Service Delivery Manager – Vancity – Vancouver, BC

Company: Vancity

Location: Vancouver, BC

Job description: you are part of a greater movement, then apply today! About the workplace As a Service Delivery Manager, you’ll be at the heart… and implement best practices in collaboration with cross-functional teams. Analyze feedback from Project Managers…
As a Service Delivery Manager, you will play a pivotal role in a larger movement by collaborating with cross-functional teams to implement best practices. Your responsibilities will include gathering and analyzing feedback from Project Managers to enhance service delivery. If you’re interested, apply today!

The Service Delivery Manager position at Vancity in Vancouver, BC, offers a salary range of $81,200 to $122,000 per year.

Key Responsibilities:

  • Service Delivery Management: Oversee end-to-end IT service delivery, ensuring timely and high-quality execution aligned with business objectives. Maintain regular communication with stakeholders, provide status updates, address concerns, and ensure compliance with standards, policies, and security protocols. Proactively identify and resolve service-related issues to minimize operational impact.

  • Stakeholder Collaboration: Build strong partnerships with internal IT teams and external departments to ensure seamless service delivery. Engage regularly to understand evolving needs, expectations, and feedback. Communicate clearly and consistently to keep stakeholders informed and aligned. Set realistic expectations around timelines and potential challenges.

  • Continuous Improvement: Drive continuous improvement by collecting feedback and implementing enhancements that improve service quality and client satisfaction. Foster long-term relationships by being responsive, reliable, and proactive, establishing trust and credibility through consistently high-quality service.

  • Process Optimization: Streamline processes and implement best practices in collaboration with cross-functional teams. Analyze feedback from Project Managers and other stakeholders to identify service gaps and improvement opportunities. Champion a culture of collaboration, innovation, and open communication.

  • Performance Monitoring: Ensure performance targets are met by monitoring delivery against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Report regularly on service performance and maintain transparency with business partners. Establish a continuous feedback loop to support adaptive improvements.

  • Reporting and Documentation: Develop and deliver service performance reports, including key metrics such as Mean Time to Resolve (MTTR), SLA breaches, and major incident counts by division. Build and maintain dashboards in ServiceNow to provide visual insights into performance trends and opportunities for improvement.

  • Risk Management: Mitigate risk and ensure operational continuity by identifying potential service risks and implementing proactive management strategies. Maintain comprehensive, up-to-date documentation of service delivery processes and procedures. Lead training sessions to ensure consistent documentation practices across teams.

Qualifications:

  • A degree in Information Technology, Computer Science, Business Administration, or a related field; an equivalent combination of education and experience may be considered.

  • Over 3 years of progressive experience in IT service delivery, IT operations, or service management, ideally in a complex and regulated environment.

  • Strong working knowledge of IT Service Management (ITSM) frameworks, such as ITIL.

  • Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

  • Demonstrated problem-solving skills and the ability to make sound decisions under pressure.

  • Experience with service management tools, such as ServiceNow, is an asset.

This role offers a hybrid working arrangement, primarily from Vancity’s head office and your Lower Mainland-based home office.

Expected salary: $81200 – 122000 per year

Job date: Sat, 10 May 2025 22:27:00 GMT

Elby Professional Recruitment – National Service Sales Manager – Mississauga, ON

Company: Elby Professional Recruitment

Location: Mississauga, ON

Expected salary: $120000 – 130000 per year

Job date: Thu, 01 May 2025 06:36:44 GMT

Job description: Our client, a global leader in the industrial manufacturing industry, has an immediate opportunity for a National Service Sales Manager to join their team! Reporting to the Head of Commercial Sales, this position will be responsible for sales and business development activities for existing and new customers as it relates to service, retrofits and upgrades. This position is remote, with frequent travel required across Canada; candidates must be willing and able to travel ~50% up to 5 business days at a timeWhat our client has to offer:

  • Exciting opportunity to join an established and growing company with a global presence
  • Competitive compensation and benefits
  • Professional growth and development

This is a fantastic opportunity to become part of an established and growing global manufacturing leader! Interested and qualified candidates, please apply today or email Antonia directly quoting job #6567. We would like to thank all applicants however only those under consideration will be contacted.Responsibilities:

  • Proactively engage with new and existing client base through consultative selling approach
  • Effectively communicate with key decision makers to ascertain leads and develop strong business relationships
  • Ensure customers have a thorough understanding of the products and services through targeted and effective training and presentations
  • Work collaboratively with Service Leaders in the organization to meet the needs of the customers
  • Prepare, lead and finalize commercial negotiations and contracts with customers
  • Liaise with European and US offices regarding project, product and market insights
  • Continually evaluate the market and assess competitive positioning based on industry knowledge
  • Network with supplier/factory connections to foster valuable relationships
  • Represent the company in trade shows, conferences and select industry events

Qualifications:

