https://logoimg.careerjet.net/17828b5020d869b170932c3a7b705326_mobile.png
Company: ProViso Consulting
Location: Toronto, ON
Job description: Story Behind the Need
- Business group: Canadian Digital Banking – Product & Design team – Product management and product design for digital properties for mobile and web relating to the Wealth Management business at the Bank.
- This includes iTRADE as well as client Wealth Management business lines such as client McLeod, private investments.
- Project: Advice initiative – working on platform to deliver digital advice for Canadian banking customers
- We’re looking for a Content Designer to join our Trading, Investing, and Advice design team.
- You’ll influence the content design of digital experiences that touch millions of people every day, putting client customers at the centre of everything you do.
- Collaborating with other designers, product, engineering, and marketing, you’ll help identify the right problems to solve and be accountable for developing, writing, and optimizing content
Candidate Value Proposition:
- The successful candidate will have the opportunity to work on cutting edge market platforms and work on the web digital wealth and direct investment platform as part of the fastest growing Digital group at the Bank, alongside a highly skilled design craft community.
- Opportunity for candidate to rise to the top and take a content lead position within the team if they perform well.
Typical Day in Role:
- Help to plan and craft clear, compelling content for a variety of web and mobile products, making them easier to use
- Understand the client tone, brand voice, and writing style
- Partner with designers, researchers, product managers, developers, and business lines to understand content requirements and deliver compelling experiences
- Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
- Conduct market research and competitor analysis to identify trends, opportunities, and best practices
- Ensure content is accurate, consistent, and adheres to brand guidelines and voice
- Collaborate with subject matter experts and stakeholders to gather information and insights for content creation
- Work in an agile environment, helping to identify and advocate for the best content processes or delivery methods in multidisciplinary teams
Candidate Requirements/Must Have Skills:
- 5+ years of experience in UX writing, content design, content strategy, technical writing, or similar
- 5+ years’ experience with writing and editing, with a strong command of grammar, syntax, style, and a focus on plain language writing
- 2-3+ years’ experience with information architecture and organizing information clearly and logically within a digital experience
- 2+ years of professional experience designing web applications
- 1+ year recent experience working in highly matrixed large complex organizations (e.g. FI / banking)
Important Note:
- Please provide Work Samples links ahead of time if possible, if not available, expected to share something during the interview
Nice-To-Have Skills:
- Familiarity in content management systems, Figma
- Strong understanding of collaboration suites such as Slack
- An understanding of scrum teams and collaborating with designers, developers, product owners, researchers, digital accessibility specialists, translation teams, and legal and compliance (Agile)
- A natural curiosity for personal finance
Soft Skills Required:
- Strong communication skills and ability to build relationships.
Interests and skills that will improve your chances of working with us
- Strong attention to detail and commitment to delivering high-quality work
- Excellent organizational and project management skills, with the ability to prioritize tasks and meet deadlines
- Strong interpersonal and relationship management skills
- Able to adapt to changing design requirements and priorities
- Eager to learn and improve design skills and knowledge
- A fast learner who has an appetite to understand what’s behind both simple and complex financial solutions
- Comfortable working within tight timeframes and with working creatively within specific constraints
- Proven multi-tasking skills, with the ability to manage multiple projects at once
- A respect for and focus on diversity, inclusion, and accessibility
Education:
- Bachelor’s degree in communications, journalism, or related field
Best VS. Average Candidate:
- Ideal candidate has experience providing UX writing and content design expertise on full user flows and digital experiences in mobile and web digital product environments – working collaboratively with product designers, product owners, and engineering teams throughout the agile product cycle.
- In addition to product content writing experience, the candidate should have basic understanding of service design, information architecture, journey mapping, wire framing, and usability research.
Candidate Review & Selection
- MS Teams Video Interviews
- 1st – HM interview – 30 minutes
- 2nd – Panel interview (HM, product designer) – work sample review – 45 minutes
- Have readily available work samples to share and speak to – e.g. slide deck summary of experiences to share
- Potential 3rd- Director interview
- Hiring Manager’s availability to interview: HM OOO Jan 2 – 8
Job Details
11640
Contract
6 months
Toronto
The Canadian Digital Banking – Product & Design team is seeking a Content Designer to work on a digital advice platform for Canadian banking customers. The successful candidate will have the opportunity to work on cutting edge market platforms and take a content lead position within the team. The role will involve planning and crafting clear, compelling content for web and mobile products, as well as collaborating with various teams and stakeholders. The candidate must have 5+ years of experience in content design, technical writing, and web applications, as well as strong communication and project management skills. A bachelor’s degree in communications, journalism, or a related field is required. The ideal candidate is expected to have experience providing UX writing and content design expertise and should be prepared for MS Teams video interviews. The position is a contract for 6 months in Toronto.
Customer Service Representative
Job Responsibilities:
– Handling customer inquiries and resolving customer concerns via phone, email, and chat
– Providing excellent customer service and maintaining a high level of customer satisfaction
– Processing orders and providing order status updates to customers
– Handling and resolving customer complaints in a professional and timely manner
– Collaborating with other departments to ensure customer needs are met
– Maintaining accurate and detailed customer records
– Providing product and service information to customers
– Performing other related duties as assigned
Job Requirements:
– High school diploma or equivalent
– Previous customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office and customer service software
– Ability to work well in a team and independently
– Flexibility to work evenings and weekends as needed
Expected salary:
Job date: Wed, 03 Jan 2024 23:22:50 GMT
