Tag: Payvider

Company: Telus

Location: Toronto, ON

Expected salary: $64000 – 96000 per year

Job date: Tue, 06 May 2025 22:16:23 GMT

Job description: DescriptionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherYou’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our Pharmacy Customer Support team. You are a highly motivated self-starter with a deep expertise in Kroll, and an engaging style – consistently solving for our customers’ needs and creating a personalized experience in every customer interaction. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization, and with clients while contributing to a collaborative work environment and delivering exceptional customer experiences through your problem solving skills. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!What you’ll do

• Investigate and resolve day to day inquiries from pharmacy customers or via our Customer Experience team
• Collaborate with the key stakeholders from internal and external teams to successfully complete issue resolution ensuring clients receive the very best customer service throughout
• Participate in client meetings as required and being responsive to customer questions and concerns in a timely fashion
• Proficiency in Pharmacy Management Solutions (PMS) configurations, add-on modules, and pricing to support pharmacy business operations
• Remain current on product enhancements, legislative updates that impact pharmacies to support seamless change management for pharmacies
• Manage, document and close tasks/projects items in appropriate tools (Salesforce, Google documents, etc.) to maintaining the highest level of service, professionalism and accuracy of internal information
• Identify areas of opportunity to enhance documentation as needed to support first call resolution for the Customer Experience team
• Deliver high quality work, meeting internal quality expectation, SLAs and receiving high client satisfaction rates from clients- deliverables require minimal rework by others

Accomplish the following with guidance

• Managing expectations, communication, and effectively interface with working teams and client management
• Proactively adapting and problem solving to meet the changing needs of our customers and business
• Proven capability to quickly learn and adapt information to solve for pharmacy customer business problems
• Promotes enthusiasm and generates a positively charged working environment, motivating teammates with a “can-do” approach to problems
• Learns from feedback and is constantly improving quality to ensure high quality standards are met
• Considers others’ points of view by asking questions, listening and ensuring understanding through strong verbal and written communication

QualificationsWhat you bring

• Experience working in a Pharmacy environment
• 3+ years Kroll experience is required
• Exceptional verbal communication, written and active listening skills
• Ability to work independently in a fast paced customer support environment and with minimal direction
• Resilient, agile and flexible to change
• Excellent customer service skills with a strong desire to support and please customers
• You demonstrate exceptional time management and organization skills
• You are highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• 1-3 years of experience in a related field

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $64,000-$96,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary for TELUS Health Pharmacy Customer Support Role

Position Overview:
Join TELUS Health’s Payor and Provider Solutions team to enhance the Pharmacy Customer Support experience. This role is ideal for motivated individuals with expertise in Kroll, focused on problem-solving and personalized customer interactions.

Key Responsibilities:

• Resolve daily inquiries from pharmacy customers.
• Collaborate with stakeholders for effective issue resolution.
• Participate in client meetings and provide timely responses to concerns.
• Maintain proficiency in Pharmacy Management Solutions (PMS) and stay updated on industry regulations.
• Document and manage tasks in tools like Salesforce and Google Docs.
• Identify improvements for documentation to enhance first-call resolutions.
• Deliver high-quality work, meeting internal standards and client satisfaction.

Qualifications:

• 3+ years of experience with Kroll and familiarity with pharmacy environments.
• Strong verbal and written communication skills in English.
• Ability to work independently in a fast-paced setting.
• Excellent time management and organizational skills.
• Flexibility and resilience in adapting to change.

Compensation & Benefits:

• Salary range: $64,000-$96,000 plus a 10% performance bonus.
• Comprehensive benefits package, including at least 3 weeks of vacation, retirement plans, and flexible work options.
• Opportunities for career growth and community involvement.

Company Culture:
TELUS Health emphasizes innovation and a people-first approach, fostering a diverse and inclusive work environment. The company is dedicated to improving health outcomes through technology.

