Toromont Cat – Customer Support Supervisor – Geraldton, ON

Company: Toromont Cat

Location: Geraldton, ON

Expected salary:

Job date: Thu, 28 Nov 2024 03:29:30 GMT

Job description: Description :Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies).As a Customer Support Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Lead, motivate and develop Technicians to achieve personal and team performance objectives aligned to both client and Corporate goals and established plans to ensure service key indicators are met
  • Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
  • Initiate and lead customer focused continuous Improvement initiatives
  • Investigate and report accidents or near misses
  • Participate and lead strategic planning initiatives (which include but not limited to); labour and parts planning, career development plans, product problem management and asset strategy planning
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes, review and prepare invoices for internal and external customers
  • Lead and take part in all meetings related to health and safety and product management

Must-haves for this role:

  • Minimum post-secondary education
  • 3-5 years of supervisor experience

About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Toromont Cat – Remote Site Service Supervisor – Thunder Bay, ON

Company: Toromont Cat

Location: Thunder Bay, ON

Expected salary:

Job date: Sun, 17 Nov 2024 08:17:42 GMT

Job description: Description : Toromont Cat is looking for a Remote Site Service Supervisor to join the team! The Remote Site Service… and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service…

Marketing Specialist (12 Months Contract) – Toromont Cat – Concord, ON

Company: Toromont Cat

Location: Concord, ON

Expected salary:

Job date: Fri, 15 Nov 2024 04:24:17 GMT

Job description: , Branding and Communications team. Reporting to the Director of Marketing, Branding, you will support Toromont Cat’s digital… management skills by developing marketing campaigns on all digital and social media platforms. You will create engaging…

Toromont Cat – Remote Site Technician (RST) – Thunder Bay, ON

Company: Toromont Cat

Location: Thunder Bay, ON

Expected salary:

Job date: Sat, 05 Oct 2024 07:47:21 GMT

Job description: Description :The Remote Site Technicians will safely and effectively diagnose, repair and or assemble all Caterpillar mining and earthmoving equipment in a timely manner while ensuring high quality standards and positive customer relations.As a Remote Site Technician, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success. Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Participate in safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Diagnose mechanical problems using Caterpillar testing equipment
  • Repair and/or assemble allied or competitive Caterpillar earthmoving equipment as required within established time lines and quality standards
  • Prepare service reports and service documentation in an accurate and timely manner
  • Participate as an integrated member of onsite mechanical staff
  • Maintain good customer relations
  • Comply with company and customer health and safety policies and procedures

Must-haves for this role:

  • Post-secondary education in the field of heavy equipment mechanics or heavy engine mechanics
  • Minimum 2 years of experience as a Technician in repair and service of heavy construction equipment and/or heavy mining equipment
  • Provincial trade license an asset
  • Underground common core certification an asset

About Toromont CatWith over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Toromont Cat – Remote Site Technician – Mining – Ontario

Company: Toromont Cat

Location: Ontario

Expected salary:

Job date: Thu, 17 Oct 2024 01:52:09 GMT

Job description: Description :The Remote Site Technicians will safely and effectively diagnose, repair and or assemble all Caterpillar mining and earthmoving equipment in a timely manner while ensuring high quality standards and positive customer relations.As a Remote Site Technician, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success. Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Participate in safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Diagnose mechanical problems using Caterpillar testing equipment
  • Repair and/or assemble allied or competitive Caterpillar earthmoving equipment as required within established time lines and quality standards
  • Prepare service reports and service documentation in an accurate and timely manner
  • Participate as an integrated member of onsite mechanical staff
  • Maintain good customer relations
  • Comply with company and customer health and safety policies and procedures

Must-haves for this role:

  • Post-secondary education in the field of heavy equipment mechanics or heavy engine mechanics
  • Minimum 2 years of experience as a Technician in repair and service of heavy construction equipment and/or heavy mining equipment
  • Provincial trade license an asset
  • Underground common core certification an asset

About Toromont CatWith over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Web Analytics Specialist – Toromont Cat – Concord, ON

Company: Toromont Cat

Location: Concord, ON

Expected salary:

Job date: Fri, 11 Oct 2024 03:54:41 GMT

Job description: Marketing team, reporting to the Digital Marketing Manager, and will work to support the global digital strategy. As a Web…, or similar discipline with focus on data, BI, marketing, digital/web, e-commerce, and AI. 3+ years of experience. Experience…

Onboarding Specialist – Toromont Cat – Concord, ON

Company: Toromont Cat

Location: Concord, ON

Expected salary:

Job date: Fri, 27 Sep 2024 01:28:52 GMT

Job description: , as well as ensuring documents related to digital authorizations, consent and privacy are signed and maintained. The applications will vary… including TConnect, THub, Cat Central and Vision Link from the outset. Also ensure customers have signed the digital…