Company: Lee Valley Tools
Location: Ottawa, ON
Job description: Job Title: Web Marketing Administrator Status: Full-time, Permanent Reporting to: Digital Product Experience Lead… etc. They are passionate about e-commerce, product knowledge and customer experience on a digital level while keeping a digital marketing…
The job title is Web Marketing Administrator, a full-time and permanent position. The role reports to the Digital Product Experience Lead. The ideal candidate should be passionate about e-commerce, product knowledge, and customer experience, with a focus on digital marketing.
Title: IT Service Desk Agent
Location: Lansing, MI
Description:
We are currently seeking an IT Service Desk Agent to join our team. The primary responsibility of the IT Service Desk Agent is to provide technical support and assistance to users in an efficient and accurate manner. This includes answering incoming calls, responding to emails, and resolving technical issues.
Responsibilities:
– Respond to incoming calls and emails from users seeking technical assistance
– Provide remote support to users in troubleshooting and resolving technical issues
– Follow up with users to ensure issues have been resolved to their satisfaction
– Escalate advanced technical issues to appropriate teams for resolution
– Document technical support interactions in the help desk ticketing system
– Maintain a high level of customer service and professionalism at all times
Qualifications:
– 1+ years of experience in a technical support role
– Strong communication and interpersonal skills
– Ability to work well under pressure and in fast-paced environments
– Solid understanding of IT systems, software, and hardware
– Familiarity with help desk ticketing systems
– IT certifications (such as CompTIA A+, Network+, or Security+) are a plus
If you are a motivated and customer-oriented individual with a passion for IT support, we encourage you to apply. Join our team and take your career to the next level!
Expected salary:
Job date: Wed, 28 Feb 2024 07:32:10 GMT