Remote, Canada
Company: OutpaceAbout Outpace SEOOutpace SEO is a high-performing digital marketing agency specializing in SEO and PPC services. We focus on delivering ROI-driven results through strategic SEO execution, technical optimization, and thought leadership.Role OverviewWe are seeking an experienced Customer Success Manager to lead client relationships, ensure seamless communication between internal teams and customers, and drive the success of our SEO campaigns. This role requires a strategic thinker who can assess campaign performance, identify opportunities for improvement, and maintain long-term client satisfaction. The ideal candidate has 5+ years of experience in an SEO agency or a marketing firm offering SEO services, with a background in SEO strategy and execution. Bonus points if you started as an SEO specialist (or have an incredibly deep understanding of SEO) and have exceptional communication skills.Key Responsibilities

  • Serve as the primary point of contact for clients, ensuring their needs and goals align with our SEO strategies.
  • Facilitate project handoffs between clients and internal teams, ensuring clarity and alignment.
  • Regularly assess the performance of SEO campaigns using analytics and key performance indicators (KPIs).
  • Identify opportunities for campaign optimization and communicate strategic recommendations to both clients and internal teams.
  • Work closely with the SEO and PPC teams to ensure campaign execution meets client expectations.
  • Monitor client satisfaction and proactively address concerns before they become issues.
  • Develop and refine processes to improve client communication, retention, and overall satisfaction.
  • Collaborate with leadership to enhance service offerings and contribute to company growth.

Required Qualifications

  • 5+ years of experience at an SEO agency or marketing firm offering SEO services.
  • Proven experience managing client relationships and overseeing SEO campaign execution.
  • Strong analytical skills with experience evaluating SEO performance metrics.
  • Excellent communication and presentation skills—capable of simplifying complex SEO concepts for clients.
  • Ability to manage multiple clients and projects in a fast-paced environment.
  • Experience with SEO tools such as Google Search Console and Ahrefs.
  • Leadership experience with a track record of improving client success processes and retention.

Preferred Qualifications

  • Previous experience as an SEO specialist before moving into a client-facing role.
  • Familiarity with PPC campaigns and how they integrate with SEO strategies.
  • Experience working in a high-growth, performance-driven agency.

Why Join Outpace SEO?

  • Be part of a growing agency that prioritizes ROI and performance-driven SEO.
  • Work with a collaborative team that values expertise, speed, and responsiveness.
  • Have a direct impact on client success and company growth.
  • Competitive salary, benefits, and opportunities for professional growth.

Ready to Outpace the competition? Apply now.Powered by JazzHR

Job Title: Customer Success Manager
Location: Remote, Canada
Company: Outpace SEO

Company Overview:
Outpace SEO is a digital marketing agency focusing on SEO and PPC services, emphasizing ROI-driven results through strategic execution and technical optimization.

Role Overview:
The Customer Success Manager will manage client relationships, ensure smooth communication between teams, and drive the success of SEO campaigns. The ideal candidate should have 5+ years in SEO or marketing, strong analytical skills, and exceptional communication abilities, with a preference for those who started as SEO specialists.

Key Responsibilities:

  • Act as the primary client liaison, aligning their goals with SEO strategies.
  • Facilitate project transitions between clients and internal teams.
  • Assess SEO campaign performance using analytics.
  • Identify optimization opportunities and develop recommendations.
  • Collaborate with SEO and PPC teams to meet client expectations.
  • Monitor client satisfaction and address concerns proactively.
  • Enhance client communication and retention processes.
  • Work with leadership to improve service offerings.

Required Qualifications:

  • 5+ years in an SEO agency or marketing firm.
  • Proven experience in managing client relationships and SEO execution.
  • Strong analytical skills for evaluating performance metrics.
  • Excellent communication skills for simplifying complex concepts.
  • Ability to handle multiple projects in a fast-paced setting.
  • Familiarity with SEO tools like Google Search Console and Ahrefs.
  • Leadership experience with a focus on client success.

Preferred Qualifications:

  • Previous SEO specialist experience.
  • Understanding of PPC and its integration with SEO.
  • Experience in a high-growth, performance-oriented agency.

Why Join Outpace SEO?

  • Contribute to a growing, ROI-focused agency.
  • Collaborate with a team that values expertise and responsiveness.
  • Directly impact client success and company growth.
  • Competitive salary and opportunities for professional development.

Ready to apply? Join Outpace and help us outpace the competition!