  • Bachelor of Science Degree in Mechanical Engineering or equivalent scientific discipline is required
  • Minimum of five years experience in marketing, sales or application engineering with complex engineer-to-order equipment
  • The ideal candidate for this has demonstrated cold-calling abilities with a persuasive, customer-focused sales approach and proven ability to build prospects and business relationships
  • Ability to read and interpret technical documents, legal contracts and safety procedures
  • Exceptional communication and interpersonal skills are required for success in this position
  • Language proficiency in French is desirable but not mandatory
  • Candidates must possess strong planning and organization skills in order to make effective use of time and resources
  • Strong business acumen is required in order to solve complex issues and problems, using experience to identify innovative solutions
  • This position is a work from home role, with frequent travel required across Canada; candidates must be willing and able to travel ~50% up to 5 business days at a time

#IND1

Process & System Improvement Consultant (Provincial Preschool Autism Service) – Nova Scotia Health Authority – Halifax, NS

Company: Nova Scotia Health Authority

Location: Halifax, NS

Expected salary:

Job date: Sun, 11 May 2025 05:28:56 GMT

Job description: will include but not be limited to use of lean principles, change management principles, project management, and data management… and as such a matrix reporting relationship will exist with the Manager, Process & System Improvement. Hours of Work Monday-Friday…

The content outlines a role that incorporates lean principles and change management within project and data management. It emphasizes a matrix reporting structure to the Manager of Process & System Improvement. The position requires standard working hours from Monday to Friday.

Customer Service Representative – State Farm Agent Team Member – State Farm – Orlando, FL

Company: State Farm

Location: Orlando, FL

Expected salary: $45000 – 65000 per year

Job date: Sun, 04 May 2025 07:32:28 GMT

Job description:

Job Title: Marketing Specialist

Description:
Join our dynamic team as a Marketing Specialist, where you’ll play a vital role in driving awareness and engagement for our innovative products! This position offers flexible hours and abundant growth potential, with opportunities for advancement within our agency.

Responsibilities:

  • Develop and execute marketing strategies to promote products.
  • Collaborate with team members to create compelling content and campaigns.
  • Analyze market trends and consumer behavior to optimize marketing efforts.
  • Engage with customers through various channels to enhance brand loyalty.

Requirements:

  • A strong interest in marketing products and industry trends.
  • Excellent communication and creative skills.
  • Ability to work independently and as part of a team.
  • Previous experience in marketing or related fields is a plus.

This is an exciting opportunity to grow your career in a supportive environment. If you’re passionate about marketing and ready to make an impact, we want to hear from you!

Customer Service Representative – Orkin – Orlando, FL

Company: Orkin

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 02:42:05 GMT

Job description:

Job Title: Marketing Outreach Specialist

Job Description:

We are seeking a motivated Marketing Outreach Specialist to join our dynamic team. In this role, you will be responsible for disseminating marketing information to prospects and customers as requested. Your primary duties will include:

  • Providing Information: Respond to inquiries from prospects and customers, ensuring they receive accurate and timely marketing materials related to our offerings.

  • Follow-Up Calls: Conduct follow-up telephone calls with customers, specifically focused on promoting re-treat experiences and gathering feedback to enhance future offerings.

  • Customer Engagement: Build and maintain relationships with customers by providing excellent service and support, understanding their needs, and addressing any concerns.

  • Data Management: Maintain records of customer interactions and feedback in our CRM system to assist in future outreach efforts.

  • Collaboration: Work closely with the marketing team to ensure consistency in messaging and to support broader marketing campaigns.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Previous experience in customer service or marketing is a plus.
  • Proficient in using CRM systems and standard office software.
  • Ability to work independently and as part of a team.
  • Passion for customer engagement and relationship building.

Join us to make an impact on our marketing efforts and enhance customer interactions!

Customer Service Representative – Clark Pest Control – Orlando, FL

Company: Clark Pest Control

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 00:52:36 GMT

Job description:

Job Title: Marketing Coordinator

Job Description:

We are seeking a motivated Marketing Coordinator to join our team. In this role, you will be responsible for providing marketing information to prospects and customers as requested. You will play a crucial role in enhancing customer engagement and satisfaction by conducting follow-up telephone calls with customers to discuss re-treats, gather feedback, and address any inquiries.

Key Responsibilities:

  • Respond to inquiries from prospective and existing customers, providing relevant marketing information to support their needs.
  • Conduct follow-up calls with customers to discuss re-treat options, gather feedback on past experiences, and ensure their satisfaction.
  • Maintain accurate records of customer interactions and feedback to inform future marketing strategies.
  • Collaborate with the marketing team to develop and refine communication materials that resonate with our audience.
  • Assist in identifying trends and customer preferences to contribute to marketing campaigns and promotions.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Experience in customer service or a marketing role is preferred.
  • Ability to build rapport with customers and foster positive relationships.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills.

Join us in our mission to provide exceptional experiences to our customers!

