Tag: ECRM

Company: Just Eat Takeaway

Location: Toronto, ON

Expected salary:

Job date: Wed, 01 Jan 2025 06:22:05 GMT

Job description: Hungry for a challenge?At Just Eat Takeaway.com (JET), we’re a global leader in online food delivery, connecting 90 million customers with nearly 700,000 partners in 20 countries. In Canada, you might know us as SkipTheDishes. Last year alone, we processed nearly 1 billion orders globally. Now, we’re looking for passionate problem-solvers to help drive our growth and innovation.We run large-scale, high-impact campaigns, and we need your creativity to help bring our industry-leading brand to life. You’ll have the opportunity to express our brand across both traditional and digital channels, while elevating national and regional campaigns to new heights. Our close-knit team, including experts in brand, copy, design, campaigns, digital, and insights, fosters innovation in a dynamic and fun environment. Ready to make a difference for customers, couriers, and restaurants nationwide? Come hungry.Role Overview:As a member of Skip’s eCRM Marketing Team, you will be responsible for executing eCRM campaigns aligned with broader business and eCRM objectives. You’ll collaborate with other specialists to develop strategies, optimise, and report on both automated and ad hoc campaigns, as well as real-time eCRM programs, all aimed at achieving targets, driving incremental value, and fostering customer loyalty.What’s On Your Plate:Set up, launch, and monitor marketing campaigns across owned channels (email, push notifications, SMS, content cards) for all business verticals i.e. customer, courier and partner as per the guidelines provided by stakeholders.Utilise CRM platforms (Salesforce, Braze) to implement campaign assets and journeys while ensuring the timely execution of all scheduled campaigns according to the customer, courier, partner campaign calendar.Track and report basic performance metrics (e.g., delivery rates, click-through rates, open rates), flagging any irregularities or issues for review, and provide updates on campaign progress to senior team members for further analysis.Execute automated marketing journeys as instructed, ensuring smooth operation and resolving any issues, while assisting in A/B testing and validating new automation or triggers to optimise campaign performance.Keep detailed documentation of campaign tests, learnings, and processes to ensure smooth future executions and orientation.Communicate with studio, insights, restaurant, brand, and product teams to ensure all necessary processes are followed for campaign execution.Identify potential roadblocks in campaign launches and work to resolve them in coordination with senior specialists.Ensure email compliance with CASL/CAN-SPAM/anti-spam and privacy regulations.Recipe for Success:2+ years of eCRM marketing experience.Proven knowledge of standard methodologies for all eCRM channels.Experience with Braze & Salesforce Marketing Cloud is a must.Experience with thorough Quality Assurance (QA) processes.Strong attention to detail and organisational skills, including prioritising multiple projects and error-free deployment.Possess strong analytical skills, with the ability to independently derive insights from data.Ability to work well in a fast-paced environment and adapt quickly to change.Positive, ‘can-do’ attitude, with a history of anticipating problems and proactively finding solutions.Experience with Excel & Liquid is considered an asset.Location: Toronto, On (Hybrid Working Arrangement – 3 days in office)The Candidate We’re Looking forIs a marketing player with a real passion for delivering performance.Comfortable prioritising tasks and managing multiple strands of work with a willingness to take on additional projects as needed.Takes a proactive approach to executing job responsibilities, prioritising urgent and important work.Is driven to take on new opportunities and challenges, with an appetite to learn, and the self-motivation to continue to develop and grow oneself and others.Is skilled at building strong working relationships with both internal and external stakeholders.Has a strong understanding of digital channels and platforms and how they fit into the digital marketing mix.Has strong analytical skills with the ability to interpret data and make actionable recommendations for the business.What It’s Like to Work at SkipSkip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.#L1-AI1

Just Eat Takeaway.com (JET) is looking for passionate problem-solvers to help drive their growth and innovation in online food delivery. They are seeking an eCRM Marketing Specialist to execute campaigns aimed at achieving targets, driving value, and fostering customer loyalty. The role involves setting up, launching, and monitoring marketing campaigns across various channels, collaborating with other teams, tracking performance metrics, and ensuring compliance with regulations. The ideal candidate has 2+ years of eCRM marketing experience, knowledge of CRM platforms, strong analytical skills, and the ability to work in a fast-paced environment. Skip promotes a diverse and inclusive work environment where employees can grow and make a meaningful impact on the company and its customers.

