Company: COBS Bread
Location: Vancouver, BC
Job description: customers Be responsible for merchandising product and executing marketing campaigns Work alongside your team to keep the…
Customers are responsible for merchandising products and executing marketing campaigns, working with their team to maintain the company’s goals and standards.
The job description on the website is for the position of Customer Service Representative.
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be detail-oriented, and able to handle a high volume of customer inquiries in a timely and professional manner. The Customer Service Representative will be responsible for providing support to customers via phone, email, and in-person, resolving customer issues and concerns, and ensuring customer satisfaction.
Key Responsibilities:
– Answer customer inquiries via phone, email, and in-person
– Resolve customer complaints and issues in a timely manner
– Provide product information and assist with order placement
– Process returns and exchanges
– Maintain customer records and update customer information in the database
– Collaborate with other departments to provide a seamless customer experience
– Meet customer service metrics and goals
– Other duties as assigned
Qualifications:
– High school diploma or equivalent
– 1+ years of customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficient in Microsoft Office and CRM software
– Bilingual (English/Spanish) preferred but not required
If you are passionate about providing exceptional customer service and have the skills necessary for this role, we encourage you to apply.
Expected salary:
Job date: Mon, 13 May 2024 22:51:43 GMT