Company: Sonny’s The Car Wash Factory
Location: Orlando, FL
Expected salary:
Job date: Sat, 12 Jul 2025 02:44:08 GMT
Job description:
Job Description: Customer Account Specialist (CAS)
Position Overview:
The Customer Account Specialist (CAS) will play a pivotal role in maintaining and strengthening relationships with mid and senior-level management, marketing teams, and technical staff at Sonny’s Car Wash Services. This position requires a proactive approach to ensure customer satisfaction and engagement, while also collaborating with various internal departments to enhance and deliver exceptional service.
Key Responsibilities:
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Relationship Management: Cultivate and maintain strong relationships with existing clients, ensuring that their needs are met and expectations exceeded.
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Collaboration: Work closely with technical and marketing teams to deliver tailored solutions and services that meet customer requirements.
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Customer Engagement: Regularly communicate with clients to gather feedback, address concerns, and promote new offerings to enhance their experience.
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Service Enhancement: Identify opportunities for service improvement and collaborate with internal teams to implement innovative solutions that drive customer satisfaction.
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Support Sales Initiatives: Assist in the development of marketing strategies and sales initiatives that align with customer needs and market trends.
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Cross-Functional Communication: Facilitate effective communication between customers and internal departments to ensure seamless service delivery.
Qualifications:
- Strong interpersonal and communication skills to effectively engage with various stakeholders.
- Ability to collaborate with technical, marketing, and management teams to achieve common goals.
- Customer-centric mindset with a passion for enhancing client relationships.
- Proven organizational skills and attention to detail.
- Ability to analyze customer feedback and market trends to drive improvements.
This role offers an opportunity to be a crucial part of a dynamic team dedicated to delivering superior car wash services and ensuring long-lasting customer relationships. If you thrive in a collaborative environment and are passionate about customer success, we would love to hear from you!