Company: Just Eat Takeaway

Location: Toronto, ON

Expected salary:

Job date: Wed, 09 Oct 2024 04:47:31 GMT

Job description: Ready for a Challenge?We do big campaigns with big impact, and your creativity is needed. Help us express our industry-leading brand across traditional and digital channels while taking our national and regional campaigns to the next level. Our tight-knit team of brand, copy, design, campaigns, digital, insights, and more will encourage your ingenuity in a fun and innovative environment. Ready to make a difference for customers, couriers, and restaurants across the country? Come hungry.Description:As a member of Skip’s eCRM Marketing Team, you will be responsible for executing eCRM campaigns within Lifecycle and Voucher campaigns as they line into overall business and eCRM objectives. You will work closely with the eCRM Strategist to build out plans, optimise and report on lifecycle, campaign, and real-time eCRM programs to meet customer retention targets, deliver incremental order volume and enable customer loyalty.What’s On Your Plate:

• Work closely with team members to execute on eCRM Lifecycle and Voucher initiatives that line into the overall business objectives.
• Implement actionable, measurable strategies for driving customer activation, frequency and reactivation for each market and communicate on progress and performance to stakeholders in a timely manner.
• Identify and execute on A/B testing opportunities.
• Leverage, promote and employ analytics to deliver measurable and profitable eCRM initiatives.
• Responsible for adhering to launch checklists before comms are shipped including testing functionality and targeting accuracy.
• Develop a deep understanding of our customers, including assisting with customer segmentation and audience targeting strategies.
• Track, monitor and report on campaign performance to improve ongoing CRM initiatives.
• Provide initiative and perspective for adoption of new innovative ideas to drive growth in the eCRM space.
• Stay up-to-date with and apply best practices in eCRM programs.
• Work closely with the Performance analyst and insights team to measure impact of eCRM programs and identify opportunities for future campaign performance.
• Support the facilitation/communication of key results from testing and implementation of voucher/lifecycle campaigns.
• Have a keen awareness of competitor eCRM programs including loyalty & reward eCRM programs.
• Ensure email compliance with CASL/CAN-SPAM/anti-spam and privacy regulations.
• Support eCRM specialist teammates as needed.

Recipe for Success:

• 2+ years of eCRM marketing experience.
• Proven knowledge of email and push notification standard methodologies.
• Experience with Braze or other marketing optimization tools is a must.
• Experience designing and executing A/B tests.
• Experience with thorough Quality Assurance (QA) processes.
• Strong attention to detail and organisational skills, including prioritising multiple projects and error-free deployment.
• Possess strong analytical skills, with the ability to independently derive insights from data.
• Ability to work well in a fast-paced environment and adapt quickly to change.
• Positive, ‘can-do’ attitude, with a history of anticipating problems and proactively finding solutions.
• Experience with Excel & Liquid is considered an asset.

The Candidate We’re Looking forIs a marketing player with a real passion for delivering performance and a clear customer focus.Comfortable prioritising tasks and managing multiple strands of work with a willingness to take on additional projects as needed.Takes a proactive approach to executing job responsibilities, prioritising urgent and important work.Is driven to take on new opportunities and challenges, with an appetite to learn, and the self-motivation to continue to develop and grow oneself and others.Is skilled at building strong working relationships with both internal and external stakeholders.Has a strong understanding of digital channels and platforms and how they fit into the digital marketing mix.Has strong analytical skills with the ability to interpret data and make actionable recommendations for the business.What It’s Like to work At Skip:Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.Skip is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at Skip.We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.#LI-OF1

Skip is looking for a creative and dynamic individual to join their eCRM Marketing Team. Responsibilities include executing eCRM campaigns, working with the team to meet customer retention targets, and reporting on campaign performance. The ideal candidate will have 2+ years of eCRM marketing experience, knowledge of email and push notification standard methodologies, experience with marketing optimization tools like Braze, and strong analytical skills. Skip is an Equal Opportunity employer committed to fostering a diverse and inclusive work environment.