Company: Cortland
Location: Orlando, FL
Expected salary:
Job date: Wed, 13 Aug 2025 06:48:29 GMT
Job description:
Job Title: Customer Relationship Manager
Job Description:
We are seeking an experienced Customer Relationship Manager with a strong background in Business, Communications, Marketing, Management, or a related field. The ideal candidate will have at least 3 years of experience managing customer relationships and will play a pivotal role in driving customer engagement and loyalty.
Key Responsibilities:
- Develop and implement comprehensive customer contact plans to foster strong, long-term relationships.
- Conduct customer research and segmentation initiatives to better understand our clientele and tailor marketing strategies.
- Design, execute, and analyze email marketing campaigns to enhance customer communication and engagement.
- Collaborate with the marketing team to leverage data insights for optimizing customer touchpoints and improving overall campaign effectiveness.
- Monitor customer feedback and analyze trends to meet their needs and expectations proactively.
- Foster cross-functional collaboration to ensure consistent messaging and branding across all customer interactions.
Qualifications:
- Bachelor’s degree in Business, Communications, Marketing, Management, or a related field.
- Minimum of 3 years of experience in customer relationship management or a similar role.
- Strong knowledge of marketing principles, customer segmentation, and research methodologies.
- Proficiency in email marketing tools and platforms.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to analyze data and translate findings into actionable strategies.
Join our dynamic team and contribute to fostering exceptional customer experiences that drive our business forward!
