Company: Hopper

Location: Toronto, ON

Expected salary:

Job date: Thu, 15 May 2025 05:42:28 GMT

Job description: About the jobHopper is looking for a Senior Site Reliability Engineer to join our Platform Infrastructure team – the group that builds and operates the cloud foundation powering products used by millions of travelers worldwide.Our mission is to empower engineers across Hopper to ship fast, stay resilient, and scale effortlessly. If you care about automation, scalability, and developer experience – and want to make a tangible impact on a growing travel tech company – this could be the perfect role for you.You’ll help evolve a large-scale, multi-region infrastructure running in Google Cloud, supporting hundreds of engineers and dozens of product teams. You’ll contribute to building automated, self-service platform tools, ensuring the foundation is secure, reliable, cost-efficient, and easy to use.This role might be a great fit if you:Thrive on automating repetitive work and turning best practices into platform-level solutions.Take pride in enabling product teams by providing intuitive tools and interfaces for infrastructure and deployment.Have a strong bias for practical, reliable solutions over complexity and over-engineering.Care deeply about operational excellence: scalable systems, high availability, performance, and cost optimization.See developer experience as a product, and continuously look for ways to improve it.What would your day-to-day look like:Improve and evolve platform tooling to support a growing number of services and teams across Hopper.Design infrastructure workflows that are simple, consistent, and scalable – enabling engineers to build and deploy with confidence.Drive automation across key infrastructure components, reducing manual work and increasing reliability.Adapt and scale infrastructure offerings to meet the needs of product teams while maintaining a cohesive and maintainable platform.Participate in incident response for platform-level issues as part of a globally distributed, sustainable on-call rotation (with team coverage across the Americas and Europe).Support engineering teams by troubleshooting platform issues, answering infrastructure-related questions, and reviewing pull requests that affect core systems.Collaborate with a small, high-impact team of SREs, focused on operational excellence, performance, and developer experience.An ideal candidate has:Professional experience in SRE, DevOps, Software Engineering, or Systems Engineering, with a passion for building reliable, scalable infrastructure.Strong troubleshooting and incident response skills across distributed systems and cloud-native environments.Solid system design and analytical thinking, with a focus on simplicity, performance, and maintainability.Clear and effective communication skills, with the ability to collaborate across engineering teams.Cloud & Infrastructure Expertise:Hands-on experience with major cloud platforms – ideally Google Cloud Platform (GCP).Deep familiarity with Infrastructure as Code, preferably using Terraform.Experience building and operating with containers and Kubernetes, and tools like Helm or Kustomize.Working knowledge of Service Mesh technologies, preferably Istio.Networking & Security:Solid understanding of networking fundamentals – DNS, TLS, certificates, ingress controllers, etc.Knowledge of cloud and infrastructure security best practices, including IAM, RBAC, and network segmentation.Familiarity with authentication and authorization protocols and technologies.Observability & Tooling:Experience with observability stacks – logs, metrics, tracing, and APM (preferably using Datadog).Practical knowledge of CI/CD pipelines and deployment automation.Exposure to database technologies, both SQL and NoSQL.Scripting & Automation:Comfortable writing scripts in Bash, Python, or similar scripting languages to automate routine tasks and build tooling.Perks and benefits of working with us:Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.Hopper covers 100% of the premiums for group insurance plan.Hopper offers life, short term and long term disability coverage.HSA that covers eligible medical and dental expenses.All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.Please ask us about our very generous parental leave, much above industry standards!.Unlimited PTO.Carrot Cash travel stipend.Access to co-working space on demand through FlexDesk AND Work-from-home stipend.Entrepreneurial culture where pushing limits and taking risks is everyday business.Open communication with management and company leadership.Small, dynamic teams = massive impact.#LI-REMOTEMore about HopperAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.Through , our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.Here are just a few stats that demonstrate the company’s recent growth:Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are more likely to repurchase if they add fintech to their booking vs if they booked just travel.Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.Come take off with us!