Full-time, Permanent

LOCATION: Markham, ON

Start Date: Immediate

The Opportunity:

Winsham is a leading wholesaler, manufacturer, and distributor of bed, bath, table, healthcare, kitchen, and utility linen. We are a favourite Canadian supplier to commercial and institutional customers, as well as the hospitality, healthcare, and special events industry.

Job Description:

We are searching for a Customer Service/Accounts Receivables clerk to join our Finance Department. Reporting to the Credit & Collection Supervisor, the individual is responsible to collect and secure payment from clients within terms in order to avoid financial risks. The specialist is also responsible for taking orders and providing customer service to clients via phone, email and fax. On the job training will be provided. The successful candidate will have a positive attitude, multi-task with minimal supervision, excellent communication and customer service skills, and willing to learn. This is a full-time position, working in our Markham office.

Responsibilities:

• Plan and execute digital marketing programs and campaigns which deliver on business goals, including web, SEO/SEM, email, and social media
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance and effectiveness of all digital marketing campaigns, both quantitative and qualitative evidence
• Brainstorming new and creative growth strategies through digital marketing
• Maintain content in our e-commerce platform, adding and removing items, maintaining, and enhancing product information and imagery, measuring engagement and sales, and reporting performance to key stakeholders and decision makers
• Plan and execute e-commerce activities (e.g., customer targeting, customer acquisition, customer service support, and ongoing customer communication)
• Responding to online product enquiries and the online chat
• Liaising with 3rd party partners to optimize our digital marketing strategy, and ensuring a successful customer e-commerce experience
• Processing online orders
• Understand growth objective, customer segments, product offering, and general business operations
• Performs other duties as assigned

Minimum Requirements

• University degree in Business or Marketing
• Minimum 1-2 years experience in related field (marketing, content writing, social media)
• Prior knowledge in the industry would be beneficial, however, willingness to learn and adapt in new environment is essential
• Proven skills in editing and writing content for digital presentation – emails, social posts, web content
• Digital marketing background is an asset
• Prior experience with using marketing measurement and analytics tools to measure performance of campaigns (e.g., Google Analytics, SEO/SEM, social media analytics, email analytics) is an asset
• Prior experience with social media marketing tactical experience, social analytics and measurement is an asset
• Experience creating targeted and segmented digital marketing campaigns
• Positive attitude and accountability, and high attention to detail
• Self-starter who takes initiative, looks at problems as an opportunity (to solve) and is not afraid to offer ideas
• Collaborative and team participant but able to work independently and meet deadlines
• Strong organizational, time-management, and planning skills
• Maintain up-to-date industry knowledge of trends, technologies, and best practices on an ongoing basis
• Strong customer service skills
• Fast thinker and learner
• Strong written and oral communication skills

Ability to commute:

• Markham, ON: reliably commute to work location

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees are expected to be fully vaccinated. All employees are required to follow Health & Safety protocol each day before work, wearing a mask, temperature screening, and COVID-19 worker and employee screening.

Experience:

• Related field (marketing, content writing, social media): 1 year (preferred)

Work remotely:

• No