Additional Notes:
Candidates must comply with COVID-19 vaccination requirements and may undergo security screenings based on job function. The role supports a culture of continuous improvement and professional development.

Company: Telus

Location: Toronto, ON

Job description: DescriptionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherYou’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our Pharmacy Implementation & Customer Support delivery team. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs and creating a personalized experience in every customer interaction. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization, and with clients while contributing to a collaborative work environment and delivering excellence. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!What you’ll do

• Deliver on Pharmacy tasks/projects for Pharmacy customers by collaborating with the key stakeholders from internal and external teams to successfully complete configuration, implementation and orders
• Deliver learning services using a variety of training modalities including onsite, e-learning, virtual facilitation, and blended models
• Proficiency in Practice Management Systems (PMS) configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
• Take initiative in effectively and efficiently identify problems and apply appropriate solutions to maintain progress on assigned tasks/projects
• Remain current on established role and team based implementation processes to support seamless implementation for customers
• Manage, document and close tasks/projects items in appropriate tools (Salesforce, Google documents, etc.) to maintaining the highest level of service, professionalism and accuracy of internal information for successful customer invoices cycles and outcomes
• Collaborate with the implementation team members to ensure clients receive the very best customer service through the implementation cycle and being responsive to customer questions and concerns in a timely fashion
• Deliver high quality work, meeting internal quality expectation and receiving high client satisfaction rates from clients- deliverables require minimal rework by others
• May require: Travel across Canada for onsite learning services and project support, responsible to ensure appropriate travel arrangements made to align with pharmacy delivery schedule

Accomplish the following with guidance

• Managing expectations, communication, risk management, and effectively interface with working teams and manager level management
• Proactively adapting to meet the changing needs of our customers and business
• Proven capability to quickly learn and share information with others
• Promotes enthusiasm and generates a positively charged working environment, motivating teammates with a “can-do” approach to problems
• Learns from feedback and is constantly improving quality to ensure high quality standards are met
• Considers others’ points of view by asking questions, listening and ensuring understanding through strong verbal and written communication

QualificationsWhat you bring

• Experience working in a Pharmacy environment
• Kroll experience an asset
• Exceptional verbal communication, written and active listening skills
• Ability to work independently in a fast paced service delivery environment and with minimal direction
• Resilient, agile and flexible to change
• Excellent customer service skills with a strong desire to support and please customers.
• You demonstrate exceptional time management and organization skills
• You are highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• 1-3 years of experience in a related field

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $62,000-$94,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The TELUS Health Payor and Provider Solutions team is seeking a highly motivated individual to join their Pharmacy Implementation & Customer Support delivery team. This role involves collaborating with internal and external stakeholders to successfully complete pharmacy tasks and projects, delivering learning services, managing practice management systems, and ensuring high-quality customer service. The ideal candidate will have experience working in a pharmacy environment, exceptional communication skills, and the ability to work independently in a fast-paced environment. The salary range for this position is $62,000 to $94,000 with additional benefits including a comprehensive total rewards package and career growth opportunities. TELUS Health is dedicated to improving healthcare outcomes and values diversity and inclusion in the workplace.
Job Description

We are looking for a dedicated and enthusiastic Administrative Assistant to join our team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
– Answering phones and directing calls to the appropriate parties
– Greeting visitors and clients in a professional manner
– Filing, scanning, and organizing documents
– Scheduling appointments and meetings
– Assisting with data entry and record-keeping
– Providing administrative support to the team as needed

Qualifications:
– High school diploma or equivalent
– 1-2 years of administrative experience preferred
– Proficient in Microsoft Office Suite
– Excellent organizational skills
– Strong communication and interpersonal abilities

If you are a self-motivated individual with a positive attitude and a willingness to learn, we would love to hear from you. Apply now to join our team!

