Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 29 May 2025 07:46:22 GMT

Job description:

Job Title: Key Management Reports Analyst – Direct Marketing Call Center

Job Description:

We are seeking a detail-oriented and analytical professional to join our team as a Key Management Reports Analyst for our Direct Marketing Call Center. In this role, you will be responsible for producing accurate and timely key management reports that provide insights into our call center’s performance and contribute to strategic decision-making.

Key Responsibilities:

• Report Development & Analysis: Create, compile, and analyze key management reports related to sales, marketing efforts, and call center performance metrics. Ensure accuracy and relevancy of the data to assist in performance evaluations and enhancements.

• Invoicing Management: Oversee and manage invoicing processes to ensure timely billings and payments. Work with relevant departments to rectify any discrepancies in invoicing.

• Performance Monitoring: Continuously monitor call center performance metrics and KPIs. Identify trends, potential issues, and areas for improvement while providing actionable insights.

• Compensation Plan Adjustments: Analyze performance data to recommend necessary adjustments to compensation plans, ensuring alignment with overall business objectives and motivational factors for call center staff.

• Sales and Marketing Analysis: Collaborate with sales and marketing teams to evaluate the effectiveness of campaigns and initiatives. Provide insights that inform strategic direction and optimize performance.

• Cross-Department Collaboration: Work closely with various departments to gather data, share insights, and foster a culture of data-driven decision-making across the organization.

Qualifications:

• Strong analytical skills with a data-driven mindset.
• Experience in creating and interpreting financial and performance reports, preferably within a call center or marketing environment.
• Familiarity with compensation plans and performance management is a plus.
• Excellent communication skills and the ability to present findings clearly to stakeholders.
• Proficient in relevant software and data analysis tools.

Join us in enhancing our direct marketing efforts and driving operational excellence through informed decision-making!