Customer Service Representative – Waltham Services – Orlando, FL

Company: Waltham Services

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Wed, 07 May 2025 23:38:08 GMT

Job description:

Job Description: Marketing Information Specialist

Position Overview:

We are seeking a proactive and detail-oriented Marketing Information Specialist to join our team. In this role, you will be responsible for providing marketing information to prospects and customers as needed, ensuring they have the resources to make informed decisions. You will also conduct follow-up telephone calls with customers to gather feedback and promote our retreat offerings.

Key Responsibilities:

  • Respond to inquiries from prospects and customers, delivering accurate and timely marketing information.
  • Conduct follow-up calls with customers to encourage participation in upcoming retreats and gather insights on their experiences.
  • Collaborate with the marketing team to develop promotional materials and update customer databases.
  • Maintain a high level of customer service and ensure customer satisfaction through effective communication.
  • Track interactions and provide reports on customer feedback and engagement levels.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong organizational skills with attention to detail.
  • Previous experience in marketing or customer service preferred.
  • Ability to engage effectively with a diverse range of customers.
  • Proficiency in Microsoft Office and CRM software.

Why Join Us:

If you are passionate about delivering marketing information and enjoy fostering customer relationships, we want to hear from you! Join our dynamic team and play a key role in enhancing our outreach and customer engagement strategies.

Customer Service Representative – Critter Control – Orlando, FL

Company: Critter Control

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 06:10:37 GMT

Job description:

Job Description: Marketing Information Specialist

Position Overview:

We are seeking a motivated Marketing Information Specialist to join our dynamic team. In this role, you will be responsible for providing marketing information to prospects and customers as requested, ensuring they have the knowledge needed to make informed decisions. Your ability to effectively communicate and foster relationships will be key as you conduct follow-up telephone calls with customers, specifically focusing on re-treat opportunities.

Key Responsibilities:

  • Respond promptly to inquiries from prospects and customers regarding marketing materials and information.
  • Conduct follow-up telephone calls with customers to discuss re-treat options, gather feedback, and address any questions or concerns.
  • Collaborate with the marketing team to develop and update informational materials that resonate with target audiences.
  • Maintain accurate records of customer interactions and feedback to enhance service delivery and marketing strategies.
  • Build and maintain strong relationships with clients to promote continued engagement and satisfaction.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Comfort with phone outreach and follow-up communication.
  • Strong organizational skills and attention to detail.
  • Experience in marketing or customer service is preferred.
  • Ability to work independently and as part of a team.

What We Offer:

  • A collaborative work environment with opportunities for professional growth.
  • Engaging projects that make a positive impact on customers and prospects.
  • Competitive salary and benefits package.

Join us in enhancing our customer outreach and support! If you have a passion for marketing and customer interaction, we would love to hear from you.

Compass Group – Environmental Service Manager – Toronto, ON

Company: Compass Group

Location: Toronto, ON

Expected salary:

Job date: Fri, 02 May 2025 22:47:12 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as an Environmental Services Manager, we’d ask you to do the following for us:

  • Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
  • Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
  • Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
  • Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
  • Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
  • Active participation in the Health and Safety Committee for the facility.
  • Attend client meetings as applicable to the areas in housekeeping and laundry.
  • Ensure all staff is appropriately trained in and follow infection control programs.
  • Interact with suppliers and vendors as it relates to housekeeping and laundry services.
  • Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
  • Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
  • Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
  • Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
  • Recommend equipment and supplies needed for housekeeping and laundry operations.
  • Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
  • Act as the main liaison with the Environmental Public Health Officer and other regulatory bodies, as applicable as it relates to environmental services.
  • Participate in the completion of the Balanced Scorecard for the unit.
  • Meet and check-in with the client on a regular basis and attend meetings as requested.
  • Take the lead and coordinate schedules for environmental special projects.

Think you have what it takes to be an Environmental Services Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

  • Post-secondary education an asset.
  • Three years of management experience in healthcare, facilities, environmental services or related.
  • Excellent communication skills, both verbal and written.
  • Proficient computer skills, specifically with Windows.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Customer Service Representative – HomeTeam Pest Defense – Orlando, FL

Company: HomeTeam Pest Defense

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Thu, 08 May 2025 07:34:49 GMT

Job description:

Job Title: Marketing Information Specialist

Job Description:

We are seeking a motivated Marketing Information Specialist to join our team. In this role, you will be responsible for providing essential marketing information to prospects and customers as requested. Your primary duties will include:

  • Responding to inquiries from prospects and customers regarding our products and services.
  • Delivering tailored marketing materials and information to enhance customer engagement.
  • Conducting follow-up telephone calls with customers to gather feedback, address inquiries, and promote upcoming re-treats.
  • Maintaining accurate records of customer interactions and ensuring timely follow-ups.
  • Collaborating with the marketing team to refine our outreach strategies based on customer feedback.

Qualifications:

  • Excellent communication skills, both verbal and written.
  • Strong organizational abilities and attention to detail.
  • Prior experience in customer service or marketing is a plus.
  • Proficiency in using CRM software and other communication tools.

Join us in providing exceptional support and information that drives customer satisfaction and loyalty!