Expected salary: $62000 – 94000 per year

Job date: Tue, 13 Aug 2024 23:32:47 GMT

Company: Telus

Location: Toronto, ON

Job description: DescriptionCreate awesome experiences for our customers.Our team and what we’ll accomplish togetherYou’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our Pharmacy Implementation & Customer Support delivery team. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs and creating a personalized experience in every customer interaction. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization, and with clients while contributing to a collaborative work environment and delivering excellence. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!What you’ll do

• Deliver on Pharmacy tasks/projects for Pharmacy customers by collaborating with the key stakeholders from internal and external teams to successfully complete configuration, implementation and orders
• Deliver learning services using a variety of training modalities including onsite, e-learning, virtual facilitation, and blended models
• Proficiency in Practice Management Systems (PMS) configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
• Take initiative in effectively and efficiently identify problems and apply appropriate solutions to maintain progress on assigned tasks/projects
• Remain current on established role and team based implementation processes to support seamless implementation for customers
• Manage, document and close tasks/projects items in appropriate tools (Salesforce, Google documents, etc.) to maintaining the highest level of service, professionalism and accuracy of internal information for successful customer invoices cycles and outcomes
• Collaborate with the implementation team members to ensure clients receive the very best customer service through the implementation cycle and being responsive to customer questions and concerns in a timely fashion
• Deliver high quality work, meeting internal quality expectation and receiving high client satisfaction rates from clients- deliverables require minimal rework by others
• May require: Travel across Canada for onsite learning services and project support, responsible to ensure appropriate travel arrangements made to align with pharmacy delivery schedule

Accomplish the following with guidance

• Managing expectations, communication, risk management, and effectively interface with working teams and manager level management
• Proactively adapting to meet the changing needs of our customers and business
• Proven capability to quickly learn and share information with others
• Promotes enthusiasm and generates a positively charged working environment, motivating teammates with a “can-do” approach to problems
• Learns from feedback and is constantly improving quality to ensure high quality standards are met
• Considers others’ points of view by asking questions, listening and ensuring understanding through strong verbal and written communication

QualificationsWhat you bring

• Experience working in a Pharmacy environment
• Kroll experience an asset
• Exceptional verbal communication, written and active listening skills
• Ability to work independently in a fast paced service delivery environment and with minimal direction
• Resilient, agile and flexible to change
• Excellent customer service skills with a strong desire to support and please customers.
• You demonstrate exceptional time management and organization skills
• You are highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• 1-3 years of experience in a related field

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $62,000-$94,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
TELUS Health’s Payor and Provider Solutions team is seeking a motivated individual to join their Pharmacy Implementation & Customer Support team. The role involves collaborating with stakeholders to complete pharmacy tasks, deliver learning services, and ensure high-quality work for customers. Qualifications include experience in a pharmacy environment, excellent communication skills, and the ability to work independently. The position offers a competitive salary, bonus structures, and benefits. TELUS Health is committed to diversity and providing equitable access to employment opportunities. The company focuses on using technology to improve healthcare outcomes for citizens in Canada and select countries. They prioritize the health and safety of their team, customers, and communities, requiring all team members in their health care centers to be fully vaccinated for COVID-19. Accommodations for applicants with disabilities can be provided during the recruitment process.
Position: Sales Associate

Location: Burnaby, BC

Salary: $15 per hour

We are seeking a Sales Associate to join our team in Burnaby, BC. The ideal candidate will have excellent communication skills, a customer-service oriented attitude, and a passion for sales. Responsibilities include assisting customers with product selection, processing transactions, and maintaining a clean and organized store environment.

Requirements:
– Previous retail or customer service experience
– Ability to work in a fast-paced environment
– Strong communication skills
– Ability to work flexible hours, including evenings and weekends

If you are a motivated and outgoing individual with a passion for sales, we want to hear from you. Apply now to join our team as a Sales Associate in Burnaby, BC.

Expected salary: $62000 – 94000 per year

Job date: Wed, 14 Aug 2024 03:56:20 GMT